Zach Kittelson

Account Manager at Kaleidoscope
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Contact Information
us****@****om
(386) 825-5501
Location
United States, US
Skills

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5.0

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Michele Rae

Zachary is an amazing creative man who builds relationships with ease. He will bring a fresh energetic perspective to your business. He is dedicated to his clients and work teams and brings his many gifts, talents and passion.

Lisa Hanasono

Zach has excellent analytical, critical thinking, and communication skills. I had the pleasure of teaching Zach about communication theories at Bowling Green State University last year. Whether he was conducting research for a class project, crafting a thoughtful essay, or participating in class discussions, Zach consistently stood out as top-notch student. Last spring, the Department of Communication at Bowling Green State University presented Zach with the RK Tucker Outstanding Communication Student Award. This honor is reserved for the best and brightest communication students at our university. Zach is also a member of a Lambda Pi Eta, which is a nationally recognized communication studies honors society. I enthusiastically recommend Zach Guagenti! He is an intelligent, skilled, and accomplished student with a bright future ahead.

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Credentials

  • Diversity, Inclusion, and Belonging
    LinkedIn
    Sep, 2021
    - Nov, 2024

Experience

  • Kaleidoscope
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Account Manager
      • Apr 2023 - Present

      • Manage a portfolio of 100 key client accounts, overseeing their needs and ensuring customer satisfaction.• Oversee contract negotiations and subscription renewals leading to a 94% client retention rate.• Increased account revenue through upselling and cross-selling products and services.• Partnered with the Manager of Implementation to identify and rebuild client journeys and processes.• Collaborate with internal teams to provide seamless service to exceed client expectations.• Conduct regular business reviews with clients to evaluate satisfaction, goals, and identify opportunities for improvement.• Serve as primary contact for clients, handline inquiries, resolve issues and provide proactive solutions. Show less

    • Customer Success Manager
      • Aug 2021 - Apr 2023

      • Managed a portfolio of 46 clients supporting over 600 award programs.• Grew my portfolio of business by 15% in a 12-month period, exceeding team goal. • Achieved 90% renewal retention of clients for 2022, surpassing the SaaS industry average.• Developed and oversaw the implementation and ongoing management of a Mentorship Program adopted by enterprise-level clients, resulting in over 100K in sales in less than 9 months.• Leverage Salesforce and Churn Zero to increase overall client satisfaction which resulted in an average client satisfaction score of 9 out of 10 for a portfolio of business.• Developed and implemented customized training for clients and team members. Show less

  • Winmark – the Resale Company
    • United States
    • Retail
    • 100 - 200 Employee
    • Field Operations Manager
      • Mar 2018 - Aug 2021

      Championed and oversaw the ongoing operational training and success efforts for 70 Plato’s Closet locations across North America. Served as primary point of contact while fostering and maintaining positive professional relationships and gain confidence and trust of franchisees throughout life of the business to help achieve professional goals. Consulted and prepare individual store owners/managers (franchisees), on business best practices and sustainability policies. •Generated 5% average increase in year-over-year sales for assigned region.•Drove average annual regional sales revenue to exceed $1M by prioritizing targeted segments, opportunities metrics, and relationship management.•Illustrated direct correlation between select store practices and increased net profit by creating a company-wide tool, resulting in Plato’s Closet highest brand sales year.•Streamlined store operations by developing and implementing direct and online training classes, materials and tools for Plato’s Closet, Style encore, and Once Upon a Child franchisees.•Created and delivered live and virtual presentations, webinars, and training courses to franchisees and company based on annual brand data analysis and trend research. Show less

    • New Store Development & Training Manager
      • Mar 2016 - Mar 2018

      I led and conducted the field training, delivered new operations support, and facilitated the new site launches for 50+ retail store locations across North America including Plato’s Closet, Style Encore, and Once Upon a Child. I consulted the store management on optimizing sales by leveraging the local/regional brand data to inform the inventory and purchasing operations. I designed the store SOP, training programs, and fostered strong, working relationships with the Winmark preferred vendors and franchise owners. •Led field trainings and delivered new operations support for 50 Plato’s Closet, Style Encore and Once Upon a Child locations across North America.•Analyzed and refined training programs and processes to meet business needs adopted by Training and Operation teams. •Increased average grand opening sales by 20% for Plato’s Closet stores by refining launch processes.•Facilitated successful trainings for new and existing franchisees during in-person trainings. Show less

  • Blanchard Valley Center
    • United States
    • Individual and Family Services
    • 1 - 100 Employee
    • Customized Support Professional
      • Oct 2014 - Jun 2016

      I engineered and implemented custom development activities (interactive art, language, memory exercises, etc.) and the corresponding SOP for 30 clients. I managed the departmental budget and supervised a staff team of 20+. I onboarded, trained, coached, and developed the junior team members on best support practices, communication, and documentation. I also led the planning and logistics efforts for company events (holidays, fundraisers, etc.) for up to 200 guests. I engineered and implemented custom development activities (interactive art, language, memory exercises, etc.) and the corresponding SOP for 30 clients. I managed the departmental budget and supervised a staff team of 20+. I onboarded, trained, coached, and developed the junior team members on best support practices, communication, and documentation. I also led the planning and logistics efforts for company events (holidays, fundraisers, etc.) for up to 200 guests.

Education

  • Bowling Green State University
    Bachelor of Arts (B.A.), Communication, General
    2011 - 2014

Community

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