Salesforce Administrator

• Apr 2021 - Present

Business Analyst

• Jun 2018 - Apr 2021

Volunteer Firefighter

• Mar 2003 - Present

Qualified Crew Leader Qualified Instructor Qualified Advance First Aid Brigade Captain 2015 - Present Brigade Deputy Captain 2012 - 2015 Qualified Crew Leader Qualified Instructor Qualified Advance First Aid Brigade Captain 2015 - Present Brigade Deputy Captain 2012 - 2015

Project Analyst

• Jan 2018 - Apr 2018

Short Term Contract Key Areas:  Creation of Accurate & Realistic Business Cases for 2018/2019 IOP based on input from Programs  Optimisation of Benefits Tracking and Benefits Realisation to support 2018/2019 IOP  Provide data analysis on benefits and provide updates to SLT on benefits realisation for 2017/2018 Short Term Contract Key Areas:  Creation of Accurate & Realistic Business Cases for 2018/2019 IOP based on input from Programs  Optimisation of Benefits Tracking and Benefits Realisation to support 2018/2019 IOP  Provide data analysis on benefits and provide updates to SLT on benefits realisation for 2017/2018

Transformation Lead

• Mar 2016 - Jun 2017

Responsible for identification, analysis and creation of initiatives for Service Division to reduce $20m in OPEX costs during FY 16/17Target areas included;Average Handling TimeTransfersRepeat Contacts

Business Analyst

• Oct 2010 - Mar 2016

Responsible for Service Department. Completed work on major CAPEX programs including;4G NetworkSelf-Service PlatformWorkforce Planning SystemNew Product LaunchesProcess improvement

Test Analyst

• Feb 2009 - Oct 2010

Trainer

• Feb 2008 - Feb 2009

Business Test Analyst

• Apr 2007 - Feb 2008

Customer Service Representative

• Jul 2005 - Apr 2007