Warranty Manager

• May 2023 - Present

Logistics Manager

• Feb 2022 - Mar 2023

Manager

• Nov 2021 - Feb 2022

Service Ambassador

• Dec 2020 - Dec 2021

I am very excited to be the Service Ambassador for Ferrari I am very excited to be the Service Ambassador for Ferrari

President

• Oct 2019 - Dec 2020

Warranty Consultant

• Jul 2018 - Oct 2019

I review Jaguar/Land Rover warranty claims for compliance and create action plans for retailers to improve processes in the service department I review Jaguar/Land Rover warranty claims for compliance and create action plans for retailers to improve processes in the service department

Facilitator/Consultant

• Apr 2015 - Jun 2018

Using my experience, education and background, I bring a wealth of information to Dealer-FX in my capacity as a trainer/consultant for their new Audi program. Working with a team, we are launching a pilot program to enhance the customer experience in the service drive and bring service advisors and managers to new level in treating their customers right. Building on existing Best Practices, Dealer-FX will assist advisors in building trust faster and keeping the customer-advisor relationship transparent. I am excited to be part of the new initiative! Show less

President

• May 2013 - Apr 2015

Covering the western area of the United States, I provided on-site training for Nissan Service Advisors and Managers to improve their best practices in the service department. This includes training of key personnel to improve service processes and increase their customer satisfaction scores. I look forward to bringing years of experience and specialized Nissan training to the table and assist Advisors and Managers to become more professional and proficient in their capacity. Covering the western area of the United States, I provided on-site training for Nissan Service Advisors and Managers to improve their best practices in the service department. This includes training of key personnel to improve service processes and increase their customer satisfaction scores. I look forward to bringing years of experience and specialized Nissan training to the table and assist Advisors and Managers to become more professional and proficient in their capacity.

Fixed Operations Coordinator

• Apr 2012 - Apr 2013

Oversee Fixed Operations of two commercial truck centers and a Kia/Suzuki/Isuzu dealership. Specializing in installing new processes and procedures to improve work flow and increase profits. Oversee Fixed Operations of two commercial truck centers and a Kia/Suzuki/Isuzu dealership. Specializing in installing new processes and procedures to improve work flow and increase profits.

Mazda National Warranty Auditor

• Sep 2011 - Mar 2012

Mazda National Warranty Auditor – 6 month contract position Accepted 6 month contract to travel nationwide and perform warranty audits for Mazda, reviewed warranty claims on-site at dealers, noted non-compliance items for specified warranty claims, created reports detailing non-compliance items and chargeback costs, presented finalized reports to dealer principals, executive staff, and relevant Mazda representatives. Mazda National Warranty Auditor – 6 month contract position Accepted 6 month contract to travel nationwide and perform warranty audits for Mazda, reviewed warranty claims on-site at dealers, noted non-compliance items for specified warranty claims, created reports detailing non-compliance items and chargeback costs, presented finalized reports to dealer principals, executive staff, and relevant Mazda representatives.

President

• Oct 2010 - Apr 2011

Consulted for BMW and Mercedes - 6 month contract position Fixed Ops Consulting for BMW and Mercedes, audited Service Advisor walk-arounds and repair orders, oversaw Advisor-client interactions, trained Advisors using one-on-one role-playing with suggestions for improvement, and reported findings to upper management on recommendations for improvement and areas that improved from previous visits. Consulted for BMW and Mercedes - 6 month contract position Fixed Ops Consulting for BMW and Mercedes, audited Service Advisor walk-arounds and repair orders, oversaw Advisor-client interactions, trained Advisors using one-on-one role-playing with suggestions for improvement, and reported findings to upper management on recommendations for improvement and areas that improved from previous visits.

Service Manager

• Mar 2007 - Aug 2010

Managed shop with 5 technicians and one Service Advisor, focused on profit-building and increasing client base and retention, decreased audit chargebacks, increased CSI. Managed shop with 5 technicians and one Service Advisor, focused on profit-building and increasing client base and retention, decreased audit chargebacks, increased CSI.

Certified Service Advisor

• Oct 2004 - Jul 2005

Porsche Certified Service Advisor

• May 2002 - Jul 2004

Administrative Manager

• 2000 - 2002

Advisor

• 1990 - 1991