Experience

NTC - A Covius Solution

• United States
• Financial Services
• 100 - 200 Employee

• System Administrator

  • Jul 2021 - Present

  Palm Harbor, Florida, United States ● Successfully resolve application and system issues, ensuring uninterrupted service for business users. ● Collaborate with developers and third parties to implement solutions and troubleshoot issues. ● Provide technical support for internal applications, adhering to standard operating procedures and best practices. ● Proactively monitor system alerts, quickly identifying and rectifying any issues. ● Install and maintain servers in distributed data center… Show more ● Successfully resolve application and system issues, ensuring uninterrupted service for business users. ● Collaborate with developers and third parties to implement solutions and troubleshoot issues. ● Provide technical support for internal applications, adhering to standard operating procedures and best practices. ● Proactively monitor system alerts, quickly identifying and rectifying any issues. ● Install and maintain servers in distributed data center environments. ● Manage a complex multi-domain Active Directory forest. ● Analyze system and application performance, optimizing for optimal functionality. ● Follow robust security practices, regularly reviewing and adjusting system security measures. ● Perform system maintenance outside business hours, prioritizing availability. ● Participate in 24x7 on-call support rotation.

• Tier 1 System Support Technician

  • Dec 2020 - Jul 2021

  Palm Harbor, Florida, United States ● Utilize Service Desk ticket system to efficiently prioritize and track work orders. ● Effectively identify, analyze, isolate, and resolve desktop hardware and software issues for end-users. ● Evaluate and enhance system performance.



Spectrum

• United States
• Telecommunications
• 700 & Above Employee

• Field Technician 2

  • Mar 2017 - Oct 2018

  Orlando, Florida ● Install, disconnect, upgrade, and relocate services for customers. ● Configure and troubleshoot hardware such as modems, routers, and DVRs. ● Troubleshoot various connection types including coaxial, Ethernet, fiber, and phone.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Master-at-Arms

  • Feb 2009 - Feb 2014

  Yokosuka, Japan ● Entrusted with maintaining security and enforcing protocols at high-value installations. ● Employed effective team-based law enforcement tactics according to standard operating procedures. ● Demonstrated professionalism and a composed demeanor at all times.