Visitor Experience Host

• Jun 2022 - Present

Volunteer

• May 2021 - Present

• Contribute to the team's KPI and collaborate with the Estates, Gardens, and Management Teams.• Collaboratively addressing a customer service deficiency identified through consumer feedback within the Events and Retail team. • Monitoring the validity of tickets, addressing any misconduct, and providing visitors with general assistance and direction.

Associate

• Aug 2013 - Jul 2022

Event Assistant

• Jun 2021 - Jul 2021

Business Development Manager

• Nov 2010 - Feb 2012

• Proactively managed customer relationships. • Understanding the full features and benefits of the products available to customers to gain orders from existing and new clients. • Cooperation with a sales representative responsible for orders from the region. • Monitoring payments, working together on KPI. • Communicating with customers, handling enquiries face to face and online. • Developing an in-depth awareness of the risks and opportunities of each customer and personalising their account plans to meet theirPro needs. Show less

General Manager

• Sep 2007 - Oct 2010

• Managing a team of six individuals to meet the warehouse's requirements. • Handle daily deliveries while recording crucial information and directing team members to assigned tasks. • Coordinating the personnel schedule to ensure deadlines and objectives are consistently met. • Maintaining up-to-date monitoring systems using Microsoft Excel so that Head Office knows daily performance. • Negotiating orders and prices for local produce with regional suppliers. • Providing management with regular reports. Show less