Experience

Cars & Bids

• United States
• Retail Motor Vehicles
• 1 - 100 Employee

• Business Development Manager

  • Apr 2023 - Present

  Chicago, Illinois, United States Focused on driving Cars & Bids auction revenue by cultivating, building, and managing a book of VIP seller accounts in the Chicago metro area and broader midwest markets. Cars & Bids is the best place to sell and purchase enthusiast focused cars from 1981 model year and up. We've built an intuitive platform to support the next era of auto enthusiasts and make buying and selling as easy as possible for everyone. Check out our site below and reach out to me for more information about… Show more Focused on driving Cars & Bids auction revenue by cultivating, building, and managing a book of VIP seller accounts in the Chicago metro area and broader midwest markets. Cars & Bids is the best place to sell and purchase enthusiast focused cars from 1981 model year and up. We've built an intuitive platform to support the next era of auto enthusiasts and make buying and selling as easy as possible for everyone. Check out our site below and reach out to me for more information about creating an account to start selling your unique vehicles! Show less



Clearcover

• United States
• Insurance
• 200 - 300 Employee

• Director of Growth Operations

  • Jan 2023 - Apr 2023

  Chicago, Illinois, United States As the Director of Growth Operations, I own all of the operational plans and success metrics within our revenue initiative. Within any given day I wear many different hats as I collaborate with company leaders across departments, including tech product, insurance product, licensing, compliance, legal, finance, marketing, business intelligence, and customer experience (CX). Some examples of projects I lead are implementing new compliance and appointment practices to improve monthly cash… Show more As the Director of Growth Operations, I own all of the operational plans and success metrics within our revenue initiative. Within any given day I wear many different hats as I collaborate with company leaders across departments, including tech product, insurance product, licensing, compliance, legal, finance, marketing, business intelligence, and customer experience (CX). Some examples of projects I lead are implementing new compliance and appointment practices to improve monthly cash flow, launching new agency commission & contingency strategies, developing growth incentive plans, redrafting vendor budgets and contract terms, and refreshing internal CX knowledge base to improve agency enablement.

• Growth Operations Manager

  • Sep 2019 - Jan 2023

  Greater Chicago Area I acted as a cross functional leader within the growth and marketing teams, coordinating operating rhythms to ensure alignment on growth enabling projects. I was accountable for building, defining, and leading all business operations related to independent agency, enterprise agency, choice, and consumer driven distribution channels. Responsibilities included overseeing operational excellence and strategic implementation of new software solutions, work streams, and integrations which unlocked… Show more I acted as a cross functional leader within the growth and marketing teams, coordinating operating rhythms to ensure alignment on growth enabling projects. I was accountable for building, defining, and leading all business operations related to independent agency, enterprise agency, choice, and consumer driven distribution channels. Responsibilities included overseeing operational excellence and strategic implementation of new software solutions, work streams, and integrations which unlocked scalable processes that lined up to overall P&L goals. I collaborated with all functional departments in the organization, advocating for change and pairing roadmap prioritization to our business objectives. Some examples of projects that I led were building our agency onboarding & offboarding processes, reducing operational costs in our agency acquisition flow, implementing our company's B2B CRM software, implementing new lead generation tools and strategies for our IA channel, and automating our agency commissions process.



Affinitiv Inc

• Information Technology & Services

• Manager Marketing Operations

  • Nov 2018 - Sep 2019

  Greater Chicago Area As the operations manager, I was responsible for managing all business operations related to product/client onboarding, customer experience, and client offboarding. I managed two operations support specialists, and served as the primary trainer for all products and internal procedures for new members of both client care and business development reps.

• Client Care Manager

  • Jan 2018 - Oct 2018

  Greater Chicago Area I was responsible for driving excellence for our customer experience team metrics. which helped fuel our quarterly business objectives, while managing a team of 8 client care specialists. When the company went through a merger, I led the team and oversaw our transition from legacy systems and processes into new unified business operations.

• Client Care Team Lead

  • Jun 2017 - Jan 2018

  Greater Chicago Area Serving as a team lead for our client care division, I oversaw four customer care specialists. I ensured team members were onboarded and enrolled in all required training to enable strong customer support. I created and managed new workflow processes and training material, designed for scalable support of new business opportunities.



Dealer Product Services - An Affinitiv Company

• Owner Retention Consultant

  • Jun 2015 - Jun 2017

  Long Grove IL Joining DPS as an Owner Retention Consultant, I was part of a four-person team that partnered directly with outside sales reps and regional managers. My responsibilities included acting as both a primary account manager and serving as a product owner for our core owner retention marketing products. I built relationships with our external sales team and our clients, while I facilitated their requests and escalated any potential issues to keep our customer retention high. This also… Show more Joining DPS as an Owner Retention Consultant, I was part of a four-person team that partnered directly with outside sales reps and regional managers. My responsibilities included acting as both a primary account manager and serving as a product owner for our core owner retention marketing products. I built relationships with our external sales team and our clients, while I facilitated their requests and escalated any potential issues to keep our customer retention high. This also required me to interact with many other teams in the organization to better understand our products and processes. Within my assigned book of business, I ensured all client details were up to date and that any product changes were implemented and QA’d with full accuracy. I also reviewed customer KPI’s and was responsible for reporting any potential recommendations to our sales reps. Show less



Enterprise Rent-A-Car

• United States
• Real Estate

• Management Trainee Intern

  • Jun 2014 - Aug 2014

  Highland Park IL • Actively sold rental coverage plans to customers as well as upgraded their purchases to a higher level vehicle and pre-paid gas and I-passes • Responsible for confirming customer rental reservations over the phone and in person • Acted as a liaison between the rental company and any insurance companies involved for rental purposes • Communicated between body shops and dealerships in order to ensure our customer experience was a seamless and efficient process •Finalist in… Show more • Actively sold rental coverage plans to customers as well as upgraded their purchases to a higher level vehicle and pre-paid gas and I-passes • Responsible for confirming customer rental reservations over the phone and in person • Acted as a liaison between the rental company and any insurance companies involved for rental purposes • Communicated between body shops and dealerships in order to ensure our customer experience was a seamless and efficient process •Finalist in competitive internship marketing group project. Presented project first to higher management and later to over 30 college professors from around the Midwest. Project included PowerPoint presentation and a bound written brochure •Excellent performance review from managers resulting in full-time job offer at the conclusion of the internship •Second best sales performance within the Highland Park branch •Contributed to increased customer service scores for our branch •Improved critical thinking skills, multi-tasking abilities, and customer service tactics Show less



Carousel Motors

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Porter

  • Sep 2013 - May 2014

  Iowa City, IA •Coordinated transportation for customers to their home or place of business •Responsible for knowledge of product lines at the dealership which included Audi, Mercedes-Benz, Volkswagen and Mazda •Arranged and supervised communication between service advisors and technicians



Northbrook Toyota

• United States
• Retail

• Service Porter

  • Jun 2010 - Aug 2013

  Northbrook, IL Acted as a liaison between customers and service advisors and the service manager • Facilitated customer service needs related to car washes and detailing • Coordinated transportation for customers to and from their homes or work • Responsible for communicating service requirements to mechanics



Autohaus on Edens

• United States
• Individual and Family Services

• Service Porter

  • Jun 2009 - Aug 2010

  Northbrook, IL Supported dealership owner and service manager to fulfill all vehicle and customers needs within the service department. • Oversaw the security of vehicles stored overnight • Facilitated all customer service requests for car washes and detailing • Handled shuttle rides for customers to and from the dealership