Experience

Edgar, Dunn & Company

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Associate

  • Aug 2022 - Present



360D Consultancy (360D Danışmanlık)

• Türkiye
• Financial Services

• Founder

  • Oct 2016 - Present

  360D Counsultancy delivers wide know how about payments. 360D Counsultancy delivers wide know how about payments.



FinTech Istanbul

• Türkiye
• Financial Services
• 1 - 100 Employee

• Senior Instructor & Advisor

  • Jun 2021 - Present



BKM Bankalararası Kart Merkezi (Interbank Card Center of Turkey)

• Türkiye
• Banking
• 100 - 200 Employee

• Consultant

  • Oct 2016 - Present

• Senior Vice President, Payment Platforms Management & Regulations

  • Feb 2014 - Oct 2016

  - Member of founding team of Turkey's National Payment System "TROY" Project – Managing Rules & Regulations, providing insight for strategic matters.- Management of the payment platforms (Switch, Clearing & Settlement, Central Databases, 3D Secure, NFC Solutions) - Contributing to rules and standards of the BKM products- Improving, pricing of the BKM's payment system products defining business model according to member needs and international competition conditions. - Evaluating efficiency and qualification of compliance procedures.- Supporting the member banks about international card schemes and domestic card regulations- Evaluating the new products and new product features to find out their impacts to actual card payments rules and providing feedback to the related parties, and developing new rules if necessary.- Following domestic legislation, evaluating possible impacts to actual card payments rules and providing feedback to the related committees and board of BKM for revisions of domestic rules.- Controlling market's adaptation to domestic rules.- Member of Arbitration Committee- Representing the Company in payment systems related committees and councils. Show less

• Vice President, Payment Platforms Product Management

  • May 2011 - Feb 2014

  - Managemente of the payment products- Contributing to rules and standards of the products- Improving, pricing of the payment system products defining business model according to member needs and international competition conditions. - Managing member information meetings and bulletins about product rules and standards- Evaluating efficiency and qualification of compliance procedures- Composing campaign suggestions, market research needs to provide awareness and usage of the payment products and executes related plans- Being member of Arbitration Committee of Turkey and organizing the committee for Arbitration & Compliance applications.- Representing the Company in technical committees and councils. Show less

• Rules & MIS Manager

  • Oct 2007 - May 2011

  - Planning projects and evaluating member needs to provide improvement on card business sector- Supporting the member banks about international card schemes and domestic card regulations- Following domestic legislation, evaluating possible impacts to actual card payments rules and providing feedback to the related committees and board of BKM for revisions of domestic rules.- Managing projects to provide solutions to the common problems and developing the rules and standards of credit and debit cards in Turkey, within the card payment system.- Adopting the market to Visa / MasterCard and domestic rules- Being member of Arbitration Committee of Turkey and responsible to organize the committee for member’s Arbitration & Compliance applications.- Managing MIS- Projects worked on: Card to Card Money Send Project BKM Acquiring Projects (Transit, e-government) ATM Debit Card Sharing and related projects MIS Based Projects Credit Cards & Debit Cards Domestic Data Standardization Chargeback Document Management System Show less



Edgar, Dunn & Company

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Associate

  • Sep 2020 - Nov 2021



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Manager

  • Nov 2001 - Oct 2007

  May 2006 - October 2007 - Customer Services Back Offices (Financial Adjustments) and Dispute Resolution (Chargeback) Departments Managerial responsibility. - Card Related Campaigns Bonus Parameter Management - Leadership of Card Projects Related Card Interest, Bonus Structure, Chargeback, Clearing & Settlement. November 2001 - May 2006 (Credit Card Operations / Assistant Manager) - Dispute Resolution (Chargeback) Department Managerial responsibility. - Six Sigma Projects Member to reduce operational costs by operation process analysis. - Leader of credit cards related projects’ dispute (chargeback) and settlement side on designing and testing. - Member in Due Diligence studies of Benkar (Advantage Project) Credit Card Departments - Projects worked on: * Benkar Mass Conversion * EMV Chip Issuing & Acquiring * New Turkish Lira Conversion * IPM (MasterCard) clearing system * New product establishment * Chargeback and Reconciliation Module Show less



DEMİRBANK T.A.Ş.

• Istanbul, Turkey

• Credit Card Dispute Resolution and Chargeback / Supervisor

  • May 1998 - Nov 2001

  - Manage all dispute cycles, communication with cardholders on this subject. - Member of AKK – Banksoft Conversion Project - Manage all dispute cycles, communication with cardholders on this subject. - Member of AKK – Banksoft Conversion Project



KOCBANK

• Chargeack Specialist

  • Oct 1996 - Apr 1998

  In charge of all domestic, international dispute resolution (Visa, MasterCard, Diners Club International) In charge of all domestic, international dispute resolution (Visa, MasterCard, Diners Club International)



American Express Int. Inc.

• Istanbul, Turkey

• Customer Relations

  • Jul 1992 - Sep 1996