Experience

SubItUp

• Software Development
• 1 - 100 Employee

• Senior Product Specialist

  • Jun 2020 - Present

  The Senior Product Specialist role supports both the day-to-day operations and growth of the business. This senior level role includes the engagement during the sales process, on-boarding and training of a new client, and ongoing support as needed. Engage with new sales leads to understand their specific needs and if SubItUp is the right fit for their needs. Client Messaging – own creation (including external writers) to create messages and track effectiveness in order to support… Show more The Senior Product Specialist role supports both the day-to-day operations and growth of the business. This senior level role includes the engagement during the sales process, on-boarding and training of a new client, and ongoing support as needed. Engage with new sales leads to understand their specific needs and if SubItUp is the right fit for their needs. Client Messaging – own creation (including external writers) to create messages and track effectiveness in order to support overall communication strategy. Partner with the technical team on any engineering needs or requests (such as custom reporting, API’s, functionality, etc.) Oversee the full training process and follow up with the customer to understand their level of product knowledge – provide further assistance if needed. Resolve product or service problems by clarifying the customer's issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Provide a clear voice to the customer base through details including data and specific conversations. Responsible for team members focused on on-boarding, training, customer service, support and retention. Support team members by coaching, training, growing, providing consistent communication to ensure a positive, efficient work environment.

• Product Specialist

  • Jun 2019 - Jun 2020

  Business Development/Sales/Account Management Engage in detailed scheduling assessments to thoroughly understand the customer’s current process, their major challenges, what they are looking for and if the platform is the right fit for their needs. Educate the customer on our standard pricing, what is included, and what is not included (such as customization for additional fees). Lead product demonstrations and translates features into compelling customer benefits. Ensure the… Show more Business Development/Sales/Account Management Engage in detailed scheduling assessments to thoroughly understand the customer’s current process, their major challenges, what they are looking for and if the platform is the right fit for their needs. Educate the customer on our standard pricing, what is included, and what is not included (such as customization for additional fees). Lead product demonstrations and translates features into compelling customer benefits. Ensure the right people at the client are involved in the selection and future implementation of the product. If there are concerns about the capabilities of the customer, engage with leadership to make a decision on a need to escalate or cease the engagement. Recommend potential up-sell and/or organic growth opportunities with existing customers to Sales team. Customer Success & Product Management Deliver standardized and custom on-boarding and training to all end user types. Provide continual evaluation of methods to improve on-boarding, training and implementation operations. Contribute to the development of and management of digital content for educational purposes. Work with leadership to collect customer feedback and analyze needs to propose product enhancements, modifications and recommend new product features. Conduct software testing to identify errors, gaps or missing requirements prior to deployment. Assist with customer support team as needed with tickets to resolve customer issues/questions. Assess, keep track, and report any recurring customer and/or system issues to management team.



Bluegreen Vacations

• United States
• Hospitality
• 700 & Above Employee

• Activities Supervisor at The Fountains Resort

  • Jul 2018 - Jun 2019

  Orlando, Florida Area - Responsible for maintaining a high-level Activities program, providing resort guests with immersive experiences during their stay. - Lead and manage a team of 18 full time staff members and ensure compliance by employees of all policies and procedures. Train all employees in an effective way in which they will retain all important information. - Work within an established budget to maximize guest experience. - Serve on the resort leadership team and be present during any resort… Show more - Responsible for maintaining a high-level Activities program, providing resort guests with immersive experiences during their stay. - Lead and manage a team of 18 full time staff members and ensure compliance by employees of all policies and procedures. Train all employees in an effective way in which they will retain all important information. - Work within an established budget to maximize guest experience. - Serve on the resort leadership team and be present during any resort emergencies. - Liaison between outside vendors and the resort, developing partnerships that result in benefits for both parties. - Utilize a customer service approach to talk with guests that experience issues with any part of their stay at the resort. - Responsible for upkeep and safety standards of all three pool areas. Show less



