Zachary Ziegler, MBA

Business System Analyst at JetPatch
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Contact Information
us****@****om
(386) 825-5501
Location
Absecon, New Jersey, United States, JE

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Credentials

  • System Administration and IT Infrastructure Services
    Coursera
    Jun, 2023
    - Nov, 2024
  • Agile with Atlassian Jira
    Coursera
    Feb, 2023
    - Nov, 2024

Experience

  • JetPatch
    • United States
    • IT System Operations and Maintenance
    • 1 - 100 Employee
    • Business System Analyst
      • Sep 2022 - Present

      + Managing of the company’s on-premise servers via vCenter + Remote administration of the company’s users and security groups in Active Directory + Renewing the company’s licenses for services related to user management such as ADAudit, Self Service Plus, and Open VPN access + Budgeting for infrastructure renewal and coordinating with an external vendor responsible for physical installation and upkeep of those structures + Developing automation over Jira, Zapier, and HubSpot to make more efficient use of the products + Managing the compliance of SOC 2 standards by creating documentation, policies, and controls as well as upholding security standards + Reporting of IT-related projects directly to and from the CEO on a daily basis + Acting as the Scrum Master for the daily standup meetings between the RND and Delivery departments + Maintaining ownership of inter-departmental functions including on/offboarding, POC and new customer pipelines, and internal ITSM workflows Show less

  • Automox
    • United States
    • IT System Operations and Maintenance
    • 100 - 200 Employee
    • Desktop Systems Administrator
      • Oct 2021 - Jun 2022

      + Administering over 130 SaaS applications for a peak of over 550 employees + Troubleshooting of client software and account issues + Communicating technical concepts to clients who are not tech-adept + Vendor relations management + Standing up IT infrastructure for app assignment automation + Auditing user access to SaaS applications + Maintaining inter-departmental automation + Administering over 130 SaaS applications for a peak of over 550 employees + Troubleshooting of client software and account issues + Communicating technical concepts to clients who are not tech-adept + Vendor relations management + Standing up IT infrastructure for app assignment automation + Auditing user access to SaaS applications + Maintaining inter-departmental automation

  • Rutgers University - Camden
    • United States
    • Higher Education
    • 400 - 500 Employee
    • Information Technology Specialist
      • Jun 2017 - Apr 2020

      + Technology Related Customer Service+ Virus removal+ Account and software troubleshooting+ Technical analysis, translating into easy to understand terms

    • Private Tutor
      • Mar 2017 - Jun 2017

      + Teaching up to 200 level Business school courses+ Communicating complex concepts in easier to understand ways+ Client and schedule management

  • Community Food Bank Of Nj
    • Egg Harbor Township, New Jersey, United States
    • Pantry Worker
      • Jun 2015 - Sep 2015

Education

  • Rutgers University - Camden
    Master of Business Administration - MBA, Business Administration and Management, General
    2019 - 2020
  • Rutgers University - Camden
    Bachelor of Science - BS, Business Administration and Management, General
    2015 - 2019

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