Experience

Platinum Realty

• United States
• Real Estate
• 700 & Above Employee

• REALTOR - The Scout Group

  • Feb 2021 - Present

  •Manage communication and resolve issues with buyers, sellers, and renters during the life cycle of their transaction – coordinating services and negotiating with 3rd parties such as title companies, home inspectors, and co-op agents. 2022: 10 properties with $1,850,250 sales. •Gather client requirements and needs by utilizing in person consultations and survey feedback. •Review and test 3rd party CRM and Lead companies – generating ROI and budget analysis for team review. •Design marketing campaigns both digitally and in print to further farm target neighborhoods to generate new buyer and seller leads; Manage social media accounts both individually and for the Scout Group team accounts. •Completed over 72 hours of licensing education requirements, both to obtain KS and MO license and for continuing education. Show less



American Public Works Association

• United States
• Public Safety
• 1 - 100 Employee

• IT Business Analyst

  • Feb 2019 - Jul 2021

  •Prepared detailed business requirements, testing documentation, and user guides for projects at all stages in the software development life cycle, utilizing a variety of requirements gathering elicitation techniques. These requirement documents balanced the need for both non-technical stakeholders and developers to have a clear view of the desired final product. •Maintained project ownership of the conference mobile apps by working with a2z and internal staff on app creation, content management, and issue resolution. •Project managed Association Management Software (iMIS) upgrade and helped redevelop the Chapter Website Templates that our 67 chapters used on a daily basis. Served as the primary support agent for all iMIS users. •Worked directly with developers and internal staff stakeholders, members and chapter volunteers, and third-party providers to gather requirements, perform installs, document new feature requests, and resolve any software related issues. •Project managed both in house and third-party software solutions, to ensure clear and concise requirements and timelines were maintained with APWA staff and 3rd party developers. •Operated as both a project manager and product owner for the implementation of the new Tizra Resource Center software. Utilized Wrike project management software to administer tasks and milestones for internal association staff and external Tizra staff in an agile environment. Show less



LTi Technology Solutions

• United States
• Software Development
• 1 - 100 Employee

• Application Support Analyst

  • Jun 2016 - Oct 2018

  •Collaborated remotely with internal teams to monitor progress throughout the life cycle of the solution, while building interdepartmental and external client rapport within a rapidly evolving environment. •Monitored and communicated estimated resolution time frames, by working closely with the development and sales teams. •Developed comprehensive documentation of requirements for recently identified system bugs and product feature requests, by gathering requirements and recreation steps remotely with customer end users. •Tracked escalated issues with clients/vendors from inception through completion, while owning issues from initial identification through released development hot fixes and future builds. •Maintained a queue of 18 customer tickets with Pivotal CRM and Visual Studio TFS to track, escalate, and document all steps to issue resolution; facilitated communication with third party vendors to support application integrations. •Utilized SQL Server Management Studio to test scripts and verify application displayed data at a database level. Show less



Chase

• United States
• Financial Services
• 700 & Above Employee

• Teller

  • May 2015 - Feb 2016

  -Assisted with the launch of a technology integration pilot program within the branch, moving the overall branch technology adoption percentage up by over 30%. -Reduced e-ATM eligible transactions at the teller line by over 3000 monthly transactions throughout the branch technology integration process. -Cultivated instant rapport and long lasting relationships, while assisting customers with their financial transactions utilizing new and innovative products and procedures. -Maintained and balanced cash drawers with the use of Teller Express software, as well as servicing newly implemented E-ATMs and Cash Recyclers. Show less