Experience

Camelot 3PL Software

• United States
• Software Development
• 1 - 100 Employee

• Project Manager

  • Jan 2021 - Present

• Project Coordinator

  • Sep 2019 - Present

• Technical Support Administrator

  • 2017 - Present

  • Manage Support Department, delegating client work and ensuring its completion• Administrator for client-facing company website, dealing with community management as well as back-end changes to website through WordPress and HTML• Evaluate performance of Support Team through KPIs and develop customer service strategies with measurable outcomes• Schedule and lead client calls to highlight key areas of new service agreements• Oversee day-to-day operations of support, sales, and consulting departments, developing and implementing new policies that create more reliable record keeping for internal data• Act as first point of contact for customers, initiating support requests and projects Show less



Reingold, Inc.

• United States
• Advertising Services
• 200 - 300 Employee

• Communication Associate

  • Oct 2015 - Feb 2017

  • Assisted with and developed Veterans Affairs Office of Connected Care communications strategy • Led writing, graphic design development, and timely delivery of communications materials for mobile applications launch campaign • Managed help desk for Veterans Affairs online internal communication website, VA Pulse • Helped VA staff solve IT related questions as well as provided community relationship management • Created a streamlined approach to answering helpdesk inquiries that cut down time 25% even while user count increased from 40,000 to 100,000 • Scheduled, planned, and led internal team meetings as well as meetings with clients to review timelines for communication materials delivery and mobile application launch dates • Supported work for various clients: designed social media advertisements, created content calendars, authored blog posts, made outreach phone calls, and conducted interviews for research purposes Show less



Enterprise Holdings

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Trainee

  • May 2014 - Aug 2014

  Worked in sales team of four for rental car division, customer service, coordinated partnerships with local body shops in order to increase clientele Worked in sales team of four for rental car division, customer service, coordinated partnerships with local body shops in order to increase clientele



Carolinas Healthcare System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Intern

  • May 2012 - Aug 2012

  Assistant within the Transplant Center, reviewed patient files and assessed risk of kidney transplant failure Assistant within the Transplant Center, reviewed patient files and assessed risk of kidney transplant failure



Ridgecrest Summer Camps

• United States
• Recreational Facilities
• 1 - 100 Employee

• Junior Counselor

  • May 2011 - Aug 2011

  Counselor for a cabin of ten boys ages seven to nine, leader of two camp activities: Outdoor Living and Rocketry, responsible for nightly devotions, led weekly camping trips, maintenance of camp ground, Counselor for a cabin of ten boys ages seven to nine, leader of two camp activities: Outdoor Living and Rocketry, responsible for nightly devotions, led weekly camping trips, maintenance of camp ground,