Adjunct Faculty

• Jul 2017 - Present

Clinician -Pop-up Medical Motels for COVID-19; Long-term Care Community Nurse; School/Camp Nurse

• Jul 2016 - Present

Center for Obesity Prevention and Education (C.O.P.E.) Certified Health Coach

• Feb 2015 - Present

- It is a privilege to be associated with a group of caring, dedicated and knowledgeable health and wellness coaches who are specially trained and have access to an amazing Bio-network (e.g., physicians, nurses, nutritionists) – that are helping so many people achieve optimal health and well-being.- After losing 80+ pounds, improving my health (e.g., decreased blood pressure, decreased blood sugar, decreased joint pain), increasing my energy level, well-being, lifestyle and life enjoyment – I know first-hand how truly amazing this comprehensive program is and am bursting to offer it to others.- As a middle-aged professional woman, wife, busy working mom with 4 young kids - who has had a truly transformational experience – I sincerely want to pay it forward and support others to find hope and achieve the Habits of Health and predictable transformation that is possible. - If you want and are ready to work towards Optimal Health - I provide coaching support to help people get healthy, lose weight, build/strengthen health habits and feel great!Better together - Coach Yvonne Myette - Take Shape for Lifehttp://coachyvonnemyette.tsfl.com/Yvonne.Myette@gmail.com503-729-4281 (mobile)

Transformational Coach & National Director

• Feb 2015 - Present

Quality - Integrated Clinical Services - Multnomah County Health Department

• Sep 2013 - Sep 2016

Oversee the quality activities across Integrated Clinical Services (ICS) programs, including primary care, dental, corrections health, school based clinics, lab, and pharmacy. Co-lead with Community Health Quality leader Health Department’s Quality plan development and oversight with emphasis on whole systems view of quality, performance excellence, planning, clinical program resource management, and efforts of personnel. Areas of responsibility also include: Clinical Systems Information (CSI), HIPAA & Health Information Services, and Quality Assurance Improvement Teams.

Clinical Manager

• Mar 2012 - May 2013

Oversaw and managed day to day operations for team of 65+ employees (including four supervisor level direct reports) who provide skilled care and home infusion services to average daily census of around 212 patients. - Led redesign and restructure of the department and handled all personnel management and recruiting related activities.- Prepared and led department successfully through Joint Commission Survey including achieving CMS deemed status.- Orchestrated changes to improve clinical and business processes through the development and implementation of a comprehensive turn-around plan to achieve improvements in the Quality, Finance, Service, People, Growth, and Mission Pillars. Department results achieved include: improvements in quality, establishing a culture of accountability, team enhancements, improvements in SHP process and outcome measures, reduction in FTE and productivity variances, reduction in billing errors, reduction in LUPAs and reduction in NOFs.

Director, Service Culture & Strategy

• Aug 2007 - Jun 2010

Developed and led broad scale region-wide service excellence and performance improvement initiative for Senior Leaders working collaboratively with Health Plan, Hospital, Labor, and Northwest Permanente representatives.- Provided leadership, project management oversight, and subject matter expertise to develop organizational strategy, infrastructure, mechanisms, individual abilities, and teams in order to improve business and customer processes, relationships, and outcomes.- Originated and nurtured networks and groups to build awareness, increase knowledge base, and expand organizational abilities and levels of success.- Implemented evidence-based tactics to improve organizational service performance in medical and dental operations, health plan administration, and business areas.- Created and implemented company-wide internal communication and marketing strategies to enhance service culture, customer service, and patient's perception of care.- Established and managed multiple vendor contracts and partnerships, budgets, teams, and reporting processes.

Director, Performance Improvement for Service

• Oct 2004 - Aug 2007

Established and managed large-scale performance improvement plans, projects, relationships, and strategies within Program Office and across multiple Regions.- Partnered with leaders throughout the organization to identify elements of the service quality strategic agenda, define goals, plan and direct initiatives, implement strategies, and accomplish objectives.- Worked collaboratively with Regional staff to set strategy, make recommendations, and implement techniques to target specific performance improvement areas, and establish structure and mechanisms to improve member/patient satisfaction in inpatient and outpatient settings and with administrative/member services.- Served as key member on the Medical Directors Quality Review Committee to support and foster the development of new Malcolm Baldrige based self-assessment process and standards.- Networked and maximized relationships to identify best practices and encourage adoption/spread, initiate and coordinate work activities, communicate national and board related initiatives, and evaluate and improve performance. - Collaborated with the VP for Quality Systems and Improvement, and the VP for Safety Management and their respective team members in Clinical Quality, Resource Stewardship, Care Management Institute, Patient Safety, and Risk Management to address Big "Q" initiatives, set metrics and measures, establish synergistic programs, improve member/patient outcomes, and communicate with stakeholders.

