Experience

Northeastern Eye Institute

• United States
• Medical Practices
• 1 - 100 Employee

• Information Technology Specialist

  • Oct 2018 - Present

  • Provided hardware and software support for end users across multiple locations. • Implemented, configured, and managed a locally hosted inventory tracking system (Snipe IT). • Implemented and managed network imaging software (Windows Deployment Services). • Implemented network monitoring tools to ensure consistent uptime across all locations. • Managed the organization's group policy. • Followed current security trends to ensure computers received vital security updates. • Maintained vendor relations for product ordering and outside services. • Implement telemedicine to better assist patients. Show less



Cognizant

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Enterprise Service Specialist

  • Aug 2017 - Oct 2018

  • Provided first and second level technical support for TMG employees and clients. • Provided access to Windows components, internal programs and databases. • Used ServiceNow to delegate tickets and provide updates to users. • Provided access to employees and clients. • Helped create training and access list for new helpdesk employees. • Provided first and second level technical support for TMG employees and clients. • Provided access to Windows components, internal programs and databases. • Used ServiceNow to delegate tickets and provide updates to users. • Provided access to employees and clients. • Helped create training and access list for new helpdesk employees.



TMG Health

• Hospitals and Health Care
• 300 - 400 Employee

• Enterprise Service Specialist

  • Jun 2017 - Aug 2017

  • Provided first and second level technical support for TMG employees and clients. • Provided access to Windows components, internal programs and databases. • Used ServiceNow to delegate tickets and provide updates to users. • Provided first and second level technical support for TMG employees and clients. • Provided access to Windows components, internal programs and databases. • Used ServiceNow to delegate tickets and provide updates to users.



CSMI LLC

• United States
• Business Consulting and Services
• 1 - 100 Employee

• IT Specialist

  • Jun 2015 - May 2017

  • Managed technology for a school with 900 students including Chromebooks, IPads, and Windows computers. • Created and managed users in active directory, implemented group policies, installed network printers, and managed network drives. • Monitored and maintained the network through meraki management and sonicwall. • Oversaw and coordinated technology for New Jersey state testing (PARCC). • Provided training on software and equipment to teachers. • Assisted in the installation of network infrastructure for additions to the school. Show less