Experience

ME Holdings

• United Kingdom
• Leasing Real Estate
• 1 - 100 Employee

• Business Data Analysts Director

  • Jun 2019 - Present



Fawaz Alhokair Fashion retail

• Riyadh - KSA

• Senior Business Solution Manager

  • Jan 2010 - Dec 2018

  Enjoyed fruitful and progressive career over the course of six years, rising to a management position, assisting colleagues and senior management team to effectively execute and lead demanding and challenging projects. Overseeing numerous competing IT projects at a time (Oracle customisation, Aloha, Microsoft Dynamics NAV, etc.), both of national and international scale, ensuring each stage and aspect of each project are completed with due care and diligence, successfully delivering main objectives and consistently completing before the set deadlines. Accountable for ensuring seamless interface between the new solution and legacy software, as well as implementation and integration of the new software solution across new client sites, closely monitoring and managing all POS assets and their deployment. Responsible for providing training, coaching and mentoring to staff members at various management levels, allowing professional and personal growth and development (4 employees promoted in the course of 2 years), consistently increasing staff engagement and retention (95% retention rate over three years), ensuring skill balance across the team and improving overall team KPIs. Responsible for all aspects of HR - staff recruitment, performance reviews and appraisals, addressing skill shortages and succession planning. Performing comprehensive analysis and drawing insights from customer call logs and incoming customer queries. Responsible for overseeing high-level operational KPIs and drawing information reports for overall Oracle POS systems, and presenting to senior management team. Show less



AIG Group

• London, United Kingdom

• Project Manager

  • Mar 2008 - Jan 2010

  Responsible for all aspects of scoping out, planning, executing and implementing major change and routine improvement projects, thoroughly ensuring the results meet requirements and expectations of the stakeholders. Accountable for applying and following PMO processes and procedures, and leading the projects through the standard project governance framework, allowing to minimise company’s exposure and risks. Responsible for overseeing and managing all project documentation, ensuring their accuracy, information integrity, and compliance with applicable standards, as well as appropriate storage and archiving of all project records. Personally responsible for managing all budgetary and financial project matters, closely monitoring expenses, resources, allocated budgets, capturing revenue fluctuations and performing comprehensive ROI following project completion, allowing to fully understand and appreciate project profitability, associated revenues and margins. Show less



Phones 4u

• United Kingdom
• Executive Offices
• 300 - 400 Employee

• Retail Store Manager

  • Jan 2005 - Feb 2008

  Implemented the business strategy at store level to achieve the company's targets in all areas by generating sales and profitability through drive and motivation, in addition to minimising costs and risk of loss to the business. Managed all relevant key performance indicators and utilised reports. Responsible of fully recruitment in my store banding FTE Fully implemented “ Pitch 4 Business” in my store every day Controlled stock/inventory so that it is balanced in line with business objectives Monitored and managed the performance of all colleagues, ensured they are fully aware of targets and are motivated to achieve them Conducted regular 1-2- 1 reviews with all of the store team in line with company expectation at least once a month Ensured that all transactions with customers, head office and business partners is done with the highest level of integrity Show less



Business Developing Country Manager

• London, United Kingdom

• Business Developing Country Manager

  • Jul 2002 - Sep 2003

  Promoting Check Point Money transfer and Telecomm business through active media targeted at reaching local communities. Increasing sales by carrying out direct marketing activities. Monitoring advertisements against transactions and evaluating the success of the advertisement activities. Identifying local business needs and selecting site/locations for expansion Weekly reporting to London Head Office on sales development and marketing initiatives. Tracking of daily transactions by country and analysing data. Show less



Colt Telecom Plc

• London, United Kingdom

• General Manager

  • May 1997 - Jun 2002

  Increased Sales revenue and improved sales gross margin. Reducing staff overhead and maintained and retained talented people. Designing and implementing an effective performance management by review and monitor staff appraisals. Achieved business targets. Control sales, standards, customer service, training and development, stock loss, profit & loss. Understand the key income and cost issues for the business. Commercially plans ahead to overcome obstacle. Trained the staff fully to be knowledgeable about all products and recognises add on sales. Had a creative approach to raising motivational levels and maintaining them with different individuals. Measures the whole shopping experience as complete visit increasing total customer loyalty. Actively seeks information on customer NEEDS, TRENDS & LIFESTYLES and use information. Seeks feedback from customers, monitor complaint and complimentary letters. Established and implemented reviews on reporting process, providing improved business performance results and enhanced internal controls. Had taken the initiative to make the Call shops profitable for Colt Telecommunications. Show less