Experience

New England Inpatient Specialists

• United States
• 1 - 100 Employee

• Human Resources Administrator and Program Manager

  • Mar 2022 - Present

  Massachusetts, United States

• Program Manager

  • Jul 2019 - Present

  Corporate Office North Andover, Ma Job responsibilities consist of managing, leading, and training Program and Senior Program Coordinators from the Corporate office to ensure s smoothy daily operations of the Hospitalists/ Intensivists programs in all locations. Other significant parts of my role are: • Reporting directly to Executive Medical Director of NEIS Hospitalist Programs/Managing Partner by keeping him updated on any Behavioral issues from Medical Directors and all other Hospitalists / Intensivists for all… Show more Job responsibilities consist of managing, leading, and training Program and Senior Program Coordinators from the Corporate office to ensure s smoothy daily operations of the Hospitalists/ Intensivists programs in all locations. Other significant parts of my role are: • Reporting directly to Executive Medical Director of NEIS Hospitalist Programs/Managing Partner by keeping him updated on any Behavioral issues from Medical Directors and all other Hospitalists / Intensivists for all facilities as well of any staffing gaps. • Bringing on Board New physicians, nurse practitioners and physician assistants as well as creating Profiles, shift rates on our scheduling system (Qgenda) and adjust daily if any changes occur. • Maintaining Provider Relation Liaison to integrate physicians, nurse practitioners and physician assistants into the schedule. • Managing and monitoring the census of all Hospitalist/Intensivist Programs via the EMR systems Meditech, Cerner and Epic to ensure proper coverage in each Hospital. In addition, maintaining daily communications with Medical Directors, Nurse Practitioner Director, and Program and Senior Program Coordinators. • Setting up all Compliance Training profiles for all providers and staff employees, and unsure they all complete the training and pass their test for each module to provide the certificates to each Hospital. • Keeping on track of all Expirable licenses and recredentialing paperwork and provide updates to the Medical Staff Offices. • Working with Finance Manager to ensure shifts, reimbursements and incentives are pay correctly. • Presenting and Hosting Staff Meetings as needed

• Program Scheduler and Staffing Liaison

  • Jan 2018 - Jul 2019

  North Andover, Massachusetts Job consisted of completing and managing NEIS location schedules, and distribution of provider schedule changes and recording for all necessary systems; updates schedules with changes as needed. Other responsibilities included • Coordination of provider scheduling to ensure efficiency, adherence to physicians’ contractual obligations, institutional requirements such as the need for continuity of patient care and the unique preferences of individual providers, • Minimizing open… Show more Job consisted of completing and managing NEIS location schedules, and distribution of provider schedule changes and recording for all necessary systems; updates schedules with changes as needed. Other responsibilities included • Coordination of provider scheduling to ensure efficiency, adherence to physicians’ contractual obligations, institutional requirements such as the need for continuity of patient care and the unique preferences of individual providers, • Minimizing open shifts and optimizes provider schedules by performing scheduling control analysis in collaboration with Program Manager • Building templates for all new rotations and enter in to scheduling system. • Providing feedback to Medical Director regarding provider leave of absences and/or vacations in how it will affect staffing levels • Maintain and publish Qgenda provider schedules on ongoing basis. • In late 2018 I start being responsible for a lot of the Program Manager, credentialing, and compliance roles. • Identifying and presenting staffing issues to Program Manager and Executive Medical Officer.

• Program Coordinator

  • Jan 2017 - Jan 2018

  Newburyport, Massachusetts Job consisted in Distributing the Patient Census in the morning among providers, submit billing to our billing company, answered phone. Other important parts of the role: • Creating Discharges and re-admission reports • Reviewing Press Ganey Scores with Medical Director • Keeping track of missing medical records to avoid provider suspensions • Maintaining relationships with providers, MSO, Coding, nursing supervisors to keep operations running smoothy. • Reporting to… Show more Job consisted in Distributing the Patient Census in the morning among providers, submit billing to our billing company, answered phone. Other important parts of the role: • Creating Discharges and re-admission reports • Reviewing Press Ganey Scores with Medical Director • Keeping track of missing medical records to avoid provider suspensions • Maintaining relationships with providers, MSO, Coding, nursing supervisors to keep operations running smoothy. • Reporting to Program Manager at Corporate to inform any behavioral issues. • Attending Round meeting to report discharges.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Assistant Manager

