Experience

VoiceNation

• United States
• Telecommunications
• 1 - 100 Employee

• Virtual Receptionist

  • Jan 2022 - Present

  • Answered emails and phone calls from customers throughout the United States. • Entered caller information into the system in an accurate and timely manner • Conducted online research to find company’s address and contact details. • Scheduled appointments through OpenAnswer and provided verification back to the customers. • Created contents to post on the company’s social media platforms. • Delivered the highest level of customer service to clients. • Answered emails and phone calls from customers throughout the United States. • Entered caller information into the system in an accurate and timely manner • Conducted online research to find company’s address and contact details. • Scheduled appointments through OpenAnswer and provided verification back to the customers. • Created contents to post on the company’s social media platforms. • Delivered the highest level of customer service to clients.



Cole's Tax Services

• Stone Mountain

• Administrative Assistant

  • Apr 2020 - May 2021

  • Created and maintained electronic and physical filing systems for client’s account. • Collected payments from customers and keeping daily records of receivables, maintaining various records and files related to the tax department. • Proofread and edited documents to include letters, reports, and instructional documents. • Prepared preparing various correspondence and reports for the department or external customers. • Scheduled appointments and maintained calendars for client’s appointment or cancellation. Show less