University of New Hampshire

• United States
• Higher Education
• 700 & Above Employee

• Intramural Sports and Special Events Coordinator

  • Jun 2014 - May 2018

  Durham, NH - Utilize a student development approach to recruit, hire, train, supervise, and evaluate a staff of over 100 officials, 20 supervisors and 3 program assistants. - Oversee the implementation of the program assistant position, including the development of a new training program to prepare them for increased duties within the department. - Oversee the implementation of tablet technology in the Intramural Sports department, including developing tablet protection and risk management policies… Show more - Utilize a student development approach to recruit, hire, train, supervise, and evaluate a staff of over 100 officials, 20 supervisors and 3 program assistants. - Oversee the implementation of the program assistant position, including the development of a new training program to prepare them for increased duties within the department. - Oversee the implementation of tablet technology in the Intramural Sports department, including developing tablet protection and risk management policies as well as staff training. - Oversee the implementation of IM Leagues and develop clear policies for use for student staff and intramural participants. - Lead and coordinate up to 4 special events per year, including UNH Campus Recreation Fall Fest, the Homecoming 5K Road Race, and a fall and spring Student Stress Relief event. - Maximize use of available budget, facility space and time. - Lead various projects regarding the UNH Hamel Recreation Center Expansion, with a soft opening in August 2016 and a grand opening in January 2017. - Lead various committees within Campus Recreation including the facility access software committee, student wage increase committee, and the 2018 Region I Conference Host Committee. Show less



The University of Alabama

• Higher Education
• 700 & Above Employee

• Graduate Assistant, Intramural Sports and Sport Clubs

  • Jul 2012 - May 2014

  - Directly supervise 4 intramural program assistants daily. Assist in hiring, scheduling, and training the program assistants. - Supervise a staff of 11 sport club supervisors, 30 intramural event assistants and 15 intramural supervisors, and responsible for hiring, scheduling, evaluating, training and disciplining the staffs. - Oversee official’s training for all sports, and coordinate personnel to assist in the trainings. - Integrate all staff with IM Leagues and ensure they can… Show more - Directly supervise 4 intramural program assistants daily. Assist in hiring, scheduling, and training the program assistants. - Supervise a staff of 11 sport club supervisors, 30 intramural event assistants and 15 intramural supervisors, and responsible for hiring, scheduling, evaluating, training and disciplining the staffs. - Oversee official’s training for all sports, and coordinate personnel to assist in the trainings. - Integrate all staff with IM Leagues and ensure they can use it effectively and efficiently. - Liaison between the sport club officers and the coordinator of sport clubs, assisting officers with fundraising, purchasing equipment, promoting, and event preparation. - Lead monthly Sport Club Officer trainings, with varying topics including sexual harassment prevention, overview of handbook, and hazing prevention. - Oversee Sport Club Council, which includes 9 members from different Sport Clubs, in their charge to recommend improvements for the program, and make decisions on key policy and financial debates. - Lead stations and create presentations at trainings for intramural supervisors, sport club supervisors, sport club officers and intramural officials. - Evaluate officials for all sports on a nightly basis, providing constructive criticism and positive feedback. Show less



University of Florida

• United States
• Higher Education
• 700 & Above Employee

• Competitive Sports Program Assistant

  • Jan 2012 - May 2012

  - Recruit, hire, train, schedule and evaluate 65 student-officials as the supervisor of officials for 5-on-5 basketball. - Set-up and maintain Sand Volleyball league, while also corresponding with captains, participants and spectators of the sport as League Coordinator. - Market the Sand Volleyball league through social media, the Intramural webpage and staffing high concentration areas with student supervisors. - Liaison to two sport clubs, helping them reach their goals and ensure… Show more - Recruit, hire, train, schedule and evaluate 65 student-officials as the supervisor of officials for 5-on-5 basketball. - Set-up and maintain Sand Volleyball league, while also corresponding with captains, participants and spectators of the sport as League Coordinator. - Market the Sand Volleyball league through social media, the Intramural webpage and staffing high concentration areas with student supervisors. - Liaison to two sport clubs, helping them reach their goals and ensure they complete their required activities - Nightly visitation and supervision of assigned sports. - Update scores, standings, brackets, participation statistics and tracking information statistics daily - Coordinate the Two-person Golf Scramble, including planning, marketing, and tournament facilitation. Show less