Experience

Language Solutions International

• United Kingdom
• Education Management
• 1 - 100 Employee

• EFL teacher Spain

  • Apr 2015 - Present

  I am an EFL teacher who lives and works in one of the most beautiful cities in Spain. Everything in Asturias has been a learning experience. I have met many wonderful people. I teach young learners, teenagers, adults, FCE, CAE and Business English. Telephonic classes, Skype classes, face-to-face classes (groups and individuals), I do them all. Being a teacher means being a student, you never stop learning. I am an EFL teacher who lives and works in one of the most beautiful cities in Spain. Everything in Asturias has been a learning experience. I have met many wonderful people. I teach young learners, teenagers, adults, FCE, CAE and Business English. Telephonic classes, Skype classes, face-to-face classes (groups and individuals), I do them all. Being a teacher means being a student, you never stop learning.



Discovery Limited

• South Africa
• Financial Services
• 700 & Above Employee

• CHO Service Consultant

  • Dec 2011 - Aug 2014

  Discovery Health Medical Aid Scheme. • Promoted from Customer Service Consultant to CHO Service Consultation in March 2013 • Assist members, brokers and medical practitioners with chronic, HIV and oncology medication, benefits and approvals. • Assist with various claims queries, reprocessing of claims, requesting amended claims. • Confirm benefits, authorisations and claims escalations via email, telephone and systems to case managers, team leaders, medical review teams and medical panels. • Educate and advise on application forms, procedures, processes and clinical entry criteria related to chronic, HIV, oncology and prescribed minimum benefits, as per government and scheme regulations. • Offered bilingual support in English and Afrikaans. Show less



DigiOutsource

• South Africa
• Entertainment Providers
• 700 & Above Employee

• Poker Host

  • Sep 2009 - Oct 2011

  Forward Slash is a contact centre providing support to a number of online casinos which are part of the Carmen Media Group. We provide support to overseas customers on a 24/7 basis. My current role is that of a customer service host in the poker division, called Cool Hand Poker. I made this change for personal reasons. I was retrenched in 2011 due to business restructuring and closing markets. • Managed skill level assignment for 3 media: email, voice and chat • Ensured all daily operational requirements were met • Provided product support for customer and servicing the Cool Hand Poker site • Liaised with our payment centre and technical department regarding internal and external incidents • Responsible for managing ad hoc team projects • Assisting foreign language colleagues with English grammar, vocabulary, writing of promotions and vice versa for foreign language assistance Show less



bwin

• Austria
• Gambling Facilities and Casinos
• 300 - 400 Employee

• Acting Team Leader

  • Oct 2005 - Feb 2009

  Due to my strong communication skills and product knowledge I was asked to step in as team leader on a number of occasions when restructuring was required. I was asked to manage teams and new staff across the contact centre. My role changed from Senior Agent to that of Team Leader before project was terminated. • Managed skill level assignment for 5 media: email, voice, chat, lobby and forums • Ensured all daily operational requirements were met • Provided product support for Customer Loyalty Agents servicing the Bwin network of sites • Liaised with our 2nd Line clients (Stockholm and Vienna) regarding internal and external incidents • Responsible for managing ad hoc team projects • Coached and mentored current and new staff Show less