Yvonne Ybarra

Accounts Receivable Specialist at ePac Flexible Packaging
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Austin, Texas Metropolitan Area

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 2 ratings
  • (2)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Jessica W.

Yvonne was a business operations powerhouse. She worked well under pressure, and I knew I could trust her when we needed a precise job executed on time and error free. She worked well on teams and with a variety of various personalities. She maintained professionalism under all circumstances and always ensured that the job was completed above the client’s expectations, she always went above and beyond with each task that she took on. I completely recommend Yvonne and I know she’ll be an asset to any team.

Victoria Stowe

Yvonne was merged into the Business Operations team in late 2017 during a time when all team members were asked to wear multiple hats. We had just begun to cross-train Yvonne in her new tasks when the workload skyrocketed. It was a trial by fire, and Yvonne EXCELLED. I learned quickly that I could show Yvonne a brief overview of the process only once and then ask her to take over the process, and she was able to fill in the training gaps and become an expert by the end of the day. In a time where all team members were stretched thin and overly stressed, I could count on Yvonne to stay calm, self-prioritize, and rapidly switch tasks when asked (not an easy thing when tasks differed from tedious data entry to complex problem solving). After I became her Supervisor, I could always rely on Yvonne to support my initiatives and assist in tackling the extremely unpredictable workload. I would often provide a list of vague instructions and Yvonne was able to get to the root of the request and deliver exactly what I had been hoping for. She is adept at process documentation and worked with me on many initiatives to better organize and improve both her tasks and my own. Yvonne is an invaluable team member and employee, and our team could not have functioned without her.

You need to have a working account to view this content.
You need to have a working account to view this content.

Experience

    • United States
    • Packaging and Containers Manufacturing
    • 200 - 300 Employee
    • Accounts Receivable Specialist
      • Feb 2021 - Present

    • United States
    • Software Development
    • 1 - 100 Employee
    • Document Control and Billing Processor
      • Jun 2016 - Jan 2021

      · Researched and resolved billing requests and disputes.· Received and processed customer documents for fraud investigations, such as driver’s license, SSN cards, death certificates, and Power of Attorney documents.· Verified customers’ information by using programs, such as Lexis Nexus & Transunion Credit Report, to ensure information meets verification requirements.· Processed requests for postal mail, including using mail merge template and creating custom letters. Show less

    • Business Operations Administrator
      • Jun 2016 - Jan 2021

      · Maintain responsibilities held under Document Control & Billing Processor title.· Additionally, assist in implementing breach response campaigns by performing data segmentation, list manipulation, and creation of letter shop instructions for complex, direct-mail campaigns.· Standardize content and format for breach response letters and ensure end-to-end consistency.· Coordinate job production, delivery and invoicing with external mail house vendor.· Manage internal and external confidential and/or privileged information. Show less

    • Customer Service Representative
      • Mar 2008 - Jun 2016

      · Assisted data breach victims with questions or concerns using customized FAQs for each incident, including identifying fraudulent activity on their credit file and providing next steps.· Processed enrollments for identity theft protection services, while handling PII (e.g. SSNs).· Used Salesforce to document consumer interactions.

Education

  • Austin Community College
  • W. Charles Akins High School

Community

You need to have a working account to view this content. Click here to join now