Zacharie (Zac) Cole
Project Manager at Experieco- Claim this Profile
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Bio
Credentials
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Delivery Specialist
OutSystemsJun, 2023- Oct, 2024 -
MSP® Certifications
PeopleCertJul, 2022- Oct, 2024 -
ICAgile Project and Delivery Management (ICP-APM)
ICAgileAug, 2020- Oct, 2024 -
Project Management Professional (PMP)®
Project Management InstituteJul, 2021- Oct, 2024 -
Certified Associate in Project Management (CAPM)
Project Management InstituteJan, 2021- Oct, 2024 -
PRINCE2 Agile® Foundation & Practitioner
AXELOS Global Best PracticeSep, 2020- Oct, 2024 -
PRINCE2® 2017 Foundation & Practitioner
AXELOS Global Best PracticeAug, 2020- Oct, 2024
Experience
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Experieco
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New Zealand
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IT Services and IT Consulting
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1 - 100 Employee
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Project Manager
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Dec 2021 - Present
Managing a wide range of Agile, Hybrid and Waterfall projects/ programmes surrounding: • Software • Mobile and Web applications • Risk management • Business Change The projects/ programmes I have managed at Experieco have required a high level of contact and communication with external vendors and development teams in complex environments while keeping focus on the budget, timeline, and scope to ensure all parties are staying on track. Managing business change internally and externally to ensure the correct measures are being taken with resourcing, team growth and application introduction to enhance profitability and time management have all been part of my senior role at Experieco. Enabling the PMO and advising on ways of working to create a uniform structure with tools and techniques has been of significance within my role. Show less
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NZDA
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New Zealand
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Civic and Social Organizations
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Course Manager
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Nov 2022 - Present
Leading a team of 5 trainers to successfully deliver training content about wildlife, conservation and pest control to the public and course attendees. This role includes managing course costs, acquiring sponsorships, creating content and presenting to a wide range of course attendees. Leading a team of 5 trainers to successfully deliver training content about wildlife, conservation and pest control to the public and course attendees. This role includes managing course costs, acquiring sponsorships, creating content and presenting to a wide range of course attendees.
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Aon
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Albania
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Electric Power Generation
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1 - 100 Employee
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Project Manager
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Feb 2021 - Dec 2021
Manage governance and reporting on a wide range of Agile and hybrid projects. Adhere to government requirements, provide reporting, handle budgets, liaise with stakeholders, and lead development of applications and databases. Lead stand-up teams of 3–10 members with a range of skill levels in legislative/compliance, database, digital, application, and external projects. Other duties and responsibilities include: • Maintaining productive communication in global teams despite time differences by using clear reporting tools and governance guides. • Complying with international government regulations for sensitive data and divestitures. • Managing documentation and governance. • Provide insight and direction for PMO enhancements Key Achievements: • Saved over $50K per year on software licences by noticing that many users only used a piece of software a few times a year and suggesting concurrent licencing. • Promoted diverse perspectives and cultures by participating in the Women in Technology group and contributing to workshops on how to improve diversity overall. • Led a complex, multinational two-part installation of applications, databases, and servers. Show less
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Trustpower
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New Zealand
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Utilities
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200 - 300 Employee
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Project Manager/ Scrum Master
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Jun 2019 - Feb 2021
Managed several projects using Agile methodology, including a laptop refresh, mobile replacement project, and more. Served as Scrum Master for the Amazon Connect rollout, ensuring the schedule was followed. Conducted retrospectives, reviews, sprint planning, and refinement sessions. Established engagement and increased work satisfaction by incorporating common interests into meetings to create an environment of community and overcome previous conflict and exclusion. Led vendors and budgets while managing a team of 6. Other duties and responsibilities included:• Adapting meetings to different individuals and groups, from executives to IT teams.• Liaising with stakeholders throughout the Agile process.Key Achievements:• Oversaw the implementation of the Amazon Connect platform, which improved turnaround times and increased customer satisfaction, which had been decreasing due to outdated technology. Show less
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Service Desk Analyst/ Project Coordinator
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Feb 2018 - Feb 2021
Managed testing and business requirements of a project to replace communication platforms. Liaised with customers while implementing a cloud-based document management system, ensuring their needs were met and the project succeeded by overseeing documentation and handover to the service desk. Handled budget and time restraints for the rollout of new laptops to remote sites.Key Achievements:• Improved quality, reduced risk, and shortened turnaround times of the Service Desk by adding automation and self-help lines.• Worked closely with Zoom to implement new functionality to meet several new needs of our remote team during the COVID-19 pandemic.• Negotiated with vendors to access hardware and resources during COVID-19 despite high demand and contact restrictions.• Ensured iterations were followed while replacing 80+ mobiles for onsite and remote staff. Show less
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Customer Experience Advocate
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Apr 2016 - Feb 2018
This role entailed working within a call centre to assist with customer queries and technical problems ranging from phone/internet faults to billing. As I progressed in the role, I was included in the training team which resulted in creating training content and training new and existing agents in the call centre.
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Education
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2023 - 2023
The University of Auckland
Finance for Managers, Accounting and Business/Management -
2016 - 2019
Toi Ohomai Institute of Technology
Bachelor's degree, Information Technology
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