Experience

Cargomatic

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Senior Manager, Carrier Operations

  • Dec 2022 - Present



Electrolux Group

• Sweden
• Manufacturing
• 700 & Above Employee

• Senior Demand Planner

  • Jan 2022 - Dec 2022



A.P. Moller - Maersk

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Head of CS - Retail and Lifestyle

  • Dec 2019 - Dec 2021

  Responsible for refrigerated, lifestyle, and retail commodities moving on the Maersk end to end network. Customers include Amazon, Home Depot, Lowe's, Target, Walmart, Nike, adidas, as well as chilled and frozen commodities.

• CS Manager

  • Sep 2018 - Dec 2019

  Manager over Lifestyle accounts including Nike, GAP, Phillips Van Heusen, and others.

• Manager - Capacity and Uptake Management

  • Sep 2014 - Sep 2018

• Customer Experience Supervisor

  • Sep 2013 - Sep 2014

  Responsible for export customer experience segment, handling escalations and managing a team of 10-12 individuals.

• Senior Process Specialist

  • Dec 2009 - Sep 2013

  Responsible for creation and maintenance of all Customer Experience Standard Operating Procedures. Direct escalation for troubleshooting complex situations. Responsible for training of new employees joining Customer Service, as well as maintenance and new rollout training for current employees.

• Customer Experience Partner

  • Jun 2008 - Dec 2009

  Responsible for handling customer inquiries and support, including creation of bill of lading, scheduling, routing, and release of freight.