Yvonne Somoina
Customer Support Specialist at Sabi- Claim this Profile
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Topline Score
Bio
Credentials
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Air cargo introductory course, Diploma
IATA Training -
Dangerous goods regulations-initial, Diploma
IATA Training -
Flight operations and dispatch, Certificate
IATA Training -
Professional techniques, tour operations, Diploma
IATA Training
Experience
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Sabi
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Nigeria
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Technology, Information and Internet
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100 - 200 Employee
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Customer Support Specialist
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Aug 2022 - Present
• Ensure high customer satisfaction for the company. • Obtain, and evaluate all relevant information to handle product and service inquiries. • Keep records of customer interactions, and record details of inquiries, comments, and complaints. • Process customer accounts and file documents. Timely replying to customers’ emails and queries. • Handle, and respond promptly to customer inquiries, dealing directly with customers' complaints on the telephone, social media, and email. • Ensure high customer satisfaction for the company. • Obtain, and evaluate all relevant information to handle product and service inquiries. • Keep records of customer interactions, and record details of inquiries, comments, and complaints. • Process customer accounts and file documents. Timely replying to customers’ emails and queries. • Handle, and respond promptly to customer inquiries, dealing directly with customers' complaints on the telephone, social media, and email.
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Delta Handling Services
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Kenya
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Imports clearance and ICMS manifesting specialist
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Oct 2019 - Feb 2022
• Prepared, and deconsolidation of ICMS airline manifest for both FedEx and TNT. • Ensured that all relevant import documents are received on time and are in compliance with customs rules and regulations. Obtained and evaluated all relevant information to handle product and service inquiries. • Obtained relevant exemptions from national or regional authorities for goods imported. Dealt with customs and other involved local authorities for day-to-day operational issues. • Monitored movement of packages from arrival until customs release, tracked, and traced customers’ shipments, and handled and resolved customer shipping complaints. Provided quality communication and customer support for each client. Recorded details of inquiries, comments, and complaints. Responded promptly to customer inquiries, by telephone, and email. Directed requests and unresolved issues to the designated resource. Show less
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Imports/ Export Customer Solutions Specialist
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2019 - 2022
• Maintained compliance with the regulations and policies of the company. Handled held reports and ensured correct paperwork is provided for the packages to be uplifted. Kept records for customer interactions, processed customer accounts, and filed documents. Followed communication procedures, guidelines and policies.• Ensured customer quotations are properly done. Advised customers on our products and services offered by the company. Followed up on clients’ inbound packages. Scheduled pick-ups for customers.• Handled complaints, followed up to ensure resolution, providing appropriate solutions and alternatives within the time limits. Show less
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Imports coordinator
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Apr 2019 - Oct 2019
• Handled AOG (Aircraft on Ground) shipments, export and import logistics.• Prepared, and deconsolidated airline manifests for both FedEx and TNT.• Supervised truck drivers regionally.• Handled petty cash.
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FedEx
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United States
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Freight and Package Transportation
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700 & Above Employee
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Personal assistant to the Managing Director
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Mar 2013 - Apr 2019
• Managed the managing director’s diary, schedule of meetings, and appointments, controlled access to the M.D, booked, and arranged travel, transport, accommodation, tabulated travel expenses and forwarded them for claim processing, organizing events and conference.• Coordinated, oversaw the management of all support staff and the M.D ’s related matters. Prepared documents, correspondences for and as instructed by the managing director. Took minutes at meetings and prepared reports.• Maintained office hygiene and carried out any other task requested by the managing director. Ensured all visitors are warmly welcomed and assisted promptly and professionally. Show less
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Administrative Assistant
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2013 - 2019
• Maintained confidential records and files. Handled external, and internal communication and management systems. Ensured timely payment of vendors and all other service providers. Procurement of office goods for the company, collecting and filing expenses. Management of office equipment managed databases and filing systems for the organization.• Provided office support services, and ensured efficiency and effectiveness within the office. Screened calls as requested, routed them to the proper recipient, and took relaying adequate messages as required or as needed. Maintained a clean and enjoyable working environment. • Managed the front office to ensure that reception services including telephone calls, e-mails, and letters are responded to in a professional manner. Acted as a catch-all for all bounced emails and redirected them to the correct email address. Answered all incoming calls and handled caller’s inquiries whenever possible. Managed correspondences and dispatched both internal and external memoranda. Show less
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Customer Service Executive
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2013 - 2019
• Obtained, and evaluated all relevant information to handle product and service inquiries. Provided pricing and delivered information. • Tracked and traced customers’ shipments. Handled and resolved customer shipping complaints. Directed requests and unresolved issues to the designated resource. Recorded details of inquiries, comments, and complaints. Responded promptly to customer inquiries, customers on the telephone and by email. Compiled reports on overall customer satisfaction.• Identified and assessed customers’ needs to achieve satisfaction. Sold the company’s products and services. Took payment information and other pertinent information such as addresses and phone numbers. Show less
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Education
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2010 - 2013
Air Travel & Related Studies Centre
Diploma, IATA/FIATA, Air cargo rating -
Air Travel & Related Studies Centre
Diploma,IATA/FIATA, Airline marketing
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