Care Management Specialist - Service Excellence

• Jun 2003 - Sep 2004

- Led initiatives to improve quality, service, process efficiency, and clinical outcomes by providing opportunity identification, data analysis, benchmarks, best practice guidelines, written and graphic reports, presentations, and consulting services.- Provided coaching to Hospital Presidents, Chief Nurse Executives, Vice Presidents, Directors, Managers, Physicians, Staff, Steering Committees, and Service Excellence Action Teams to develop and implement action plans and strategies.- Led efforts to identify and spread best practices to improve service within hospitals and across healthcare system.- Served as project lead for system-wide patient satisfaction survey vendor selection process.

Founder, President, Project Manager and Consultant

• Mar 2001 - Jul 2003

- Acquired and managed consulting projects to assist healthcare organizations, businesses, municipalities, and nonprofits define and achieve clinical, organizational, business development, project, sales, service excellence, team and training objectives.- Conducted multiple organizational and operational assessments and designed and implemented strategies necessary to improve public relations, enhance performance, address operational issues, and achieve target objectives. - Acquired and managed consulting projects to assist healthcare organizations, businesses, municipalities, and nonprofits define and achieve clinical, organizational, business development, project, sales, service excellence, team and training objectives.- Conducted multiple organizational and operational assessments and designed and implemented strategies necessary to improve public relations, enhance performance, address operational issues, and achieve target objectives.

Senior Vice President of Business Development

• Aug 1999 - Jan 2001

Engagement and Client Relations Partner- Supplied leadership and operations management support for company growth and managed daily business operations.- Achieved 600% increase in company revenues and substantial growth in employee base. - Directed and provided vision and tactics for business development, operations, marketing and sales initiatives and responded to critical business and project issues implementing difficult and sensitive tactics.- Served as Co-Partner for system-wide Medicare and governmental initiatives and clinical, organizational, operational, and financial projects.

Founder, President, Project Manager and Consultant

• Jul 1993 - Aug 1999

- Created and implemented funded business plan for national consulting company managing all business aspects and providing leadership and support to more than 12 employees and 35 associates.- Effectively acquired and managed complex projects, issues, and relationships for various clients.- Partnered successfully with academic science center to obtain Small Business Innovation Grant and carry out Research initiatives to improve patient care related decision making processes and outcomes. - Created and implemented funded business plan for national consulting company managing all business aspects and providing leadership and support to more than 12 employees and 35 associates.- Effectively acquired and managed complex projects, issues, and relationships for various clients.- Partnered successfully with academic science center to obtain Small Business Innovation Grant and carry out Research initiatives to improve patient care related decision making processes and outcomes.

Consultant

• Mar 1993 - Jul 1993

- Worked in partnership with stakeholders to address performance, productivity, program, quality, and team issues.- Developed and implemented methods to obtain and report key findings, construct operational and organizational improvements, and create and implement strategies to achieve benchmarks and objectives. - Worked in partnership with stakeholders to address performance, productivity, program, quality, and team issues.- Developed and implemented methods to obtain and report key findings, construct operational and organizational improvements, and create and implement strategies to achieve benchmarks and objectives.

Manager

• Aug 1991 - Feb 1993

- Crafted and served in new position designed to develop and offer consulting services to existing hospital information technology clients and acquire new business.- Designed and implemented strategies to enhance clinical information system implementation projects and outcomes in large complex healthcare systems.- Established and implemented methods to communicate and meet client/customer needs and distribute information. - Crafted and served in new position designed to develop and offer consulting services to existing hospital information technology clients and acquire new business.- Designed and implemented strategies to enhance clinical information system implementation projects and outcomes in large complex healthcare systems.- Established and implemented methods to communicate and meet client/customer needs and distribute information.

Manager

• Jul 1989 - Jul 1991

Member

• 1989 - 1991

Principal Investigator

• Sep 1987 - May 1990

Staff Nurse CICU

• Sep 1987 - Jul 1989

Staff Nurse

• Jul 1986 - Jul 1989

Staff Nurse

• Jun 1985 - Jun 1986

Laboratory and Research Assistant

• Sep 1982 - Jun 1985