System Administrator

• Jul 2022 - Present

Technical Support Engineer

• May 2019 - Jul 2022

Provide support and find resolutions for technical issues through phone calls, chats, and tickets. Identify and assist in finding a resolution for bags on new and future releases. Assist customers in configuring SSO and SAML along with troubleshooting SSO And SAML-related issues (SSO and SAML Subject Matter Expert). Work with product engineering to find resolutions to customer inquiries. Assist customers in configuring API's and 3rd party integrations. Worked on creating internal documentation to help resolve tickets faster for Tier 1 and Tier 2 teams. Troubleshoot Zoom phone issues and assist in provisioning Zoom phone devices. Configuring calendar services with Zoom Rooms. Troubleshoot network issues with end-users meetings and read the network information on why the experience was unsatisfactory.

Help Desk Specialist

• Jan 2019 - May 2019

Remotely troubleshoot end-user issues with Software programs and OS issues. Inventory new devices and configure with the necessary software depending on the position of the end-user. Deliver new computer on-site and set up peripherals. Assisted with on-site replacement of networking equipment. Remotely troubleshoot end-user issues with Software programs and OS issues. Inventory new devices and configure with the necessary software depending on the position of the end-user. Deliver new computer on-site and set up peripherals. Assisted with on-site replacement of networking equipment.

Help Desk Specialist

• Nov 2017 - Dec 2018

Remotely troubleshoot OS issues along with various software for different customers. Go onsite to update servers or manage phone systems. Apply Windows updates to servers along with workstations. Manage server shares and who can access certain files. Configure new firewalls to be deployed in customer environments. Manage VOIP phone system and configure new users along with deproviosning leaving users. Configure Network shared printers. Remotely troubleshoot OS issues along with various software for different customers. Go onsite to update servers or manage phone systems. Apply Windows updates to servers along with workstations. Manage server shares and who can access certain files. Configure new firewalls to be deployed in customer environments. Manage VOIP phone system and configure new users along with deproviosning leaving users. Configure Network shared printers.

Service Desk Technician

• Jun 2017 - Nov 2017

Manage active directory account for end users. Remotely troubleshooting technical issues with software used in the hospital. Physically configure computers to carts and reimage devices when they would be getting repurposed. Take phone calls and create service tickets and escalate to the necesssary team if unable to resolve the issue. Manage active directory account for end users. Remotely troubleshooting technical issues with software used in the hospital. Physically configure computers to carts and reimage devices when they would be getting repurposed. Take phone calls and create service tickets and escalate to the necesssary team if unable to resolve the issue.

Building tech

• Oct 2016 - Apr 2017

Managed 2 schools' technology and work on help desk tickets submitted by staff. Troubleshoot and manage printers and configure new technology. Update Windows OS using imaging software. Managed 2 schools' technology and work on help desk tickets submitted by staff. Troubleshoot and manage printers and configure new technology. Update Windows OS using imaging software.

Manager

• Dec 2015 - Jun 2016

Utility Locator

• Mar 2015 - Sep 2015

Intermodel Operator

• Dec 2013 - Jan 2015