Head of Retail Operations

• Aug 2022 - Present

• Managed all day to day business operations for four present locations, generating over 250k in sales monthly• Directed sales, marketing, & training programs• Supervised all end-to-end stock management, including incoming inventory, merchandising shelves, and preventing shrinkage• Converted inventory, scheduling, and order tracking methods to a paperless system utilizing FormStack & Google Teams• Negotiated vendor contracts• Decreased weekly wasted by 28%• Reduced shrinkage by over 30% in first two months Show less

Logistics Associate

• May 2019 - Aug 2022

• Coordinate with the corporate staff and kitchen to ensure efficiency about delivery order details • Prepared and processed purchase orders for supplies, equipment, and goods. • Conduct inventory to verify contents of loads against shipping documentation• Follow strict directions with transportation of non-perishable foods• Establish long-term customer relationships through prompt and courteous service• Communicate customer complaints, requests, and feedback to company management• Experience in truck/van driving Show less

Delivery Driver

• May 2016 - May 2019

Delivery Driver

• Apr 2015 - May 2016

General Manager

• May 2016 - Sep 2018

• Managed all day-to-day operations of restaurant • Responsible for all sourcing and buying of raw goods as well as processed goods • Was responsible for managing, supervising, scheduling, inventory management, & training employees. • Worked to improve & achieve highest standards in the customer’s & employee’s experience. • Managed all day-to-day operations of restaurant • Responsible for all sourcing and buying of raw goods as well as processed goods • Was responsible for managing, supervising, scheduling, inventory management, & training employees. • Worked to improve & achieve highest standards in the customer’s & employee’s experience.

Vendor

• Mar 2013 - Oct 2014

• Maintained a fast work flow while ensuring safety, cleanliness, and friendly service • Interacted directly with the guests in a friendly yet quick manner that promoted the highest level of customer service • Process daily sales and examine inventory of products • Was a consistent top vendor with ranks upon the top 20 out of over 5000 vendors nationwide • Maintain and repair equipment when needed. • Maintained a fast work flow while ensuring safety, cleanliness, and friendly service • Interacted directly with the guests in a friendly yet quick manner that promoted the highest level of customer service • Process daily sales and examine inventory of products • Was a consistent top vendor with ranks upon the top 20 out of over 5000 vendors nationwide • Maintain and repair equipment when needed.