Zachary Brinkman

Sanitation Supervisor at Rocky Mountain Chocolate Factory, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Durango, Colorado, United States, US

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Experience

    • United States
    • Food Production
    • 100 - 200 Employee
    • Sanitation Supervisor
      • Sep 2020 - Present

      Durango, Colorado, United States Oversaw the entire sanitation department and managed a team of 25 to 35 sanitation team members. Worked closely with QA team to ensure sanitation processes did not interfere with production quality. Conducted Hazard Analyses on numerous processes and contributed in writing food safety plan, recall plan and SOPs for over 30 different sanitation procedures. Conducted internal audits and mock recalls, and acted as the focal point during factory audits from FDA and other… Show more Oversaw the entire sanitation department and managed a team of 25 to 35 sanitation team members. Worked closely with QA team to ensure sanitation processes did not interfere with production quality. Conducted Hazard Analyses on numerous processes and contributed in writing food safety plan, recall plan and SOPs for over 30 different sanitation procedures. Conducted internal audits and mock recalls, and acted as the focal point during factory audits from FDA and other agencies. Implemented and managed a Kanban system for sanitation supplies, and kept sanitation record. Managed the sanitation supply budget and ordered sanitation supplies. Evaluated team member performance and worked closely with other supervisors and departments to ensure smooth workflow. Purchased factory equipment such as steam cleaners, dishwashers, floor cleaners, carpet extractors, etc. Implemented new sanitation processes and procedures that resulted in a 25% reduction in sanitation time and an increase in overall efficiency. Coordinated and led training sessions for new employees on proper sanitation procedures and the use of equipment. Collaborated with the maintenance department to ensure that all equipment was properly maintained and cleaned according to established procedures. Maintained a high level of cleanliness and sanitation throughout the production facility, resulting in zero sanitation-related product recalls during tenure. Conducted regular safety inspections and identified potential hazards, implementing corrective actions to ensure a safe work environment. Analyzed production data and identified opportunities for process improvement, leading to a 10% increase in productivity. Managed relationships with sanitation and production supply vendors to ensure timely delivery of high-quality products at a reasonable cost. Established and maintained relationships with regulatory agencies, ensuring compliance with all local, state, and federal regulations. Show less

    • Owner
      • Sep 2020 - Present

      Durango, Colorado, United States Utilized advanced drone technology to capture high-quality aerial photos and videos of residential and commercial properties. Edited and retouched images using industry-standard software to enhance their overall quality and appeal. Collaborated with real estate agents, property owners, and architects to determine specific photo needs and ensure client satisfaction. Created and managed social media accounts to showcase photography work and increase brand awareness. Implemented… Show more Utilized advanced drone technology to capture high-quality aerial photos and videos of residential and commercial properties. Edited and retouched images using industry-standard software to enhance their overall quality and appeal. Collaborated with real estate agents, property owners, and architects to determine specific photo needs and ensure client satisfaction. Created and managed social media accounts to showcase photography work and increase brand awareness. Implemented effective marketing strategies to expand client base and increase revenue. Stayed up-to-date with industry trends and techniques to continuously improve photography skills and services. Maintained and operated various drone models to ensure optimal performance and safety during flights. Coordinated with ground-based photographers and videographers to provide comprehensive coverage of properties and events. Ensured compliance with local laws and regulations regarding drone usage and photography permits. Provided exceptional customer service to clients, answering questions and addressing concerns promptly and professionally. FAA Part 107. Show less

    • United States
    • Biotechnology Research
    • 1 - 100 Employee
    • Production Lead
      • Jul 2018 - Sep 2020

      Managed a team of 9 people in hemp extraction production, improving team production levels through training in assembly skills. Built instruments and collaborated with scientists to determine instrument settings. Operated in cGMP and SQF environments and contributed to obtaining cGMP certification. Developed SOPs and managed batch records, as well as created training manuals for instruments. Oversaw inventory management of production supplies. Conducted extraction and… Show more Managed a team of 9 people in hemp extraction production, improving team production levels through training in assembly skills. Built instruments and collaborated with scientists to determine instrument settings. Operated in cGMP and SQF environments and contributed to obtaining cGMP certification. Developed SOPs and managed batch records, as well as created training manuals for instruments. Oversaw inventory management of production supplies. Conducted extraction and purification of major and minor cannabinoids, including CBD, CBG, CBC, and CBN through various techniques such as extraction, decarboxylation, distillation, crystallization, chromatography, formulation, and packaging. Designed and implemented production schedules. Show less

    • United States
    • Retail
    • 700 & Above Employee
    • Sales Lead
      • Jan 2014 - Jul 2018

