Experience

Velotric
• Sporting Goods Manufacturing
• 1 - 100 Employee
• Project Manager, Sales and Logistics

  • Jul 2023 - Present


Rad Power Bikes

• United States
• Sporting Goods Manufacturing
• 200 - 300 Employee

• Project Manager, Service Expansion and Training

  • Jan 2021 - Dec 2022

  Led all aspects of opening service departments in 3 new retail locations, and launched 5+ Rad Mobile Service outposts. 100% travel position, operated safely without disruption during the pandemic. Regularly acted as stand-in operations manager, and developed market-specific operations plans in partnership with local leadership. Personally trained new mechanics across multiple locations and led the design and implementation of new mechanic training program. Ran upskill trainings which resulted in improved service quality and 5% faster lead-times across the department. Optimized Mobile and Retail service facilities with a focus on efficient use of space, allowing warehouses to hold 25% larger inventory and 35% more SKUs, while improving access and process speed. Scouted new facility locations leading to acquisition of properties. Planned and participated in sales events at which we met or exceeded our monthly sales targets, as well as regularly working the floor and providing customer service, contributing to the department’s company high CSAT score. Show less

• Mobile Ambassador Lite

  • Jan 2021 - Feb 2021



Lime

• Manufacturing

• City Launcher

  • Apr 2019 - Dec 2019

  Participated in launch of new markets worldwide, including San Francisco, Chicago, Providence, Toronto, Santiago, and multiple cities in Germany, both working solo and as part of a team. Played key role in 300% expansion of operations in London.

• Regional Mechanic Manager

  • Jun 2018 - Apr 2019

  Worked to improve service quality and safety across region, achieving a self-reported 99.985% safe trip record. Adapted training and standards as fleet type rapidly evolved from bikes to e-bikes to e-scooters, maintaining at least 80% fleet uptime. Managed short-term experiments and special projects. Provided mechanical expertise on two trips to Chinese production facilities that resulted in fleet purchase decisions and achieved a 1500% improvement in lifespan of the Gen 2 scooter over the Gen 1 design. Show less

• Head Mechanic

  • Jul 2017 - Jun 2018

  Created the start-up’s first major service operation and oversaw daily mechanic activities for new “dockless” type bikeshare. Hired, trained and managed mechanics, developed and implemented standard operating procedures, and scaled repair operation from 1 to 10+ workers as fleet size increased by over 1000%.


Freewheel Cargo
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee
• Operations Manager

  • Mar 2016 - Jul 2017

Motivate LLC
• United States
• Truck Transportation
• 100 - 200 Employee
• Bicycle Mechanic

  • Jan 2016 - Nov 2016


Caffe Vita Coffee Roasting Co.

• Service Technician

  • Mar 2014 - Dec 2015

• Production and Delivery

  • Nov 2011 - Jun 2014