Experience

SAFEbuilt
• United States
• Government Administration
• 300 - 400 Employee
• Permit Technician

  • Jun 2021 - Present


Lutheran Services Florida

• United States
• Individual and Family Services
• 500 - 600 Employee

• Sr. Administrative Assistant

  • Aug 2019 - Jun 2021

  -Execute reports, presentations, letters and other documents while meeting operational deadlines. -Research and conduct data for review by boards of directors, committees, and leadership. -Schedule and attend meetings, prepare and distribute materials and correspondence. -Accurately record and transcribe meeting minutes. -Oversee clerical team, complete performance evaluations, and professional development plans. -Keep comprehensive records of materials. -Order supplies. -Prepare travel arrangements for Executive Director. -Manage and maintain calendar for Executive Director.



Maximus Federal Services, Inc.

• Technical Writer

  • Jul 2017 - May 2019

  • Support Call Center Operation and Senior Management.• Apply knowledge of organizational policy and regulations to develop materials. Materials support Call Center Representatives' (CSRs) technical direction, which include scripts, job aid manuals and standard operational procedures (SOPs).• Manage updates and revisions to technical writings.• Maintain a comprehensive library of technical documentation within SharePoint.• Implement Section 508 Compliant methods to newly developed and existing Word documents utilized by all CSRs, trainers, and management personnel.• Create Excel reports retrieved by the Marketplace Appeals Group (MAG) within the Centers for Medicare and Medicaid Services (CMS).

• Complex Specialist

  • Jan 2013 - Jul 2017

  Appeals, MAXIMUS Federal Services•Process State-Based Marketplace (SBM) appeals from receipt through decision implementation.•Carry out fact finding and analyses on appeals considered complex in nature while conforming to the Affordable Care Act (ACA) regulations.•Assist in development and dissemination of Applicable Large Employer (ALE) appeal process flow and standard operating procedure (SOP) to comply with business requirements set forth by the Centers for Medicare and Medicaid Services (CMS).•Develop materials to adjudicate ALE appeals by drafting work instructions, job aids, and training materials. •Perform post-hearing research and assist with appeal resolution by utilizing a wide range of tools, process flows, and notices at the request of a Federal Hearing Officer. •Adjudicate appeals of numerous types, including congressional inquiries, independently and in conjunction with directions for a Senior Consultant.



Kingston Police Dept. Kingston, PA

• Police Clerk

  • Jan 2013 - May 2019

  • Field incoming calls from citizens who are experiencing police-related issues. • Review, input, and process police-related documents, data and incident reports. • Perform research, background checks, and execute criminal histories using police data management systems. • Provide telephonic support to police officers as they respond to calls of an emergency or medical nature. • Collect fines; issue receipts. • Perform related duties as assigned. • Field incoming calls from citizens who are experiencing police-related issues. • Review, input, and process police-related documents, data and incident reports. • Perform research, background checks, and execute criminal histories using police data management systems. • Provide telephonic support to police officers as they respond to calls of an emergency or medical nature. • Collect fines; issue receipts. • Perform related duties as assigned.



SignWerks

• Germany

• Business Partner

  • Jan 1999 - Jan 2013

  Signwerks •Administration: Manage employees; administer benefits packages; develop and execute company goals. •Marketing: Sell and promote products and services to clients; participate in trade shows; sponsor community events and programs; utilize social media advertisement. •Customer Relations: Greet clients; discuss and assess their sign needs; communicate recommendations based on consultation. •Graphic Design: Conceive and execute sign ideas for clients; incorporate their feedback until a satisfactory concept is achieved. •Analysis: Research products and companies for quality merchandise and service; consider timely delivery options and costs; compare the efficiency of internal and external production options when considering the client’s needs. •Bookkeeping: Invoicing; banking; accounts receivable; accounts payable; payroll; file sales and employee taxes.