Experience

Badger Plug

• United States
• Packaging & Containers
• 1 - 100 Employee

• Assistant To The Director of IT

  • Feb 2022 - Present



Lawrence University

• Higher Education
• 500 - 600 Employee

• Tier 2 IT Technician

  • Oct 2021 - Jan 2022

  Within this role I troubleshot a wide variety of issues across Windows 7, 8, 11 and Mac OS desktops and laptops, printers, and mobile devices both in person and remotely, as well as imaged and deployed both PC and Mac computers as needed. This included assisting in the management of a large-scale inventory system, tracking and updating all equipment appropriately as well. I worked diligently to provide timely and accurate correspondence and service across an 84-acre campus with a very diverse user base, as well as worked with vendors to ensure contracted work was done appropriately and on time. In addition to standard IT troubleshooting, in this role I troubleshot issues and provided basic setup for A/V within classrooms and lecture halls in a prompt manner.



HumanGood

• United States
• Non-profit Organizations
• 400 - 500 Employee

• IT Administrator

  • Jun 2018 - Oct 2021

  While working under the banner of Humangood, I am the sole Administrator of the Terraces of Boise site. Here I perform hardware and software troubleshooting, deployments, and upgrades for all team member workstations, and server equipment across a 13 acre campus. In addition, I execute in house IT services for over 200 residents, which encompasses network, peripheral, mobile device and desktop computer troubleshooting, and setup. While working under the banner of Humangood, I am the sole Administrator of the Terraces of Boise site. Here I perform hardware and software troubleshooting, deployments, and upgrades for all team member workstations, and server equipment across a 13 acre campus. In addition, I execute in house IT services for over 200 residents, which encompasses network, peripheral, mobile device and desktop computer troubleshooting, and setup.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Mac+ Tier 1 Advisor

  • Jun 2017 - May 2018

  Within this role, I provided Tier 1 troubleshooting and support beginning with iOS devices and working my way up to Mac product technical support. While working remotely I was able to provide software troubleshooting for a variety of issues from applications to operating systems of all ages. My soft skills proved valuable in this position as I was the initial contact for a lot of customers calling in, and acknowledging their issues while bringing their temper or excitement down to a place where they could be worked with was very important.



Fox Valley Technical College

• United States
• Higher Education
• 700 & Above Employee

• Bizsquad Internship

  • Jan 2016 - May 2016

  Bizsquad is a select internship, offered only to students that the instructors believe demonstrate the necessary leadership, tenacity, technical and soft skills required. The goal of this internship is for students of all different majors to work together, and provide real work for small businesses in the area, as well as the school itself. Within Bizsquad, I found myself in a leadership position quickly, organizing my team and rationing out the tasks we needed done, to the right people. My technical skills were put to use, in creating webpages, and offering IT consulting to several clients. My soft skills were challenged as well in mediating between clients and other students, and presenting progress in weekly updates to clients. Ultimately my speech skills were put to the test, giving a high level report on Bizsquad as a whole in a room of 200 stakeholders at the end of the semester.



Target

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Nov 2014 - Jan 2015

  Assisted with the holiday season rush, and it provided many opportunities to grow my customer service skills in a fast paced and high demand environment. Assisted with the holiday season rush, and it provided many opportunities to grow my customer service skills in a fast paced and high demand environment.



Fleet Farm

• United States
• Retail
• 700 & Above Employee

• Shipping Receiving

  • Jul 2014 - Nov 2014

  Aided in store's inventory management and product distribution around the warehouse. Trained in the use of certain industrial tools, including forklifts. Aided in store's inventory management and product distribution around the warehouse. Trained in the use of certain industrial tools, including forklifts.