Experience

Rochester Regional Health Total Sports Experience

• United States
• Spectator Sports
• 1 - 100 Employee

• Team Supervisor

  • Jan 2023 - Present



EagleView

• United States
• Software Development
• 700 & Above Employee

• Customer Support Specialist

  • Oct 2020 - Aug 2022

  Provided inbound customer support across all product platforms, working directly with clients, users and other customer support staff to help them resolve product issues without escalation. ● Customer care. Fielded phones, emails and online chats, working directly with customers on various software and hardware issues. Honored as a three-time Employee of the Month. Consistently ranked in the top ten in the department for quality assurance scores. ● Training. Appointed by supervisors and managers as one of five floor reps selected based on metrics and quality assurance scores to train new hires. Walked trainees through process training, including the fine points of how to handle emails, proper phone etiquette and how to field incoming phone calls. Served as “Head Nestor” charged with organizing new and existing trainers. ● Quality assurance. Assisted in addressing quality control issues by reviewing negative customer feedback and reaching out to clients to resolve issues proactively. Show less



Town Of West Hamlin

• United States
• Government Administration

• Sports Coordinator

  • Oct 2019 - Oct 2020

  Served as program coordinator tasked with organizing and running town youth recreational sports programs. Assisted with team management, including overseeing team formation, recruiting coaches, updating health forms and applying team management software. Supervised field setup and daily maintenance. ● Program development. Created well-received alternative sports programs and events, such as Esports Club and a 5K charity run. ● Community relations. Fielded questions and concerns from residents via email and phone; communicated information from board meetings to the public. ● Program support. Supported before- and after-school programs as well as the Recreation Department’s summer camp program. Show less



Camp Winnebago; A Camp for People of ALL Abilities

• United States

• Basketball Instructor/Camp Counselor

  • May 2019 - Aug 2019

  Served as program coordinator responsible for creating lesson plans and running a basketball program at this upscale camp serving children between the ages of 6-14. Additionally, managed and maintained equipment inventory. Supported camp leadership across a variety of other projects and programs as needed. ● Coaching. Created and coached teams in games against other camps in the area. ● Camper liaison. Oversaw the well being of dozens of campers at one time as well as three individual camper bunkmates. Show less



Irondequoit Soccer Club Inc

• United States
• Medical Equipment Manufacturing

• Special Project Intern

  • Apr 2018 - Dec 2018

  Fresh out of college, accepted unpaid internship opportunity to gain experience and connections. Led and/or participated on a wide range of projects, programs and activities. ● College recruitment initiative. Coordinated pilot program designed to showcase local student athletes for college recruiters. ● Database development. Developed player database to collect, monitor and analyze three-year trend data on college attendance for local athletes. ● Survey development. Created student- and coach-specific surveys to assist student athletes and high school coaching staff in preparing for the recruiting process. ● Social media management. Promoted local teams on Twitter during college showcase tournament. Put out live tweets during varsity soccer games. Show less