Experience

Boardable

• United States
• Software Development
• 1 - 100 Employee

• Senior Customer Success Manager

  • Aug 2022 - Present

  • Manages a portfolio of 500+ customers and over $1.7 million in ARR.• Builds strong relationships with clients by navigating them through entire customer lifecycle including onboarding & implementation, product training, quarterly business reviews, and annual renewal process.• Maintains a revenue base by managing account retention, renewal, and driving upgrades for a portfolio of Professional tier customers. • Identifies key and strategic accounts for further growth and expansion opportunities.• Lead internal Customer Success projects aimed at scaling team operations in accordance with company growth.• Works collaboratively and creatively with other internal departments to improve cross-collaboration among teams.