Yvonne Violet Rossi
Student Resolutions Officer at Kaplan Professional- Claim this Profile
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Polish Native or bilingual proficiency
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English Full professional proficiency
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Italian Elementary proficiency
Topline Score
Bio
LinkedIn User
Working with Yvonne was a delight. She understands her co-workers strengths and limitations unlike most people, and accepts everyone for what they are. She has a broad sense of understanding and acceptance, and is great to work with under stressful and high work load periods, as she keeps calm and is able to maintain her focus until all the work is done. She doesn't shy away from working overtime and has a great relationship with everyone she works with. She also managed to build a strong bond with the students we helped, which was a hard task considering most of the time we would have our first interaction with them under less than ideal situations.
LinkedIn User
Working with Yvonne was a delight. She understands her co-workers strengths and limitations unlike most people, and accepts everyone for what they are. She has a broad sense of understanding and acceptance, and is great to work with under stressful and high work load periods, as she keeps calm and is able to maintain her focus until all the work is done. She doesn't shy away from working overtime and has a great relationship with everyone she works with. She also managed to build a strong bond with the students we helped, which was a hard task considering most of the time we would have our first interaction with them under less than ideal situations.
LinkedIn User
Working with Yvonne was a delight. She understands her co-workers strengths and limitations unlike most people, and accepts everyone for what they are. She has a broad sense of understanding and acceptance, and is great to work with under stressful and high work load periods, as she keeps calm and is able to maintain her focus until all the work is done. She doesn't shy away from working overtime and has a great relationship with everyone she works with. She also managed to build a strong bond with the students we helped, which was a hard task considering most of the time we would have our first interaction with them under less than ideal situations.
LinkedIn User
Working with Yvonne was a delight. She understands her co-workers strengths and limitations unlike most people, and accepts everyone for what they are. She has a broad sense of understanding and acceptance, and is great to work with under stressful and high work load periods, as she keeps calm and is able to maintain her focus until all the work is done. She doesn't shy away from working overtime and has a great relationship with everyone she works with. She also managed to build a strong bond with the students we helped, which was a hard task considering most of the time we would have our first interaction with them under less than ideal situations.
Credentials
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Alcohol, Drug and Well-being Leadership training
ADES Formations -
Working with children check
NSW Government -
Youth Mental Health First Aid
Mental Health First Aid Australia
Experience
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Kaplan Professional
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Australia
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Higher Education
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1 - 100 Employee
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Student Resolutions Officer
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Mar 2021 - Present
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Australian College of Applied Professions
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Australia
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Higher Education
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Studying
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Oct 2019 - Feb 2021
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Residential Student Life Manager
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Aug 2018 - Oct 2019
• Providing leadership and support in the management and development of the pastoral care programs and academic support. • Monitoring of student welfare. • The management, development, and implementation of student activity programs to create a comprehensive Community Spirit Program to ensure community spirit and academic support equally across each building • Working with and liaising with University support services to ensure the wellbeing of students. • Managing the Community Spirit Program budget. • Managing Residential Advisor team via effective recruitment, delivery of relevant training and development to ensure that team members can reach their potential
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Australian Pacific College
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Australia
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Education Management
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100 - 200 Employee
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Study Progress Officer/ Student Counsellor
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Nov 2016 - Aug 2018
As a Study Progress Officer I was a main point of contact for students encountering all sorts of problems during their studies. I was conducting face to face meetings in relation to the academic progress, personal issues, complaints and grievances. I believe in a personalized approach and assessing the situation of each student differently. Other responsibilities: - PRISM variations: CoE cancelations, suspensions - Implementing intervention strategies for VET/ ELICOS students who don't comply with the student visa requirements - Assessing internal appeals, issuing refusal or acceptance letters, preparation of documents for external appeals (NSW Ombudsman) - Managing and monitoring administration compliance in both Vocational and English courses for all APC campuses in NSW
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International Student Advisor
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Jan 2016 - Oct 2016
AIC is an educational and migration agency based in Sydney. I was helping international students to find a suitable educational offer in Australia. AIC is an educational and migration agency based in Sydney. I was helping international students to find a suitable educational offer in Australia.
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Oztimum Internships
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Australia
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Staffing and Recruiting
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1 - 100 Employee
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Internship Coordinator
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Jun 2015 - Nov 2015
Oztimum is a recruitment agency based in Sydney. I was conducting interviews with international students to identify candidates suitable to fill the vacancies in Australian companies. I was responsible for developing productive relationships with all key internal stakeholders, negotiating pay and salary rates and finalizing arrangements between client and candidates. Oztimum is a recruitment agency based in Sydney. I was conducting interviews with international students to identify candidates suitable to fill the vacancies in Australian companies. I was responsible for developing productive relationships with all key internal stakeholders, negotiating pay and salary rates and finalizing arrangements between client and candidates.
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Education
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2021 - 2023
Australian College of Applied Psychology
Bachelor of counselling, Counseling Psychology -
2017 - 2019
Australian College of Applied Psychology
Graduate Diploma of Counselling -
2010 - 2011
University in Poland
Post Graduate Diploma, Economics and Management -
2002 - 2007
University in Poland
Master of Applied Social Sciences, Sociology and Psychology
Community
