Technical Writer

• Nov 2022 - Present

Technical Writer working on developer documentation at Pomerium. Technical Writer working on developer documentation at Pomerium.

Freelance Content Writer

• Dec 2019 - Present

Freelance SEO copywriter for B2C and B2B clients in finance and tech space Freelance SEO copywriter for B2C and B2B clients in finance and tech space

Senior Technical Content Writer | Marketing Developer

• Jul 2021 - Jun 2022

- Lead technical writer and editor on a global 12-member Developer Relations team with members located in the US, Europe, and Asia. - Created a technical documentation style guide and established an editorial workflow to edit and publish all technical tutorials content to Stream’s blog. - Worked with lead engineers, product team, and marketing to launch go-to-market materials for SDK feature updates and launches. - Spearheaded co-marketing opportunities to demonstrate integrations with Stream Chat and other prominent B2B SaaS products. Show less

Web Content Writer

• Mar 2021 - Jul 2021

- Editing backlog of 3,000+ knowledge base articles for style and tone; hit 11% (330 articles) of goal in less than two months alongside other contractor - Troubleshooting HTML rendering issues with WP Gutenberg CMS to improve user engagement - Contributed Alt Text, File Naming, Header, and on-page SEO best practices for internal knowledge base style guide - Wrote community messaging for browser supportability update for ProConnect Tax - Created reusable HTML blocks for anchor tags and tables to improve efficiency and overall team productivity Show less

Full-Stack Web Developer Course

• May 2020 - Feb 2021

Remote web development program, focused on learning HTML, CSS, Javascript, SQL, and associated frameworks (such as Node.js, React, jQuery, and PostgreSQL) Designed mobile-first front-end applications from conception to deployment, while learning industry best practices Currently developing my first full-stack smart shopper/price comparison app Notable projects: Do It Already — React, Node, Express, PostgreSQL - Bucket list todo app that helps users create and view incomplete and completed todos to help them check off accomplishments from their bucket list and see their achievements over time - Developed my own REST API and DB to persist user data - GitHub Client: https://github.com/ZPain8464/do-it-already-app - GitHub API: https://github.com/ZPain8464/do-it-already-api Bar Cart — HTML, CSS, and JS with jQuery - Helps users find a list of drinks based on their selected ingredient. - Integrated data from a third-party, crowdsourced API to deliver an exhaustive list of ingredients and cocktail drink suggestions - GitHub repo: https://github.com/ZPain8464/cocktail-app Rock-n-Roll Quiz app - HTML, CSS, and JS with jQuery - First time combining jQuery, JS, HTML and CSS to create a fun, interactive web app that tests your knowledge of rock-n-roll over the last 50+ years - GitHub repo: https://github.com/ZPain8464/rock-quiz Show less

Content Specialist

• Jan 2020 - Feb 2021

Contract editorial writer optimizing top-performing content for better SEO performance Contract editorial writer optimizing top-performing content for better SEO performance

Content Marketing Specialist

• May 2019 - Jan 2020

Junior Content Marketing Specialist

• Jul 2018 - Jan 2020

As a junior content marketing specialist at Siege Media, I help companies achieve their digital marketing goals by strategizing and writing content that not only ranks, but garners quality links and traffic.

Digital Marketing Specialist

• Nov 2017 - Jun 2018

- Rewrote website content to make pages more conversational and engaging - Created company Wordpress blog and established an editorial calendar - Wrote press releases for new product launches and company news - Rewrote website content to make pages more conversational and engaging - Created company Wordpress blog and established an editorial calendar - Wrote press releases for new product launches and company news

Digital Marketing Specialist

• Mar 2017 - Nov 2017

At Taroko Software, I worked for a marketing team to create website content for our various platforms. We also incorporated on- and off-page SEO strategies to bolster our content and improve our SERP ranking. Key responsibilities included: - Researched and wrote guest posts for authoritative and relevant websites. - Link building by responding to queries for international media publications like CNBC, Glassdoor, Forbes, Fundera, and more. - Wrote SEO friendly content for landing pages and other crucial website pages - Conducted keyword research to create content that improved SERP ranking - Wrote the ebook "The Content Strategist's Playbook: How to Outsource Freelance Writers to Save Money, Drive Traffic, and Win Big" for our new content marketplace, Compose.ly - Commissioned, edited, optimized, and uploaded freelancer content to our Wordpress CMS Show less

Freelance Contributor

• Oct 2016 - Oct 2017

Contributor

• Aug 2016 - Sep 2017

Contribute articles as a freelance writer covering music Contribute articles as a freelance writer covering music

Contributor

• Dec 2014 - Dec 2016

Doomed and Stoned is a niche metal music blog based out of Eugene, OR that focuses specifically on Doom metal. It is the most well-known and read music blog of its kind. As a contributor, I have the opportunity to interview bands from all over the world. My residency in Taiwan has also proven to be an asset to the blog, allowing me a vantage point into a scene that is often neglected in Western media and music publications. Doomed and Stoned is a niche metal music blog based out of Eugene, OR that focuses specifically on Doom metal. It is the most well-known and read music blog of its kind. As a contributor, I have the opportunity to interview bands from all over the world. My residency in Taiwan has also proven to be an asset to the blog, allowing me a vantage point into a scene that is often neglected in Western media and music publications.

Editorial Intern

• Nov 2014 - Jun 2015

-Interned as a writer at Encore Magazine, an entity of H&P Media based out of Houston, Texas. -Weekly published magazine that focuses on news, arts, entertainment, food and the daily city life of Wilmington, NC. -Researched and interviewed local and internationally recognized live music acts (Steep Canyon Rangers, Nelly, Alan Jackson, The Appleseed Collective, Thunderlip, Passafire) as well as major local events (Wilmington's Azalea Festival) to promote business and overall attendance. Wrote to a target audience ranging between early college, young professionals and older attendees. -Gained editing and magazine layout design experience. Show less

Community Liaison

• Jul 2014 - Aug 2014

-Assisted in the programming of the one-month intensive summer program for 25 German Fulbright students. -Reported directly to the Program Director on logistics and ground execution and to the IPC Program Coordinator on administrative matters, including managing the UNCG German American Fulbright Summer Institute Facebook page and writing the article for submission in the IPC newsletter. -Developed critical event management (for large delegation and groups), leadership, problem solving and intercultural sensitivity skills. Show less