Service Manager

• Nov 2022 - Present

Systems Administrator

• Oct 2020 - Nov 2022

Help Desk Technician

• Feb 2019 - Oct 2020

Under direct supervision, provides technical advice, guidance and formal or informal training to customers using hardware and software programs.•While building a general understanding of services provided and departmental functions, helps colleagues troubleshoot and restore service or gather and document information for next level support.•Helps perform root cause analysis and develop checklists for typical problems.•Assists in recommending procedures and controls for problem prevention.•Contributes to maintenance of knowledge database and call tracking database to enhance quality of problem resolution. Request procedures (or changes to procedures) for problem prevention and control.•Work in a team setting, sharing information and assisting others with calls. Show less

Material Coordinator

• Jun 2016 - Feb 2019

As a material coordinator my duties are centered around team development, communication, and incorporating innovative ideas to strive for excellence in customer service. Responsibilities:• Processing and maintaining on-site storeroom inventory of over 3000 different items with Lawson and Microsoft Access• Generating monthly usage reports using Microsoft Access and Excel and using this data to better supply our storeroom and unit supply carts to suit customer needs• Troubleshooting customer inquiries regarding products and deliveries, and ensuring all questions and complaints are handled promptly • Working on interdepartmental collaborative process improvement projects and initiatives • Acting as team lead/charge utilizing effective communication in coordinating team efforts in various areas of supply chain including unit stock cart supply delivery, receiving, and the emergency dispatch desk to ensure all goals are met• Using 6s methods to develop ideas for process improvement Show less

Materials Handler

• Nov 2012 - Jun 2016

As a material handler I worked in a team focused environment centered around process improvement and customer service.Responsibilities:• Inventorying hospital for necessary supplies• Using Lawson and Microsoft office programs• Handling customer phone calls regarding products• Resolving customer complaints• Crediting and charging items to cost centers