Channel Account Manager IV - Team Lead

• May 2023 - Present

Channel Account Manger IV

• Aug 2022 - May 2023

Channel Account Manager III

• Apr 2022 - May 2023

Channel Account Manager II

• Feb 2022 - May 2023

Channel Account Manager

• May 2021 - May 2023

Lead Business Analyst, Customer Experience

• Dec 2019 - Mar 2021

▪ Promoted from Account Executive to Lead Business Analyst, Customer Experience. ▪ Consulted customers based on their companies needs and managed customer escalations by performing data analysis to assist customers in identifying new opportunities in the public sector, resulting in a reduction of customer churn by 15%. ▪ Aided in building the Customer Experience team from the ground up by training internal customers on product and technology applications. ▪ Worked closely with… Show more ▪ Promoted from Account Executive to Lead Business Analyst, Customer Experience. ▪ Consulted customers based on their companies needs and managed customer escalations by performing data analysis to assist customers in identifying new opportunities in the public sector, resulting in a reduction of customer churn by 15%. ▪ Aided in building the Customer Experience team from the ground up by training internal customers on product and technology applications. ▪ Worked closely with cross-functional design teams to improve product functionality and performance.

Senior Manager, Customer Experience

• May 2018 - Mar 2021

▪ Promoted from Lead Business Analyst ▪ Consulted customer base on application development project status and software technical issues and provided feedback to internal stakeholders on customers' need to guide current and future development projects. ▪ Engaged in cross-selling and up-selling customer base increasing gross revenue by 30%.. ▪ Aided in the expansion of the Customer Experience team, streamlining the overall customer journey, and continued training both internal and… Show more ▪ Promoted from Lead Business Analyst ▪ Consulted customer base on application development project status and software technical issues and provided feedback to internal stakeholders on customers' need to guide current and future development projects. ▪ Engaged in cross-selling and up-selling customer base increasing gross revenue by 30%.. ▪ Aided in the expansion of the Customer Experience team, streamlining the overall customer journey, and continued training both internal and external customers resulting in a 14% increase in retention.

National Account Executive

• Jan 2017 - May 2018

▪ Promoted from Sales Development Representative to National Account Executive. ▪ Acquired new business through market research and qualifying leads. ▪ Acquired high-value customers through consultative sales and discovery needs assessment. ▪ Obtained 20% average closing ratio and exceeded the revenue budget by 84%. ▪ Continued education on product knowledge and industry trends.

Sales Development Representative

• Oct 2016 - Jan 2017

▪ Generated leads through research, qualifying and cold-calling. ▪ Maintained call time exceeding 100 minutes per day. ▪ Scheduled on average 3 demos per day. ▪ Continued education on product value, product demonstration, and closing techniques.

Operations Manager

• Aug 2014 - Oct 2016

▪ Designed, organized, and facilitated multiple events. ▪ Created event schedules and coordinated staffing. ▪ Handled event logistics and developed vendor relationships. ▪ Responsible for creation and execution of advertising, marketing and promotional materials ▪ Designed, organized, and facilitated multiple events. ▪ Created event schedules and coordinated staffing. ▪ Handled event logistics and developed vendor relationships. ▪ Responsible for creation and execution of advertising, marketing and promotional materials

Operations Manager

• Aug 2011 - May 2013

Oversees day to day office operations. This includes, but is not limited to, maintaining accurate inventory lists (both in retail product as well as office supplies), taking the lead on customer service issues, as well as ensuring that orders are processed and shipped in a timely manner. In addition to these tasks, the position often provides support to the company's Director of Development & Design. Oversees day to day office operations. This includes, but is not limited to, maintaining accurate inventory lists (both in retail product as well as office supplies), taking the lead on customer service issues, as well as ensuring that orders are processed and shipped in a timely manner. In addition to these tasks, the position often provides support to the company's Director of Development & Design.