COO & Co-Founder

• Oct 2017 - Present

General Manager

• Feb 2017 - Present

COO

• Oct 2014 - Oct 2017

Interim COO & Internal Operations Consultant

• Mar 2016 - Jul 2016

● Oversaw all aspects of a 3 million dollar franchise while working closely with the owner to ensure smooth and profitable operation ● Worked extensively between four franchise locations to rework customer service strategies from the ground up with heavy emphasis on customer engagement and interaction ● Designed, wrote, and implemented groundbreaking and demonstrably successful customer service program tailored specifically to food service environments ● Oversaw all aspects of a 3 million dollar franchise while working closely with the owner to ensure smooth and profitable operation ● Worked extensively between four franchise locations to rework customer service strategies from the ground up with heavy emphasis on customer engagement and interaction ● Designed, wrote, and implemented groundbreaking and demonstrably successful customer service program tailored specifically to food service environments

Independent Consultant

• Feb 2014 - Jul 2014

● Provide a personalized 1:1 buying experience of custom menswear ● Responsible for perpetually seeking out new clients, building a loyal sales base and leveraging established connections to foster future growth ● Manage all aspects of client accounts including scheduling appointments, inputting orders, tracking sales history and maintaining overall quality assurance ● Manage a team of consultants that is continually growing, helping them reach individual sales goals and coordinating efforts to meet team sales goals Show less

Mobile Sales Specialist

• Oct 2013 - Feb 2014

● Assisted customers in the selection of the right phones and mobile products to meet their lifestyle needs ● Managed local business accounts handling the mobile needs of their business while building rapport and nurturing healthy professional relationships ● Assisted customers in the selection of the right phones and mobile products to meet their lifestyle needs ● Managed local business accounts handling the mobile needs of their business while building rapport and nurturing healthy professional relationships

Mobile Sales Specialist

• Oct 2010 - Oct 2013

● In charge of the skill development of other sales associates through daily training on product knowledge, service knowledge and selling tactics ● Doubled the attach rate of service plans from 30% to 60% for every employee I trained ● Maintained synergy between multiple departments by coordinating sales strategies and goals with other leaders ● Assisted customers in the selection of the right mobile services, phones and mobile accessories to meet their lifestyle needs ● Responsible for troubleshooting technical issues to find solutions to complex customer problems Show less