Experience

Intrust IT

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• System Engineer

  • Mar 2023 - Present

  Cincinnati, Ohio, United States



Medix Dental IT

• United States
• Information Technology & Services
• 1 - 100 Employee

• Tier 3 Technical Support Specialist

  • Apr 2022 - Oct 2022

  Iowa, United States This role was the senior service desk technician. If tickets couldn't be resolved or needed significantly more time, the tickets came to me. If I was unable to fix an issue, it was my duty to reach out to vendors and work with them to troubleshoot and find a resolution to any problem. - O365 administration - Azure - Veeam recovery - Cisco switching and firewall - Server configuration and support - ConnectWise suite - Dental Hardware - Vendor support



Encore Technologies

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Independent Information Technology Consultant

  • Aug 2021 - May 2022

  Chillicothe, Ohio, United States This role was very focused on finding and upgrading all windows 7 devices in the quickest amount of time possible. Users either were upgraded to a VDI device or a Windows 10 device. - Field service technician - SCCM manager - System configuration - Asset management - VDI - Medical Hardware - SolarWinds - Switching - IP tracing



R+L Carriers

• United States
• Truck Transportation
• 700 & Above Employee

• Senior Field Service Technician

  • Aug 2019 - Aug 2021

  Wilmington ohio This role was an assignment group from the service desk where hands on specialty was needed. Being able to think off solutions to large scale issues next to users was critical. I also took most of the responsibilty handling Imaging, Active Directory and all Print server and printer management. - Printer lead - Print server manager - SCCM configurator - Active Directory administrator - Process analyst - Knowledge base administrator - System configurator - Hands… Show more This role was an assignment group from the service desk where hands on specialty was needed. Being able to think off solutions to large scale issues next to users was critical. I also took most of the responsibilty handling Imaging, Active Directory and all Print server and printer management. - Printer lead - Print server manager - SCCM configurator - Active Directory administrator - Process analyst - Knowledge base administrator - System configurator - Hands on support Show less



Pomeroy

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Technician

  • May 2017 - May 2018

  Hebron, Kentucky, United States This was my first ever job and it was a challenge. Within a year I went from just answering calls to leading the Email team, being a local resource to all team members and being trusted by the actual Field Service Technicians to handle all of the service desks hardware issues. - I was first stop for the technical needs for the Nestle corporation including all of its subsidiaries. - Second level of support for SAP Handheld devices - Email Team Lead - Asset manager for the… Show more This was my first ever job and it was a challenge. Within a year I went from just answering calls to leading the Email team, being a local resource to all team members and being trusted by the actual Field Service Technicians to handle all of the service desks hardware issues. - I was first stop for the technical needs for the Nestle corporation including all of its subsidiaries. - Second level of support for SAP Handheld devices - Email Team Lead - Asset manager for the service desk. - Configured all computers needed for service desk technicians via SCCM - Constantly held highest FCR and lowest call times Unfortunately left this job due to a major car accident that left me unable to work for an entire year. Show less