Experience

MICHAEL HALL SCHOOL LIMITED

• Education Management
• 1 - 100 Employee

• SEND Upper School support

  • Sep 2021 - Present

• Credit Control Officer

  • Sep 2020 - Aug 2021

• Receptionist and Safeguarding Assistant

  • Sep 2019 - Aug 2020



Northern Trust Corporation

• Risk Manager

  • Nov 2008 - May 2018

  Responsible for delivering risk management oversight for the Transfer Agency, Depository, and Investment Operations Outsourcing Business Units.Solid understanding of core processes and established controls, technology platforms and any third-party vendors (outsourcing) ensuring risk is appropriately managed and maintained within a Risk-Appetite framework.Established and maintained a strong engagement model with Business Unit senior management to support business activities, system enhancements, new products, resiliency strategies and business resiliency planning.Developed and maintained connections with corporate functions (Technology, Compliance, Corporate Risk) to ensure connectivity between the Business Unit and broader functions of the bank. Show less

• Account Review Officer

  • Jul 2006 - Nov 2008

  Part of new project team of Account Review Officers (“AROs”) with responsibility for reviewing and remediating client KYC records to confirm compliance with UK and US anti-financial crime regulations, legislation, and industry best practice.Role evolved from a remediation project to the establishment of a new team of AROs to support the on-boarding of new clients along with the introduction and implementation of new processes and supporting governance/ oversight protocols.

• Senior Relationship Manager

  • Jun 1999 - Jul 2006

  Responsible for business development of high-profile international clients including multinational pension schemes and fund manager relationships.Responsible for strategic relationship with clients through engagement at CEO, CIO, COO and Trustee/ Board levels.Worked to understand clients’ strategic goals and identified new cross-sale opportunities. Responsible for long-term profitability of the clients, negotiating fees and management of service levels, legal agreements, vendor relationships and understanding key risk drivers.Responsible for the virtual service teams supporting day-to-day deliverables for my client base.Coaching and mentoring individual members of the service team, working across functions and departments. Show less

• Junior Relationship Manager / Account Manager

  • Jul 1996 - Jun 1999

  Responsible for delivering day-to-day support to a set of large, sophisticated global custody clients.Responsible for facilitating new client on-boarding processes, co-ordinating account restructures/rebalances whilst managing competing priorities.



RBC Royal Bank Of Canada

• Client Services Account Manager

  • Jul 1992 - Jul 1996

  Supported investment management clients in delivering on their day-today servicing activities. Gained experience of working with key operational functions including Settlements, Treasury, Sales, and Product Management Supported investment management clients in delivering on their day-today servicing activities. Gained experience of working with key operational functions including Settlements, Treasury, Sales, and Product Management


HENDERSON ADMINISTRATION LIMITED
• United Kingdom
• IT Services and IT Consulting
• Compliance Officer Assistant

  • Jul 1988 - Jul 1992