      Greater Denver Area Provided exceptional customer service to members and guests both on the telephone and in person, resulting in high customer satisfaction ratings. Led a team of 25 to 30 to ensure foundational customer service was consistently provided across all departments. Trained team members on effective sales techniques and customer service practices, resulting in increased sales and positive customer feedback. Worked closely with customers to understand their needs and preferences, and… Show more Provided exceptional customer service to members and guests both on the telephone and in person, resulting in high customer satisfaction ratings. Led a team of 25 to 30 to ensure foundational customer service was consistently provided across all departments. Trained team members on effective sales techniques and customer service practices, resulting in increased sales and positive customer feedback. Worked closely with customers to understand their needs and preferences, and recommended appropriate products and services to meet their needs. Consistently met or exceeded sales goals by promoting and selling memberships and other products. Acted as a subject matter expert in Camping, Climbing, Snow Sports, Cycling, and Customer Service, providing guidance and support to both customers and team members. Implemented effective merchandising strategies to ensure product availability and visibility, resulting in increased sales and customer satisfaction. Resolved customer complaints and issues promptly and effectively, ensuring customer retention and loyalty. Collaborated with cross-functional teams to identify and implement process improvements, resulting in increased efficiency and productivity. Assisted in the hiring and training of new team members, ensuring they were equipped with the necessary knowledge and skills to provide excellent customer service. Show less

    • Sales Associate
      • Apr 2011 - Jan 2014

      durango, colorado Sold shoes to customers. Took stock inventory regularly. Received new freight and managed the stockroom. Closed and opened the store, including setting alarms and securing the premises. Completed business reports on sales and inventory. Took full responsibility for social media marketing of the store. Created and managed Facebook promotions to drive in-store traffic. Demonstrated exceptional customer service skills, resulting in a high rate of return… Show more Sold shoes to customers. Took stock inventory regularly. Received new freight and managed the stockroom. Closed and opened the store, including setting alarms and securing the premises. Completed business reports on sales and inventory. Took full responsibility for social media marketing of the store. Created and managed Facebook promotions to drive in-store traffic. Demonstrated exceptional customer service skills, resulting in a high rate of return customers. Maintained a clean and organized store, ensuring a pleasant shopping experience for customers. Trained new hires on store procedures and product knowledge. Contributed to the development of visual merchandising displays. Increased social media following and engagement through consistent and creative content creation. Show less

    • Marketing Intern
      • Aug 2012 - Dec 2012

      Cortez, CO Worked closely with the Cortez Retail Enhancement Association (CREA) to enhance the retail experience in Cortez, CO. Contributed to the goal of bringing more tourism to the town. Constructed marketing research surveys to gain insights from customers and visitors. Analyzed survey results to provide recommendations for improving the retail experience. Secret shopped at local businesses to evaluate their customer service and overall experience. Collaborated with the CREA team to… Show more Worked closely with the Cortez Retail Enhancement Association (CREA) to enhance the retail experience in Cortez, CO. Contributed to the goal of bringing more tourism to the town. Constructed marketing research surveys to gain insights from customers and visitors. Analyzed survey results to provide recommendations for improving the retail experience. Secret shopped at local businesses to evaluate their customer service and overall experience. Collaborated with the CREA team to develop strategies for promoting local businesses and attractions. Assisted with event planning and execution to drive foot traffic to the area. Updated and maintained social media accounts for CREA to increase engagement and awareness. Generated reports and presented findings to the CREA board and local stakeholders. Developed skills in marketing research, data analysis, and project management. Demonstrated ability to work collaboratively with a team to achieve common goals. Showed attention to detail and critical thinking skills through analyzing and interpreting survey data. Gained experience in evaluating customer service and providing actionable recommendations for improvement. Developed effective communication skills through presenting findings to stakeholders and maintaining social media accounts. Demonstrated flexibility and adaptability through assisting with event planning and execution in a fast-paced environment. Show less

    • United States
    • Higher Education
    • 500 - 600 Employee
    • Resident Assistant
      • Sep 2009 - May 2011

      Durango, Colorado Assisted first year residents in adjusting to campus life. Planned and coordinated educational and social activities on campus. Assisted with conduct issues. Facilitated group meetings to discuss topics such as time management, study skills, and conflict resolution. Responded to emergencies and provided on-call support during assigned shifts. Monitored resident behavior and identified potential safety concerns, addressing them with appropriate action. Collaborated with other… Show more Assisted first year residents in adjusting to campus life. Planned and coordinated educational and social activities on campus. Assisted with conduct issues. Facilitated group meetings to discuss topics such as time management, study skills, and conflict resolution. Responded to emergencies and provided on-call support during assigned shifts. Monitored resident behavior and identified potential safety concerns, addressing them with appropriate action. Collaborated with other Resident Assistants and Residence Life staff to plan and execute large-scale events, such as homecoming and holiday celebrations. Maintained accurate records of resident behavior and incidents, utilizing computer programs and other tracking tools. Created and distributed newsletters and informational materials to keep residents informed about important dates, policies, and resources. Built relationships with residents and created a supportive and inclusive living environment. Conducted regular room and building inspections to ensure cleanliness, safety, and adherence to policy. Participated in ongoing training and professional development opportunities, such as diversity and inclusion workshops and conflict resolution seminars. Served as a role model and mentor for residents, providing guidance and support throughout their college experience. Show less

Education

  • Fort Lewis College
    Bachelor's degree, Marketing
    2009 - 2013
  • University of Colorado at Denver
    Animation, Interactive Technology, Video Graphics and Special Effects

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