System Engineer

• Mar 2023 - Present

Deployment Lead

• Mar 2021 - Apr 2023

Attend quarterly teleconferences, and onsite meetings, and participate in working groups, related to service catalog management, and ongoing improvement Adapts and maintains change management documentation and messaging for joint activities to ensure continual value co-creation based on customer satisfaction is established and maintainedWorks with new clients to establish service-level management practices around balanced bundles of metrics that support business objectives for new service desk, network management, and IT asset management services Responsible for ensuring a high level of customer satisfaction and a constructive relationship with well-established service-request management practices Establish CIAM and administrative access to the client ticket portal for administrators of client organizationsEnroll perimeter devices within the monitoring and event management service Created new Microsoft 365 tenants or lifted and shifted existing AD forests to Microsoft 365 via Azure AD Connect for Microsoft licensingCreated client Duo accounts to protect applications with Conditional Access Policies/Security Groups to require Duo MFAEnsures that accurate and reliable information about the configuration of services, the configuration items that support them, and the relationships between them, is available Show less

Service Configuration and Deployment Technician

• Oct 2020 - Mar 2021

Attend weekly teleconferences, and onsite meetings, and participate in working groups, related to new client service relationship management Collaborates with the client to draft, coordinate, and implement Service Configuration Management around IAM and RBAC, documentation/guides for supportWorks with new clients to define, user-initiated standard change service requests in an effective and user-friendly manner to establish service-request management practices Collaborates with the client to draft, coordinate, and implement Change enablement practices within their environment with pre-determined change authorities for requests and managing the change schedules per location On-prem Exchange migrations to Microsoft 365 Administration with BitTitan MigrationWizEndpoint domain profile migrations with ForensiT User Profile WizardOn-prem network file share and third-party cloud service file system migrations to SharePoint/Teams Show less

SOC Technician Tier 1

• Aug 2019 - Oct 2020

As the first line in incident management, providing customers with technical support both onsite at customer locations and from the Support Operation CenterSupported, performed troubleshooting, and maintained Administration of Microsoft 365 Tenant and Office product suite as well as other SaaS-based products, and management of customer licensesWorked at customer locations providing end-user technical support, hardware installation, and infrastructure replacement as neededWhen not directly at the customer site, responded to customer support requests submitted by phone, and emailLeveraged understanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problems As the first line in problem management identified incidents that potentially impacted multiple users and grouped and escalated those problems to tier 2 and tier 3 service supportSupported, and maintained administration of client Active Directory, AD topologies, and implementing and troubleshooting Group PolicyAssisted in standard changes such as new user provisioning and workstation configuration to client standards, and supported those systems based on client policies and expectations Supported, performed troubleshooting, and maintained VoIP technologies Participated in weekly continual improvement reviews to discuss client expectations and implement corrective actions as required Show less

Telecommunications Recruiter

• Aug 2014 - Aug 2019

Global Technology Associates – GTA is a leading independent provider of high-value engineering, technology, and business consulting services to the telecommunications industry. Our business is assisting clients with maximizing infrastructure potential and evolving networks and services to address market opportunities. We leverage our talented and experienced consultants to execute through technical excellence, proven methodologies, and a commitment to providing superior service. Bridging the gap between business and technology, GTA provides a wide range of services tailored to address our client needs. Show less

Technical Recruiter

• Apr 2014 - Aug 2014

As a Small Business, Agensys Corporation is a staffing and solutions recruiting firm focused on delivering technology professionals. Our proven recruiting methodologies allow us to identify, attract and retain top IT professionals. At Agensys our goal is to develop strong relationships with our clients to understand and meet the needs of their unique environments. At Agensys, we take care of our Consultants. You ARE our business. Our existence relies upon our qualification process that allows us to understand what our consultants career aspirations and goals are in order to match them to the appropriate position. Our goal is to place our consultants in the right position in the shortest time consistent with quality. Show less

Waiter

• Aug 2013 - Apr 2014

After working for years at other restaurants in Northern Virginia, South America and elsewhere in the world, Michael Norton & John Carroccio decided to create their own style of restaurant. One where the quality of food matched the finest restaurants, the portions exceeded expectations, the prices were reasonable, the service was excellent, the staff was outgoing, the atmosphere was relaxing, and the customers were, well, priceless. Blue Ridge Grill opened its first location in Leesburg in 2002. Recently, a second, more modern BRG opened in the growing town of Brambleton. Since the opening of the original restaurant, BRG is consistently voted Loudoun County's favorite casual dining establishment. Show less

Shiftleader/Trainer

• Dec 2012 - Jul 2013

Great Food, Great Service, Great Falls Since colonial times, a tavern has been the hub of the American community. As a traveler's rest and the community's town hall, historically the tavern has been a place where townsfolk gather to enjoy great food and spirits. We have tried to bring this exact feeling to our community here at The Tavern at Great Falls. We serve classic American fare of certified steaks, seafood, fresh pasta, salads and good old fashioned comfort food. Great Food, Great Service, Great Falls Since colonial times, a tavern has been the hub of the American community. As a traveler's rest and the community's town hall, historically the tavern has been a place where townsfolk gather to enjoy great food and spirits. We have tried to bring this exact feeling to our community here at The Tavern at Great Falls. We serve classic American fare of certified steaks, seafood, fresh pasta, salads and good old fashioned comfort food.

Shiftleader/Trainer

• Jan 2010 - Nov 2012

Our Story It all started in 1982 with one restaurant in Columbus, OH. Since then we’ve grown to have a store in every state in the U.S. and continue to open B-Dubs® around the world (you’re welcome, Earth). But really, all you need to know “About Us” is these three things: Wings. Beer. Sports.™ Why do those three things matter to us so much? Because that’s what our fans want, and that’s what we’re all about—making our fans happy.No matter how many locations we’ve opened, where our corporate headquarters are or how many years we’ve been around one thing remains the same: Buffalo Wild Wings® is the ultimate place to get together with your friends, watch sports, drink beer and eat wings. Still reading? Wow, you must be bored. How about some trivia: baseball hats used to be made out of straw. The oldest recipe ever discovered was for beer. Buffalo wings were invented by samurai. We made one of those up.There you have it. If you love wings, beer and sports like we do, then this is the place for you. If you don’t like any of those things... we still might have something you’d like. Show less