Experience

Rollout Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Training Specialist, Training and Onboarding Functional Lead

  • Aug 2022 - Present

  Conduct in-person IT onboarding and virtual internal training sessions on various topics, specifically for Microsoft and Remedy products. Use a Remedy ticketing system to process and address client training requests and questions. Design and develop training materials. Manage two (2) trainers and training activities and staff workflow and scheduling. Conduct in-person IT onboarding and virtual internal training sessions on various topics, specifically for Microsoft and Remedy products. Use a Remedy ticketing system to process and address client training requests and questions. Design and develop training materials. Manage two (2) trainers and training activities and staff workflow and scheduling.



Buchanan & Edwards, Inc.

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Training and Curriculum Development Specialist

  • Feb 2017 - Dec 2022

  *Training team lead for a group that expanded from two to five team members •Created templates, presentations, and processes to standardize in-person and virtual training activities (training schedules, user guides, and processes for creating training materials [tent cards, worksheets, and completion certificates])•Trained new team members on standard team processes•Set and conveyed the team mission and strategy and monitored performance*In-person and virtual trainer providing training for USDA’s (BE’s client) procurement system, the Integrated Acquisition System (IAS)•Conducted in-person classroom training for IAS PRISM (Unison’s software) and iProcurement (Oracle e-Business Suite software)•Oversaw the registration process for in-person training participants, scouted for new USDA training site locations, communicated with site location points of contact, and created the annual training schedule•In response to the COVID-19 pandemic, all IAS training transitioned to virtual offerings utilizing Webex Training*Improved communications by utilizing industry best practices for adult learning, such as creating training content that addresses the varying levels of readiness, learning needs, and interests of training participants.*Edit and create a variety of user guides (from 20 to 540 pages), presentations, training videos, and website content to reflect IAS system functionality.*Standardized user guide and IAS documentation formatting.*Created training materials, job aids, and conducted training sessions to facilitate the transition of 4,000 users from an Oracle-based application to a Unison-based application.*Leveraged training experience to provide insights to technical team when evaluating new functionality and the impact to end users.*Created the curriculum and presentation and conducted the Contract Monitoring for CORs training.



CSRA Inc

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Education, Training, and Outreach Specialist

  • Aug 2014 - Feb 2017

  Developed learning deliverables for the implementation of entity registration and data registration requirements for fully insured, self-insured group health plan, and third-party administrators for the Centers for Medicaid and Medicare Services (CMS). Used program subject matter expertise to design and develop presentations, webinars, job aids/fact sheets, and other materials that incorporated adult learning principles and standard instructional design processes. Worked with Requirements team to refine web form screen language then leveraged that information to create resource documentation including notification email templates, user guides, and manuals. Conducted internal team training sessions. Taught two (2) semesters of business writing for the CSRA Academy (formerly SRA University) and, based upon high student evaluation scores, asked to conduct a train-the-trainer course for other CSRA Academy instructors.



SRA, a CSRA company

• United States
• Information Technology & Services
• 700 & Above Employee

• Associate Project Support Specialist

  • Jun 2012 - Aug 2014

  Served as a Review Technical Assistant for the Congressionally Directed Medical Research Programs peer review meetings on behalf of the Department of DefenseInterfaced with scientific staff, clients, government officials, and reviewers before, during, and after peer review meetings in preparation for onsite, online, and teleconference meetingsCreated a Teleconference Photo Roster template document and instructions, and trained staff on its useDesigned a new-hire manual and conducted new-hire trainingPrepared documentation and reports for delivery to the clientReviewed and updated standard operating proceduresTrained and assisted team membersParticipated as a member of the team in improving and executing repeatable, transferable, scalable, process-driven infrastructureConducted the Business Writing portion of the SRA University Technical and Business Writing course using the WebEx Training Center for the Spring 2014 semesterSelected as a protégé for the Health & Civil Group Pilot Mentor-Protégé Program Completed and proposed a company-wide initiative with mentor and presented to corporate leadership in July 2014



SRA International for Leota Professional Resources

• Operations Support Specialist

  • Apr 2012 - Jun 2012

  Provided document compliance in accordance with detailed parameters and within deadline for the IES (education division) and PRSM (health division) departments, respectively Provided document compliance in accordance with detailed parameters and within deadline for the IES (education division) and PRSM (health division) departments, respectively



Baltimore City Community College

• United States
• Higher Education
• 300 - 400 Employee

• Adjunct and Associate Professor, English Department

  • 2008 - 2011

  Taught Developmental English, English 101, and English 102 coursesStudents learned how to perform critical analysis of novels and essays and how to write essaysDeveloped a daily curriculum incorporating the textbook and outside reading sources Created final exams, quizzes, and in-class activitiesAssigned as an academic advisor and learned the software program utilized for academic advising Taught Developmental English, English 101, and English 102 coursesStudents learned how to perform critical analysis of novels and essays and how to write essaysDeveloped a daily curriculum incorporating the textbook and outside reading sources Created final exams, quizzes, and in-class activitiesAssigned as an academic advisor and learned the software program utilized for academic advising