  • Mar 2007 - Aug 2008

  Salem, Massachusets Job responsibilities consisted of managing, leading, and coaching the bank tellers, and other bank staff as required. Other Key components of role included reviewing reports, sales goals, training and procedural-updates and following all operational and compliance policies and procedures, as well as conducting weekly auditing for the requirements in order to comply with the bank regulations. - Chosen to go to the biggest branch in the area for a month to audit, remediate and coach all… Show more Job responsibilities consisted of managing, leading, and coaching the bank tellers, and other bank staff as required. Other Key components of role included reviewing reports, sales goals, training and procedural-updates and following all operational and compliance policies and procedures, as well as conducting weekly auditing for the requirements in order to comply with the bank regulations. - Chosen to go to the biggest branch in the area for a month to audit, remediate and coach all operational, compliance, and regulations practices. Took branch to a top performance overall in a surprise internal audit in only a week. - Identified a suspicious activity by a company avoiding to fill CTRs. The fraud department put me as a main contact in the national system for tellers to call me before they accept any cash deposits from that company. As a result of such activities, the automatization of the system to get a pop up CTR screen before any large deposit combining locations was implemented. -Develop demand and schedule plan into the CLICK2STAFF program to optimized operations and reduce wait time. communicated plan at the daily morning meeting as a result the branch flow customer experience and work environment improved significantly. - Developed talent by assisting them with individual development plans and stretch assignments culminating in a direct report, one becoming a teller coordinator in another branch and the other one to a sales service specialist position.

• Senior Personal Banker

  • Nov 2006 - Mar 2007

  Salem, Massachusets Job responsibilities consisted of being a senior member of the team by providing leadership skills, strong sales skills, operational knowledge, analytical skills, market reporting, problem solving skills, and “end to end” customer problem resolution. -Promoted to Assistant Manager Position after only being in the role for 6 months -Exceeded sales quotas each month and customer service and overall performance. -Recognized in my quarter review for not only exceeding my goals but… Show more Job responsibilities consisted of being a senior member of the team by providing leadership skills, strong sales skills, operational knowledge, analytical skills, market reporting, problem solving skills, and “end to end” customer problem resolution. -Promoted to Assistant Manager Position after only being in the role for 6 months -Exceeded sales quotas each month and customer service and overall performance. -Recognized in my quarter review for not only exceeding my goals but for my determination in influencing my co-workers and learning all their operational and role responsibilities without prompting.

• Personal Banker

  • Nov 2005 - Mar 2006

  Salem Massachusets Job responsibilities consisted of opening personal and business accounts by building relationships with current and potential customers in order to achieve sales goals. Other responsibilities consisted of providing superior customer service by responding to customer’s inquiries, resolving issues, and supporting other associates as required. -Exceeded Sale and Customer service goals all 4 Quarters. This resulted in a promotion to a Senior Personal Banker.



John Hancock Financial Services

• United States
• Investment Banking
• 1 - 100 Employee

• Account Specialist (Optional practical training) Max 1 year from finishing classes

  • Apr 2004 - Feb 2005

  Boston, MA Job responsibilities consisted of opening personal and business accounts and identified other financial needs by building relationships with current and potential customers in order to achieve sales goals. -Exceeded Sale and Customer service goals all 4 Quarters. This resulted in a promotion to a Senior Personal Banker. Show more Job responsibilities consisted of opening personal and business accounts and identified other financial needs by building relationships with current and potential customers in order to achieve sales goals. -Exceeded Sale and Customer service goals all 4 Quarters. This resulted in a promotion to a Senior Personal Banker. Show less



Boston University School of Law

• United States
• Higher Education
• 200 - 300 Employee

• Assistant of the Program Coordinator

  • May 2003 - Dec 2003

  Boston, MA Responsibilities consisted of processing student acceptance, filing student information, creating BU ID’s for the new students and updating their information in the BU system, sending direct mails, catalog request, creating new databases in the banking and financial law firms. Other responsibilities consisted of general duties such as, answering phone-calls, faxing, mailing and photocopying.



Servigraficas Medellin Colombia

• Assistant of the Marketing Director (6 month Internship)

  • Jan 1999 - Jun 2000

  Medellin, Colombia Responsibilities consisted of keeping track of inventories and customer behavior, provided detailed monthly reports to the marketing director and the board of directors, provided customer services by solving problems and disputes with vendors.



Hercas Publicidad Exterior SAS

• Colombia
• Advertising Services
• 1 - 100 Employee

• Account Executive (6 month Internship)

  • Jan 1999 - Jun 1999

  Medellin, Colombia Responsibilities consisted of managing multiple accounts, by created and designed billboards, wall signs, hall signs, bus signs and metro signs. Provided account management through the use of professional assessments of advertising campaigns and written proposals. Also, provided constant vendor relationship support for the Marketing Department.