Experience

Caliber Financial Services

• Financial Services
• 1 - 100 Employee

• Recovery Supervisor

  • Oct 2022 - Present

• Recovery Team Lead

  • Mar 2020 - Oct 2022

• Recovery Agent

  • Dec 2018 - Mar 2020



QC Holdings Inc

• United States
• Financial Services
• 100 - 200 Employee

• Corporate Collections Manager

  • Nov 2010 - Sep 2018

  Overseeing and managing the day to day operations of 3 separate departments handling collections on Pay Day Loans, Installment Loans and Auto Equity/Title loans. Analyze inventory to determine the most profitable accounts to be worked by internal staff and what should be outsourced. Develop and facilitate training and continuing education programs. Ensure high productivity from staff to achieve monthly, quarterly and yearly goals. Track and analyze collection data to discover trends to predict future collections and set goals for individual employees and the department as a whole. Monitor recorded phone calls to further coach and develop staff while also ensuring we remain compliant with all applicable State and Federal laws. Show less