Field Aftersales Support - Bus

• Jun 2022 - Present

Parts Interpreter

• Apr 2022 - Jun 2022

Account Manager

• Mar 2021 - Aug 2021

Responsible for developing business partnerships with AutoNexus' major clients by maintaining the customer service, commercial and operational relationships both externally and internally. Develop new business, drive new initiatives by creating win / win outcomes for both our customers and the business. Provide continuous added value services, logistics direction and supply chain innovation for future growth. Key Responsibilities include: • Develop and enhance excellent customer relationships by providing a professional, empathetic and solution orientated approach to achieve budgeted returns and monitor performance. • Develop and foster internal relationships within Inchcape (retail, distributor, services) and AutoNexus business units to achieve desired business outcomes. • Develop, maintain, refine and execute customer strategies • Lead and implement continuous improvement specific to allocated accounts and ensure implementation to meet the customer agreements. • Carry out prompt and professional follow-up and response to internal and external customer enquiries and concerns. • Manage the customers' contract performance KPI's through close liaison and support to the operational teams. • Conduct scheduled meetings with customers to review performance and drive improvement of systems and procedures. • Enhance business opportunities by prospecting, qualifying and securing new value-added services and renewing existing contract relationships. • Support training of new processes nationally. • Manage contract extension and annual review requirements Show less

District Parts and Service Manager

• Mar 2018 - Mar 2021

District Parts & Service Manager is primarily responsible for supporting the implementation and communication of Parts & Service strategies and best practice operations within the Dealer network and for assisting with Dealer access facilitation to the necessary equipment, resources, expertise and support to maximise profitability, guest satisfaction and guest retention.- Support the implementation and reviews agreed Parts & Service and best practice processes and procedures consistent with set policies in order to achieve regional after sales targets.- Assist in the development of Parts & Service plans, processes and procedures order to contribute to sustained guest satisfaction and align activities to the overall objectives of regional after sales.- Supports the analysis of data and after sales kaizen inputs to monitor Dealer financial and reporting activities in relation to parts & accessory sales, service sales & retention, guest satisfaction and throughput in order to achieve regional after sales targets and improve profitability.- Promotes, assists and sustains the Minimum Dealer Service and Parts Operational Standards by completing evaluations, 6 monthly checks, certification and recertification in order to ensure regional excellence.- Improves the capacity and capability of regional service and parts departments through the coordination of Dealership staff training, reward and recognition programs, monthly service KPI analysis and completion of CS and Service retention reviews.Professional Recognition includes successfully supporting and mentoring as DPSM for the below achievements;Toyota Gold Parts Excellence Winner - Kyneton Toyota (2018)Toyota Silver Service Excellence Winner – Kyneton Toyota (2018)Australia Dealer of the Year Winner – Kyneton Toyota (2018)Toyota Gold Service Excellence Winner – Kyneton Toyota (2019)Toyota Gold Parts Excellence Winner – Shepparton Toyota (2019)Australia Rural Dealer of the Year Winner – Kyneton Toyota (2019) Show less

PCHD Advisor

• Mar 2017 - Mar 2018

Parts Centre Help Desk Advisor is primarily responsible for assisting the Parts Centre Help Desk team with administration of customer service, communication and parts consultation to the Dealer Network. This is done in order to support Dealer performance, planning and supply chain activities across the business, and contribute to the achievement of sales targets and profit objectives.Responsibilities include:• Contribute to the implementation and maintenance of agreed Parts Centre Help Desk processes and procedures in order to achieve National Parts and Accessories objectives• Assists with Parts Centre Help Desk calls and emails in a timely and efficient manner and in line with appropriate sales policies and procedures to ensure customer service excellence• Provides accurate and timely information to Toyota and Lexus Dealers, Regions & other TMCA stakeholders to ensure consistent communication, information and customer service standards. • Prepares and communicates relevant Toyota correspondence to the Dealer Network.• Supports systems and processes to effectively gather and monitor call centre data, including: Dealer and supply chain issues and activities in order to assist in identifying risks, opportunities and improvement areas.• Gathers and summarises information and data; prepares and distributes PCHD reports, in order to ensure sound decision making based on accurate and timely information.• Helps to maintain PCHD reporting systems in order to provide the business with accurate and timely information to support planning, budgeting and forecasting activities. Show less

Parts Interpreter

• Aug 2011 - Mar 2017

Recognition includes: 2016 Toyota National Skills Parts Sales Champion 2012, 2014 & 2015 Toyota National Skills ERO Finalist 2012, 2014, 2015 & 2016 Toyota Regional Skills ERO Winner Key responsibilities & experience include; • Front Counter & Phone Room Sales • Back Counter (Workshop) • Parts Catalogue (MicroCat LIVE) • TUNE Dealer Management System • Inventory Management • Stock Ordering • KAIZEN • All TFL procedures • Invoicing & Receipting • Online Sales (eBay) • Stocktake • Merchandising • Warehousing Duties Other franchise knowledge/experience: • Lexus • Proton • Chery • Citroen • LDV • SsangYong Show less

Parts & Lifestyle

• Oct 2015 - Apr 2016

Key responsibilities • Parts interpreting – Automotive (BMW & MINI) • Source and recommend parts (including external) • Prepare for sale, invoicing and CODs • Setting up procedures • Work alongside the Service Manager • Process cash and credit card transactions • Collect and dispatch parts • Merchandising • Customer Service (face to face, phone, front and back counter) • Invoice & Receipting • Stock ordering • Setting up the parts storeroom. Key responsibilities • Parts interpreting – Automotive (BMW & MINI) • Source and recommend parts (including external) • Prepare for sale, invoicing and CODs • Setting up procedures • Work alongside the Service Manager • Process cash and credit card transactions • Collect and dispatch parts • Merchandising • Customer Service (face to face, phone, front and back counter) • Invoice & Receipting • Stock ordering • Setting up the parts storeroom.