Technical Project Manager

• Nov 2021 - Present

Senior Project Manager - Technology

• May 2021 - Nov 2021

Agile Lead

• Jan 2019 - May 2021

Systems Analyst Sr

• Jul 2017 - Jan 2019

Responsibilities: • Defined functional, usability, reliability, performance, and support requirements of the system. • Led team discussions to layout the functional behavior of IT systems and define IT solutions for proposed future projects. • Implemented agile practices amongst the organization by collaborating with the COE team. • Created and performed feature testing and determined environmental needs for system integration. • Provided the link between the technical and business views of the system that ensured the technical solutions being developed to satisfy the needs of the business. • Liaised between business partners, developers, quality assurance analysts, and project management groups to clearly understand requirements and design. • Acted as a subject matter expert for internal business partners and managed all service levels to ensure customer satisfaction. • Worked with the IT learning organizations to lead training initiatives and perform estimates for application functionality enhancements. Communicated with stakeholders to determine future system opportunities and improvements. • Supported the team in developing training documentation and identifying process improvements.

QA Test Specialist

• Mar 2014 - Jul 2017

Responsibilities: • Documented and troubleshot all software issues and reported progress on testing and problem resolution to key customers. • Suggested improvements for current procedures and developed models for possible future configurations. • Performed workflow analysis and recommended quality improvements. • Led the development and execution of test scripts and scenarios to validate proper functionality and accuracy in client servers, web services, and mainframe environments. • Improved team delivery commitments and capacity planning by conducting stand-up meetings. • Coordinated planning for testing new development and metrics report procedures to enhance the efficiency and effectiveness of the software testing process. • Assessed the client reported defects through root cause analysis and performed automation, smoke, and regression testing by using QTP and Selenium. • Used both Waterfall and Agile methodologies while working with developers, BAs, and project managers to ensure that deliverables meet functional and design specifications/requirements. • Demonstrated the functionality of the applications in end-to-end walkthroughs with potential clients.

Fulfillment Coordinator

• Mar 2013 - Mar 2014

Provider Services Rep

• Aug 2012 - Mar 2013