Salesforce Administrator / Customer Success Analyst

• Jul 2023 - Present

Forklift Operator

• Jul 2022 - Jul 2023

•Responsible for adhering to safety protocols while maintaining a fast work pace. •Worked with a small team in consistent communication with supervisor to improve efficiency of shipment process •Kept end consumer in mind by getting freight shipped in a timely fashion while avoiding damage to individual products. •Reported any damage of freight or company equipment immediately upon recognition to management. •Responsible for adhering to safety protocols while maintaining a fast work pace. •Worked with a small team in consistent communication with supervisor to improve efficiency of shipment process •Kept end consumer in mind by getting freight shipped in a timely fashion while avoiding damage to individual products. •Reported any damage of freight or company equipment immediately upon recognition to management.

Salesforce Certified Professional

• Feb 2022 - Jul 2023

-Member of a Salesforce Professional Career Development Program focusing on best practices for implementation, business requirement gathering and solution planning. - Led client sessions, gathering /prioritizing requirements (user stories) & creating solution documentation for delivery to stakeholders before implementation. - Configured data integration and automations including email templates, alerts, process builder & flows in order to properly solution for business needs. - End user training documentation and workshops to ensure understanding and user adoption of customizations. - Salesforce Security - ongoing maintenance and structuring of roles/profiles/permission sets/sharing Settings. - User Interface Customizations – build out of lightning layouts and page layouts to facilitate a streamlined user management / user experience. - Participating in live workshops exploring best practices around Salesforce.com and the broader Salesforce ecosystem as well as professional development topics for Salesforce Administrator / Business Analyst roles. Show less

Salesforce Administrator

• Mar 2022 - Aug 2022

•Led client sessions, gathered/prioritized requirements (user stories) & created solution documents. •Used Data Loader for insert, update, and bulk import or export of data from Salesforce Objects and to read, extract, and load data from CSV files. Cleansed duplicate data and defined duplicate block parameters to maintain data integrity •Implemented Automations including Flows, email templates, alerts & process builders to correctly solve business needs. •Observed weekly sprint review meeting and was fascinated by how the business end users celebrated changes reaching production. As a tech team it validated, we selected the right priorities from the backlog. •Collaborated with teams of 5-10 on multiple high-priority technical projects, articulating issues and soliciting feedback to ensure on-time completion of quality deliverables. •Configured Salesforce Security including roles, profiles, permission sets, and sharing settings for ongoing maintenance. •Created user interface customizations with Lightning layouts to streamline user management and user experience. Show less

Warehouse Production Associate

• Aug 2019 - May 2021

•Assist management team in streamlining and assembling inventory process to enhance operational efficiency, minimize errors and improve accuracy • Collaborated with a small team to manage shipments for the NCAA, USA Volleyball, AVCA, NFHS, NIRSA Foundation, Senoh Sports Equipment in addition to other private programs. • Oversaw inventory through incoming and outgoing shipments; placed new equipment orders to keep cost savings minimized and avoid risk across multiple SKUs • Demonstrated how the use of real-time consumer demand drives lead-time and increased profitability for the company Show less

Operations Team Member

• Jan 2019 - Mar 2020

•Performed in various roles to help produce a welcoming, safe, sanitary, and positive environment for our members •Engaged with both active and prospective members face-to-face and over the phone greeting them, answering questions, and alleviating concerns in a time efficient manner. •Assisted in event planning to maximize attendance, participation, and overall experience of our guests. •Drove sales of gym branded merchandise and tracked merchandise inventory. •Took measures to uphold sanitation and equipment standards with the goal of avoiding infection or injury to members. Show less

Parks and Recreation/Public Works Department Laborer

• Jun 2016 - Sep 2016

•Worked with a team to complete upkeep of 200 acres of public parks. •Assisted with projects approved by the township board to enhance the growth, vision and future of the township for its residents. •Periodically assigned jobs with the public works department to operate heavy equipment in a variety of capacities. •Completed tasks in a timely manner to assure residents had a functional and well maintained township while staying within budget. •Worked with a team to complete upkeep of 200 acres of public parks. •Assisted with projects approved by the township board to enhance the growth, vision and future of the township for its residents. •Periodically assigned jobs with the public works department to operate heavy equipment in a variety of capacities. •Completed tasks in a timely manner to assure residents had a functional and well maintained township while staying within budget.

Deli Associate

• Jan 2016 - Jun 2016

•Engaged with customers face-to-face in a welcoming manner to assist in preparing their orders. •Drove sales through word of mouth promotion of products. •Upheld high sanitation standards. •Followed a “First In First Out” inventory control method in addition to consistent quality control of individual products before handing them off to the customer. •Implemented varying display techniques to better advertise new and existing products with the focus of increasing sales. Show less