Experience

Travel Outlook – The Premier Hotel Call Center™

• United States
• Hospitality
• 1 - 100 Employee

• Technical Specialist

  • Feb 2022 - Present



Radford University

• United States
• Higher Education
• 700 & Above Employee

• Resident Director

  • Jan 2019 - Feb 2022

  -Supervise 3 Residence Halls with a staff of 12 RAs and a total occupancy of approx. 350 residents-Overseeing the on-campus residential portion of the Bridge program, a partnership between NRCC and RU-Executed on the search process for multiple professional staff positions including Assistant Director of eSports, Office/Budget Manager, and Resident Director-Plan and implement RA Trainings; lead sessions that address curriculum, Title IX, diversity ethical leadership, SMART goals, mental health, conflict mediation, and other essential topics-Manage the Office of Housing and Residential Life’s official website - tools include HTML, CSS, and Adobe Experience Manager CMS-Oversee marketing for the Office of Housing and Residential Life through video, print, mailing, online, and in-person advertising campaigns - tools include Adobe Suite (Photoshop, Illustrator, InDesign, Premiere Pro, After Effects)-Generate content and interact with students, parents, and campus partners via the official department social media platforms, primarily Instagram and Facebook-Assess department goals and metrics through data collection and analytics via Qualtrics surveys-Prepare and present informational sessions for audiences of prospective students, recently admitted students, and the families/guardians of students-Lead an Affinity Group for students with disabilities-Advocated for funding and resources for student staff members to attend the VACUHO RA Conference at Virginia Commonwealth University, and supervised the student staff on this trip-Serve on the Residential Curriculum committee that develops and assess the Office of Housing and Residential Life’s curriculum which is aimed to be impactful and inclusive-Worked as a part of the Inclusive Communities committee to implement best practices, programming, and advocacy to create a diverse and inclusive in-hall and on-campus environment-Instruct a section COED 450 - Residential Leadership



Pennsylvania Department of Environmental Protection

• Data Analyst

  • Feb 2018 - Jan 2019

  -Interim training coordinator for new hires-Processed and reviewed 2,000+ submitted applications and permits regarding environmental and wastewater management regulations surrounding construction projects; updated the Access and Integrated Compliance Information System (ICIS) databases with statewide permits -Assisted with processing and policy strategies to improve the permitting process and applications -Interim training coordinator for new hires-Processed and reviewed 2,000+ submitted applications and permits regarding environmental and wastewater management regulations surrounding construction projects; updated the Access and Integrated Compliance Information System (ICIS) databases with statewide permits -Assisted with processing and policy strategies to improve the permitting process and applications



Self-Employed

• Independent Contractor

  • Aug 2017 - Feb 2018

  -Edited video, call audio, and text-based online training material for Travel Outlook, an online hotel reservations company specializing in luxury resorts. -Edited video, call audio, and text-based online training material for Travel Outlook, an online hotel reservations company specializing in luxury resorts.



Brown University

• United States
• Higher Education
• 700 & Above Employee

• Resident Assistant

  • Jun 2015 - Aug 2017

  -Worked as a supervisor to students of the STEM-focused Brown University SPARK pre-college summer program as well as high school oriented one week long pre-college programs.-Planned and supervised several educational activities within the program, including inquiry activities and debates centered on science and ethics.-Created and led twice-weekly workshops for other Brown pre-college summer programs related to college success.-Facilitated low ropes courses and leadership training for Leader Fellows programs.-Supervised several off-campus field trips for pre-college students.-Served various roles during check-in days and activity fairs.-Filled the role of Brown's mascot, Bruno the Bear.



