Yvonne Williams
Resident Services Coordinator at Macon Housing Authority- Claim this Profile
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Bio
Credentials
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Property and Casualty Insurance License
ExamFXFeb, 2021- Oct, 2024
Experience
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Macon Housing Authority
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United States
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Real Estate
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1 - 100 Employee
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Resident Services Coordinator
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May 2021 - Present
Coordinate services and resources for the personal, family, health, childcare, educational, training, housing, and economic development needs of residents in the assigned housing development. Maintain accurate and timely documentation on all resident demographics, issues, requests, statistics, incidents, interactions and outcomes through online services software. Conduct interviews with participants to determine the nature and extent of their needs. Interview residents to assess needs and establish individual service and training plans; Maintain regular contact with clients including in person, by telephone and/or email, or in writing. Conduct outreach and engagement, monitoring service periodically, and home visits when required. Develop community alliances with area social service agencies, private and public; Stay abreast of services offered; Coordinate services on behalf of participants; Link participants to supportive services designed to increase earned income and reduce the need for welfare assistance. Work with agency partners and others to coordinate workshops, programs and events to assist participants in reaching their self-sufficiency goals. Prepare letters, notifications and special announcements for mailing and/or distribution to participants on a monthly basis; Schedule appointments as needed. Maintain client confidentiality with the resident population according to guidelines, and accurately report incidents of abuse and neglect to Adult and Child Protective Services as required by law. Show less
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Assistant Property Manager
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Jul 2020 - May 2021
Assist with core business processes, such as leasing, occupancy, resident relations, marketing, maintenance, rent collection, and administration.Perform various property management functions such as showing vacant apartments to prospective residents, assisting with move in and move out processes.Collect rent and fees from tenants; Issue receipts and prepare computer documents; Balance daily cash statements; Prepare bank deposits, daily transmittal form, and support documents.Answer phone calls professionally and take appropriate action, whether the caller is a prospective resident, current resident, Authority team member, or vendor.Assist residents with routine problems.Process resident service requests in a complete and accurate manner; Route to maintenance for prompt processing; Conduct resident follow up.Ensure the leasing office is clean and presents a warm welcoming image of the property. Physically inspect the property when on grounds; Report service needs to custodial or maintenance team.Process interim changes, recertification and unit transfer.Prepare lease paperwork; Review and explain the lease agreement with new residents.Perform administrative duties such as typing and mailing correspondence, maintaining tenant files, verifying information and compiling data for periodic statistical reports.Create and distribute resident communications, e.g., notices, renewal letters, newsletters, flyers.Attend meetings as required, e.g. staff meetings, security meetings, employee meetings.Assume office leadership role in the event of the temporary absence of the Property manager. Show less
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Walmart
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United States
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Retail
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700 & Above Employee
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Overnight Modular Rep
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Feb 2020 - Sep 2020
Complete any resets/revisions that needs to be completed. Scan any outs in the department after the planogram is completed. Put new merchandise in their correct place according to the planogram. Complete any resets/revisions that needs to be completed. Scan any outs in the department after the planogram is completed. Put new merchandise in their correct place according to the planogram.
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Georgia Farm Bureau
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United States
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Non-profit Organizations
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700 & Above Employee
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CRC 1
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Mar 2018 - Sep 2019
I receive inbound calls from the insured, claimant, agents, attorney's office and/or adverse carrier to set up claims for first notice loss, checking status of claim and/or assisting the caller's need in any way that I can. I will also make outbound calls to insured and claimant to advise that an accident was reported and needing to get the details of what happened in their own words. I also work claims in the claim center mailbox that has been sent by the agents. I will reach out to the adjusters to verify if they can speak with insured, claimant or witness for a recorded statement. Can also determine liability or who was at fault. Show less
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Patient Access Representative
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Mar 2017 - May 2017
- Receive incoming calls from doctor’s offices and patients to schedule for Mammograms, CTs, procedures for Nuclear Medicine and Flurology - Verify if the patient’s health insurance is active, if not will do more research to come to a solution to get the insurance active - Make outgoing calls to patients to discuss the procedure that is being schedule and also the preparation before the procedure - Receive efaxes from doctor’s office thru via outlook email to either verify if patient has been scheduled if not will go ahead and get the patient scheduled - Will also reschedule the procedures on behalf of either the doctor’s office or patient to make it more convenient . Show less
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GEICO
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United States
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Insurance
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700 & Above Employee
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Salvage/Total Loss Specialist
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Oct 2013 - Oct 2016
Effectively communicate the Total Loss process to customers. -Contact finance companies to gather pertinent information about total loss claims. -Review customer's documents to ensure they are completed per state guidelines. -Issue payments to insurance customers and finance companies. Effectively communicate the Total Loss process to customers. -Contact finance companies to gather pertinent information about total loss claims. -Review customer's documents to ensure they are completed per state guidelines. -Issue payments to insurance customers and finance companies.
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Walgreens
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United States
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Retail
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100 - 200 Employee
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Beauty Advisor
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Sep 2008 - Dec 2014
Provided excellent customer service on the sales floor and the phone. Responsible for re-count of money gathered from registers and verified weekly BRINKS money deliveries. Also responsible for completing resets/revisions through out the store and advance in reading planograms. Provided excellent customer service on the sales floor and the phone. Responsible for re-count of money gathered from registers and verified weekly BRINKS money deliveries. Also responsible for completing resets/revisions through out the store and advance in reading planograms.
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Overnight Stocker
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Apr 2012 - Aug 2012
Handled nightly deliveries of merchandise, including re-stocking sales floor and assisting customers in finding products. Handled nightly deliveries of merchandise, including re-stocking sales floor and assisting customers in finding products.
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Hibbett Sporting Goods
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United States
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Apparel & Fashion
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Salesperson
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Apr 2006 - Nov 2007
Maintained an orderly and clean sales floor, and recognized as employee of the month for dependability and routinely reaching sales goals for the day, week, or month. Maintained an orderly and clean sales floor, and recognized as employee of the month for dependability and routinely reaching sales goals for the day, week, or month.
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Education
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2016 - 2018
Stevens-Henager College
Community
