Experience

Justworks

• United States
• Human Resources Services
• 700 & Above Employee

• Manager, Insurance Benefits

  • Nov 2020 - Present

  New York, New York

• Team Lead, Benefits Operations

  • Jun 2019 - Nov 2020

  New York, New York

• Senior Associate, Benefits Operations

  • May 2018 - May 2019

  New York, New York



Oscar Health

• United States
• Insurance
• 700 & Above Employee

• Analyst, Customer Care Strategy

  • Apr 2017 - Apr 2018

  Greater New York City Area Collaborated with different departments to develop and implement a new find a provider workflow to the member services team, leading to a better member experience Managed Confluence, the internal content system used by the whole of member services, ensuring complex information is accurate and presented in an easy to understand manner Developed daily updates to send out to the member services team, collaborating with internal departments to ensure member services received timely… Show more Collaborated with different departments to develop and implement a new find a provider workflow to the member services team, leading to a better member experience Managed Confluence, the internal content system used by the whole of member services, ensuring complex information is accurate and presented in an easy to understand manner Developed daily updates to send out to the member services team, collaborating with internal departments to ensure member services received timely updates on issues impacting Oscar members.

• Associate Trainer

  • Aug 2015 - Apr 2017

  Greater New York City Area Developed and implemented engaging training materials as part of a training curriculum for new hire and ongoing training Led classroom and computer based training programs to groups of 15-20 member service representatives, provided them with the necessary knowledge and skills to successfully assist members Worked with a team of 3 other trainers to gather and implement feedback to keep training materials relevant and informative

• Customer Service Representative

  • Feb 2015 - Jul 2015

  Greater New York City Area Assisted Oscar members by answering questions regarding benefits, claims, providers, etc. Educated members on healthcare systems, ensuring they understood how their plan operates. Solved a variety of member issues ranging from denied claims to benefit coverage De-escalated members who had a negative experience by listening to their issue and finding a practical solution.



Rural Health Network of SCNY

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• VISTA Health Care Access Associate

  • Aug 2013 - Aug 2014

  Whitney Point, New York Conducted outreach to educate rural residents regarding health insurance and assist them with obtaining health coverage through the Affordable Care Act. I acted as the in-house expert for the Affordable Care Act and helped the Rural Health Network stay relevant with the implementation of the Affordable Care Act. Advocated on behalf of rural residents with community-based organizations, hospital systems and insurance agencies to ensure their access to healthcare and services. I communicated… Show more Conducted outreach to educate rural residents regarding health insurance and assist them with obtaining health coverage through the Affordable Care Act. I acted as the in-house expert for the Affordable Care Act and helped the Rural Health Network stay relevant with the implementation of the Affordable Care Act. Advocated on behalf of rural residents with community-based organizations, hospital systems and insurance agencies to ensure their access to healthcare and services. I communicated with insurance agents and navigators to keep up-to-date on anything that may affect rural residents. Assisted with the research, design and writing of grant applications. I have assisted on 2 grants and was the lead person for a 3rd. The 3 grants yielded over $200,000 to bolster existing services and start new ones. Directed first-time data collection and evaluation project designed to gain a better understanding of rural communities. My work with this included data mining and analysis. I gathered data pertaining to rural, urban and suburban Broome County. It provided my organization with a better understanding of the area we served. With funding from a grant, this work grew to include county-wide stakeholders and government officials in a year long data project. Show less



Cornell Cooperative Extension of Broome County

• United States
• Individual and Family Services
• 1 - 100 Employee

• Energy Corps Educator

  • Jun 2013 - Aug 2013

  Binghamton, New York Educated businesses and the general public about New York State sponsored energy savings program through presentations and tabling events. Performed case work over the phone on a daily basis to assist participants through the steps of the program. Followed up with interested individuals to ensure that they were taking steps to complete the process. Utilized a sophisticated database in order to complete my casework. Represented the Energy Leadership program at community events and… Show more Educated businesses and the general public about New York State sponsored energy savings program through presentations and tabling events. Performed case work over the phone on a daily basis to assist participants through the steps of the program. Followed up with interested individuals to ensure that they were taking steps to complete the process. Utilized a sophisticated database in order to complete my casework. Represented the Energy Leadership program at community events and business meetings. Gained a proficiency in home efficiency science. Show less



United States Senate

• Legislative Offices
• 700 & Above Employee

• Intern

  • Jan 2013 - May 2013

  Binghamton, New York Organized press clips pertaining to current events and local issues Addressed constituent concerns and issues by communicating with them directly Researched various topics while passing along important information to supervisor



Student Association at Binghamton University

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Student Assembly Representative

  • Nov 2012 - May 2013

  Binghamton, New York Acted as voting member representative for the students in the off campus college community. Informed constituents about important information concerning legislation and campus activities.



Binghamton University

• Higher Education
• 700 & Above Employee

• Tour Guide

  • Jun 2012 - May 2013

  Binghamton, New York Articulated the Binghamton University experience to prospective students and families Led groups of 20-30 people on engaging tours of campus Shared personal experiences and University key messages with prospective students and their families

• Academic Vice President of Resident's Hall

  • Sep 2011 - May 2012

  Binghamton, New York Organized, advertised and hosted 6 academic events in a residence hall of 300 students Assisted in the organization and delivery of other community wide events Served as co-chair of the Dealer Committee for the “Casino in the Woods” charity event Upheld the values of a 35-year campus tradition, raising $5,000 for the United Way of Broome County Organized and ran weekly dealer training sessions over a 5 month period Trained 40+ dealers in a… Show more Organized, advertised and hosted 6 academic events in a residence hall of 300 students Assisted in the organization and delivery of other community wide events Served as co-chair of the Dealer Committee for the “Casino in the Woods” charity event Upheld the values of a 35-year campus tradition, raising $5,000 for the United Way of Broome County Organized and ran weekly dealer training sessions over a 5 month period Trained 40+ dealers in a variety of casino games, and supervised and scheduled dealers



Dan Lamb for Congress

• Binghamton University Coordinator Intern

  • Aug 2012 - Nov 2012

  Binghamton, New York Executed GOTV event that helped yield 80 percent voter turnout- highest in campus history Organized, managed and promoted voter registration of students at Binghamton University Performed general administrative tasks including data entry using Excel and VAN



Broome County Government

• United States
• Government Administration
• 1 - 100 Employee

• Intern

  • Jun 2012 - Aug 2012

  Binghamton, New York Drafted cover letters for e-filed legal document Performed a variety of administrative tasks in a fast-paced office environment under tight-deadlines Organized and filed civil and criminal legal documents