Experience

Appcast, Inc

• United States
• Software Development
• 300 - 400 Employee

• Premium Account Manager

  • Nov 2021 - Present



Affinitiv Advertising

• United States
• Advertising Services
• 1 - 100 Employee

• Account Coordinator

  • Aug 2020 - Feb 2021



Affinitiv

• United States
• Software Development
• 200 - 300 Employee

• Account Manager

  • Aug 2017 - Aug 2020

  ⋅ Manage 100+ premier brand marketing accounts such as BMW, Rolls-Royce, Porsche and Maserati. ⋅ Maintain defined OEM brand marketing along with the creation of local niche advertising. ⋅ Oversee target specific marketing on various digital platforms with a programmatic delivery. ⋅ Administer scheduled campaigns with an omni-channel approach for maximum return on investment. ⋅ Improve client satisfaction with on-going conversations, clarifying reporting and suggestive selling… Show more ⋅ Manage 100+ premier brand marketing accounts such as BMW, Rolls-Royce, Porsche and Maserati. ⋅ Maintain defined OEM brand marketing along with the creation of local niche advertising. ⋅ Oversee target specific marketing on various digital platforms with a programmatic delivery. ⋅ Administer scheduled campaigns with an omni-channel approach for maximum return on investment. ⋅ Improve client satisfaction with on-going conversations, clarifying reporting and suggestive selling. ⋅ Provide white glove service for all account concerns and liaison with various teams across the company. Show less ⋅ Manage 100+ premier brand marketing accounts such as BMW, Rolls-Royce, Porsche and Maserati. ⋅ Maintain defined OEM brand marketing along with the creation of local niche advertising. ⋅ Oversee target specific marketing on various digital platforms with a programmatic delivery. ⋅ Administer scheduled campaigns with an omni-channel approach for maximum return on investment. ⋅ Improve client satisfaction with on-going conversations, clarifying reporting and suggestive selling… Show more ⋅ Manage 100+ premier brand marketing accounts such as BMW, Rolls-Royce, Porsche and Maserati. ⋅ Maintain defined OEM brand marketing along with the creation of local niche advertising. ⋅ Oversee target specific marketing on various digital platforms with a programmatic delivery. ⋅ Administer scheduled campaigns with an omni-channel approach for maximum return on investment. ⋅ Improve client satisfaction with on-going conversations, clarifying reporting and suggestive selling. ⋅ Provide white glove service for all account concerns and liaison with various teams across the company. Show less



Freelance Video Professional

• Media Production
• 700 & Above Employee

• Camera Operator

  • Aug 2014 - Aug 2019

  ⋅ Operated various cameras from multiple angles for Loyola University live broadcasts on networks represented by ESPN, Comcast, and CBS. ⋅ Set up and broke down camera and sound gear and supplies for a range of athletic productions. ⋅ Operated various cameras from multiple angles for Loyola University live broadcasts on networks represented by ESPN, Comcast, and CBS. ⋅ Set up and broke down camera and sound gear and supplies for a range of athletic productions.



Grubhub

• Technology, Information and Internet
• 700 & Above Employee

• Account Manager

  • Sep 2014 - Aug 2017

  Fulfilled restaurant and delivery service partner requests efficiently and politely via phone, email, or face to face. Ensured the highest standard of quality control of client service and, as appropriate, develops best practice protocols for colleagues to facilitate quality control and maintain consistency. Utilized multiple computer systems to handle various requests. Collaborated with teams to resolve any complaints with catering orders, delivery services, and high valued… Show more Fulfilled restaurant and delivery service partner requests efficiently and politely via phone, email, or face to face. Ensured the highest standard of quality control of client service and, as appropriate, develops best practice protocols for colleagues to facilitate quality control and maintain consistency. Utilized multiple computer systems to handle various requests. Collaborated with teams to resolve any complaints with catering orders, delivery services, and high valued partners. Assisted senior and cross-functional partners to support and maintain client relationships and build trust. Ran and monitored reports to collect data;notifies superior of trends. Provideed standard and customized reports to clients at specified intervals Show less Fulfilled restaurant and delivery service partner requests efficiently and politely via phone, email, or face to face. Ensured the highest standard of quality control of client service and, as appropriate, develops best practice protocols for colleagues to facilitate quality control and maintain consistency. Utilized multiple computer systems to handle various requests. Collaborated with teams to resolve any complaints with catering orders, delivery services, and high valued… Show more Fulfilled restaurant and delivery service partner requests efficiently and politely via phone, email, or face to face. Ensured the highest standard of quality control of client service and, as appropriate, develops best practice protocols for colleagues to facilitate quality control and maintain consistency. Utilized multiple computer systems to handle various requests. Collaborated with teams to resolve any complaints with catering orders, delivery services, and high valued partners. Assisted senior and cross-functional partners to support and maintain client relationships and build trust. Ran and monitored reports to collect data;notifies superior of trends. Provideed standard and customized reports to clients at specified intervals Show less



Grubhub

• Technology, Information and Internet
• 700 & Above Employee

• Customer Care Specialist

  • Mar 2014 - May 2014

  Handle phone correspondence from both restaurants and diners (inbound and outbound) Chat with diners Contact restaurants for a variety of diner related information Respond to emails Partner with customer care and other teams in an effort to resolve all diner and restaurant questions Edit restaurant account information Work with the leadership team to achieve specific call center goals in our pursuit to provide world class customer care Handle phone correspondence from both restaurants and diners (inbound and outbound) Chat with diners Contact restaurants for a variety of diner related information Respond to emails Partner with customer care and other teams in an effort to resolve all diner and restaurant questions Edit restaurant account information Work with the leadership team to achieve specific call center goals in our pursuit to provide world class customer care



Regal

• United States
• Entertainment Providers
• 700 & Above Employee

• Associate Manager

  • Mar 2009 - Oct 2011

  Responsible for operation and supervision of twenty screen and IMAX theaters. Supervised 60+ employees. Operated projection equipment. Counted, deposited and reconciled cash and credit payments. Maintained inventory control. Per- formed non-management duties as needed including work in the Box Office, Concession Stand and Usher. Responsible for operation and supervision of twenty screen and IMAX theaters. Supervised 60+ employees. Operated projection equipment. Counted, deposited and reconciled cash and credit payments. Maintained inventory control. Per- formed non-management duties as needed including work in the Box Office, Concession Stand and Usher.