Epic Ambulatory Analyst

• Sep 2017 - Present

Clinical Application Specialist

• Dec 2016 - Sep 2017

Serve as tier three clinical applications support for incidents involving order and documentation elements of Cerner Millennium. Provide ongoing support including resolution of system issues, root cause analysis of problems, planning, and testing of system upgrades, and development of enhancements to meet the changing business needs of our clients and healthcare environment. Perform assessment of clinical workflow processes, identifying gaps, identify needed process changes, and developing… Show more Serve as tier three clinical applications support for incidents involving order and documentation elements of Cerner Millennium. Provide ongoing support including resolution of system issues, root cause analysis of problems, planning, and testing of system upgrades, and development of enhancements to meet the changing business needs of our clients and healthcare environment. Perform assessment of clinical workflow processes, identifying gaps, identify needed process changes, and developing future workflows related to the implementation of new solutions and functionality. Tasked with building and maintaining Cerner Millenium PowerOrders, PowerPlans, Documentation Management, and IView. Coordinate with Clinical Informatics Coordinators to deliver customer requests for unique customizations to EMR workflows.

Management Associate II

• Jul 2015 - Dec 2016

Responsible for collaborating within cross-functional implementation team to execute the implementation process involving site assessments, workflow analysis, staffing analysis, application and interface/data exchange testing, go-live preparations, and support, and problem resolution activities according to established goals and standards. Provided training to practice staff and teammates in both individual and group settings while employing a variety of teaching strategies in order to maximize… Show more Responsible for collaborating within cross-functional implementation team to execute the implementation process involving site assessments, workflow analysis, staffing analysis, application and interface/data exchange testing, go-live preparations, and support, and problem resolution activities according to established goals and standards. Provided training to practice staff and teammates in both individual and group settings while employing a variety of teaching strategies in order to maximize effectiveness. Maintained extensive knowledge of implementation plans and team schedules, proactively anticipating issues and collaborating with teammates to propose refined plans and schedules to leadership to leadership. Collaborated with various departments within the Med Group and other CHS departments that are affected by implementations. Actively partnered with internal customers (practice managers, practice providers and implementation team leadership) to address and resolve implementation issues and maintain positive working relationships to ensure the best possible experience for patients. Produced various tracking and trending reports and provides applicable feedback to leadership customers.

Patient Account Representative

• Dec 2012 - Jul 2015

Help to coordinate daily office operations, maintain schedules, and support healthcare professionals. Train new staff members in the areas of registration, managed care coordination, and billing/coding. Communicate effectively with a wide array of patients and ensure the accuracy of all medical records. Responsible for charge entry, data verification, cash posting, and batch reconciliation (STAR & IDX). Maintain a thorough knowledge and understanding of coding (CPT, HCPCS, ICD-9, and… Show more Help to coordinate daily office operations, maintain schedules, and support healthcare professionals. Train new staff members in the areas of registration, managed care coordination, and billing/coding. Communicate effectively with a wide array of patients and ensure the accuracy of all medical records. Responsible for charge entry, data verification, cash posting, and batch reconciliation (STAR & IDX). Maintain a thorough knowledge and understanding of coding (CPT, HCPCS, ICD-9, and modifiers). Process complex insurance reports and address various CBO, Staffware, and Claims Edit inquiries. Work collaboratively with clinicians and support staff to meet organizational goals and objectives.

Administrative Intern

• May 2010 - Jul 2010

Interacted extensively with the Chief Ancillary Officer to complete project and accomplish goals. Developed an outpatient-forecasting model to analyze market share with the Cleveland County area. Collaborated with other departments to gather and assess data from the 100-day volume campaign. Utilized leaderships skills and updated and revised Hospital Command Systems training modules. Interacted extensively with the Chief Ancillary Officer to complete project and accomplish goals. Developed an outpatient-forecasting model to analyze market share with the Cleveland County area. Collaborated with other departments to gather and assess data from the 100-day volume campaign. Utilized leaderships skills and updated and revised Hospital Command Systems training modules.