Millersville University of Pennsylvania

• Higher Education
• 700 & Above Employee

• Economics Research Assistant

  • Jan 2017 - May 2017

  -Contributed research, writing, and editing to a textbook on female economists, including their global and historical, as well as contemporary, contributions to economics and economic theory.-Created charts, graphs, and data visualizations representing and describing economic trends and economic theory-Researched and wrote sections published in the course textbook including the subjects of bitcoins and other cryptocurrencies, presidential administrations and the national debt, and the spending habits of married couples-Statistical modeling, regression analysis, and data interpretation-Data analysis through computer programs such as Stata-Applied for departmental grants-Updated course material

• Group Tutor

  • Aug 2016 - May 2017

  -Educated and aided students outside of class for Introduction to Macroeconomics and Introduction to Microeconomics-Communicated with the professors of the Economics Department to better serve potentially struggling students

• Student Worker

  • Aug 2016 - Jan 2017

  -Maintained and utilized databases containing information and mailing lists on past and present Millersville University students-Contacted Millersville University Alumni relating to events and opportunities provided to them by the university-Clerical work including filing, phone reception, document organization, mailing, and word processing

• Orientation Leader

  • May 2016 - Jan 2017

  -Introduced and oriented incoming students for the Millersville Class of 2020-Established a friendly and welcoming community through team building and ice breaking activities-Led and facilitated discussions and sessions on a variety of topics related to college, life, and culture-Instructed incoming students on use of Millersville computer programs, scheduling, and policy

• Resident Assistant

  • Mar 2014 - May 2016

  -Created and facilitated various programming activities for Residents in order to entertain them, educate them, and build community.-Decorated the Residence Halls with Community Renewals and Passive Programs.-Handled disciplinary actions and procedures.-Helped the Residents in any way possible. (e.g. Aiding in the transition to college, answering any questions they have to the best of my knowledge, tutoring academically or directing them to other sources of academic assistance, etc.)-Maintained, cataloged, and protected private student information through both electronic databases and physical card catalogs-Took part in the interview and selection panels for graduate and undergraduate housing staff applicants

• Research Assistant

  • Feb 2014 - Jun 2015

  -Wrote up the proposal for, and subsequently received a Research Grant.-Contributed write-ups and research information on various topics related to economics that were then used in the course and the class textbook.-Organized and created answer keys with explanations for multiple choice homework questions.



Student Services, Inc.

• United States
• Higher Education
• 1 - 100 Employee

• Information Desk Attendant

  • May 2016 - May 2017

  -Attended and maintained the front desk for the campus of Millersville University-Answered questions for guests of Millersville University either in person or over the phone-Assisted in setting up for events and sessions taking place in the Student Memorial Center-Communicated with and dispatched Millersville University Police Officers -Attended and maintained the front desk for the campus of Millersville University-Answered questions for guests of Millersville University either in person or over the phone-Assisted in setting up for events and sessions taking place in the Student Memorial Center-Communicated with and dispatched Millersville University Police Officers



Cracker Barrel

• United States
• Restaurants
• 700 & Above Employee

• Host and Dishwasher

  • Aug 2012 - May 2014

  -Greeted, assisted, and seated guests.-Operated the host stand.-Managed the Wait List during peak hours.-Bussed tables.-Gathered, cleaned, dried, and put away dishes and other kitchen equipment.-Cleaned bathrooms.-Mopped and swept floors.-Took out the garbage and recycling. -Greeted, assisted, and seated guests.-Operated the host stand.-Managed the Wait List during peak hours.-Bussed tables.-Gathered, cleaned, dried, and put away dishes and other kitchen equipment.-Cleaned bathrooms.-Mopped and swept floors.-Took out the garbage and recycling.



Hershey Entertainment & Resorts Company

• United States
• Hospitality
• 700 & Above Employee

• Games Clerk

  • Jun 2010 - Aug 2010

  -Operated and maintained several amusement park game stands.-Advertised to park patrons.-Aided guests with any of their questions or concerns. -Operated and maintained several amusement park game stands.-Advertised to park patrons.-Aided guests with any of their questions or concerns.



Boy Scouts of America

• United States
• Civic and Social Organizations
• 700 & Above Employee

• Counselor In Training

  • May 2009 - Aug 2009

  -Worked in various departments across camp-Co-facilitated classes and open sessions for each department-Assisted scouts with completing merit badge requirements -Worked in various departments across camp-Co-facilitated classes and open sessions for each department-Assisted scouts with completing merit badge requirements