Senior Analyst, Risk Programs

• Sep 2023 - Present

Operations Analyst

• Nov 2021 - Sep 2023

-Built out underwriting program for customers (10k+) for State Unemployment Insurance to determine new year rates and increased org's revenue generation by 35mil.-Built queries via SQL and translated reports from vendors to analyze SUI and Worker's Compensation and generate additional revenue.-Owned the buildout of insight dashboards covering key performance metrics.-Created and presented monthly KPIs for Risk and Insurance department.-Performed advanced functions around SUI and Worker's Comp and compliance.-Improved workflow and team processes by analyzing volume on our workboard, Jira/Atlassian. Show less

Claims Associate (Risk and Insurance)

• Jun 2021 - Nov 2021

-Integrated a customer success portion to our claims function to optimize our work flow and improved response percentage on claims from admins. -Collected and prepared customer data and other sensitive business information to timely remit to vendors and applicable state agencies including unemployment claims and workers’ compensation claims-Resolved issues/inquiries generated by our Customer Success team and internal ticket creation system (Jira/Atlassian)-Assisted senior team members in building out internal resources (help articles, training decks, etc.) Show less

Customer Success Coordinator

• Dec 2020 - Jun 2021

-Craft outbound emails (via Zendesk) to customers regarding internal action items on customer accounts (SUI, Short Term Disability, Paid Family Medical Leave, Health and Benefit fixes, credit returns, etc.)-Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback-Manage queue of open issues to deliver timely and effective solutions-Communicate bugs and user feedback to our Product team

Shared Work Program Coordinator

• Aug 2020 - Dec 2020

-Created and optimized the use of the NY Shared Work program at Justworks.-Utilized formstack to intake information for onboarding customers.-The NY Shared Work program saved 60 companies on our platform and over 600 lives (employees).

Freelance Producer

• Jan 2017 - Present

-Create and curate sold-out events (400+) at Chelsea Music Hall, PUBLIC Hotel, The Bell House & more and oversee run of show. -Source talent and production team. -Communicate and delegate work to other members of the team and pinch-hit where necessary. -Develop, oversee, and maintain the project budget. -Innovate live events via Zoom, StreamYard, and YouTube Live due to impact of COVID-19. -Create and curate sold-out events (400+) at Chelsea Music Hall, PUBLIC Hotel, The Bell House & more and oversee run of show. -Source talent and production team. -Communicate and delegate work to other members of the team and pinch-hit where necessary. -Develop, oversee, and maintain the project budget. -Innovate live events via Zoom, StreamYard, and YouTube Live due to impact of COVID-19.

Account Management

• Dec 2019 - Feb 2020

-Support and troubleshoot with Lowe's service providers concerning day to day tasks/issues via Zendesk. -Assist in the creation of day to day best practices for future (outsourced) CX team. -Support and troubleshoot with Lowe's service providers concerning day to day tasks/issues via Zendesk. -Assist in the creation of day to day best practices for future (outsourced) CX team.

Community Key Leader- lululemon lab

• Aug 2015 - Nov 2019

-Passionately leads and educates on lululemon product and culture on the retail floor and in the community. -Performs weekly budget audits and montlhy profit and loss statements for the store to ensure all expenses are accurate and accounted for. -Generates reports detailing sales trends, sell through, and store performance. -Responsible for curating a unique guest experience in store and with follow up to ensure both guest acquisition and retention. -Oversees training, hiring, and referrals of all new/potential educators. -Improves merchandising strategies and enrolls team in creating a strong weekly merchandising performance. -Collaborate with external businesses and studios to further community and store awareness through large-scale events and experiences. -Delegates and trains a successor in my area of expertise. -Generates weekly business recaps that speak to growth, guest experience, and labor optimization for both the store manager and regional manager. -Redevelops the men's brand into a global name for technical athletic wear. Show less

TICKETING & OPERATIONS - TONY AWARDS

• May 2019 - Jun 2019

-Support the American Theatre Wing in creation of seating chart (6,015 seats) for Radio City Music Hall. -Processed ticket orders (VIP, Tony telecast, & red carpet) for nominated productions, producers, etc. -Support the American Theatre Wing in creation of seating chart (6,015 seats) for Radio City Music Hall. -Processed ticket orders (VIP, Tony telecast, & red carpet) for nominated productions, producers, etc.

Front Desk Associate

• Jan 2016 - Jul 2016