Experience

The University of Queensland

• Higher Education
• 700 & Above Employee

• Senior Teaching & Assessment Support Officer

  • Jul 2021 - Present

• Student Administration and Timetabling Officer

  • Jan 2019 - Present

  1. Provide information and advice to students, prospective students and staff on the academic programs offered through the Faculty of Medicine including enrolment processes, course credit, examination and graduation, procedures and the policies associated with a student’s progress within the learning environment.2. Assist with student enrolment surveillance.3. Assist in the development and implementation of standard operating procedures related to student administration.4. Collect data required for the production and scheduling of the Faculty and School class timetables within University-agreed timeframes, utilising and testing the set scheduling priories and constraints.5. Negotiate with academic and administrative staff in the Faculty and other Faculties or Schools to achieve positive student outcomes in the provision of timetabling processes.6. Contribute to the ongoing review, development and implementation of changes to improve the productivity and efficiency of the timetabling activities.7. Resolve class timetable and student allocation issues following publication of the class timetable. Show less



Laureate Education, Inc.

• United States
• Higher Education
• 700 & Above Employee

• Enrolments Officer

  • Mar 2018 - Dec 2018

• Campus Life Coordinator

  • Oct 2017 - Mar 2018

  1. Implement the national campus customer service program, providing concierge and enquiry management services to students, staff and visitors.2. Ensure the Service Hub delivers a one-stop-shop service to the campus community, providing customer service excellence to students, staff and visitors3. Ensure the quality and integrity of processes across the student lifecycle, including- campus tours and help with application and admission for new students- enrolments – subject and class selection, changes and waitlisting, RPL and credit- tuition fee, invoicing and HELP enquiry management- academic processes, assessment variation and resulting4. Use the Campus Portals to create an online service hub, with easy to find, up to date information that is useful, just in time and relevant5. Support the Campus Director in the delivery of the Student Transition and Retention (STAR) plan for your campus and collaborate with peers to ensure national consistency, including orientation for on campus and on line students and transition-focused student communications6. Lead, manage and develop a culture of happy and helpful Customer Service Officers- Effectively role model customer service excellence in the leadership and development of a service hub focussed on delivering an exceptional customer service experience, supporting student success and maximising customer engagement- Ensure the team is trained and equipped to provide exceptional face-to-face support for staff and student enquiries, effective handling of complaints and support for students with student administration enquiries- Work with the Head of Customer Service to set performance standards for Service Hub staff that drive excellence in customer service delivery- Manage and coordinate staff to ensure annual operational plans and individual performance and development plans are effectively implemented7. Support the Campus Director with other day to day campus operations Show less

• Student Services Officer

  • Jan 2015 - Oct 2017

  1. Provide outstanding customer service to staff, students, prospective students and the broader campus community via the campus Service Hub, the phone, email, enquiry queue, and in person.2. Plan and deliver student transition and retention activities, including orientation, survival weeks and promotion of workshops and events.3. Provide high-quality, accurate and timely processing of all student administration functions, including enrolment, student record keeping, transcripts and statements of attainment, complying with external regulatory requirements and college policies and procedures.4. Assist with graduation ceremonies including communicating with graduands and their guests, assisting in event preparation and at the ceremonies as required.5. Manage stock levels and ordering of student related materials and office stationery in a timely and efficient manner.6. Oversee bookings of meeting rooms and classrooms.7. Manage and oversee international student administration and enrolments, including PRISMS management, visa and COE enquiries.8. Provide advice and information to current students and staff on enquiries regarding enrolment and student visa requirements.9. Plan and deliver an orientation workshop for all new international student to ensure they are aware of the student visa requirements according to college policies and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students, and to help them make a smooth transition to life and study in Brisbane.10. Liaise with the Finance Team and the International Admissions Team regarding student fee liabilities, nonpayment of tuition fees, and student encumbrances and penalties. Show less



H-View F&B Group Limited

• Hong Kong

• Human Resources Clerk

  • Jan 2014 - Jan 2014

  - Updated and maintained employee records on the company database. - Worked closely with the Accounts Department in regards to employee payroll. - Proofread employee reference letters. - Liaised with a range of people involved in employee performance and health and safety. - Updated and maintained employee records on the company database. - Worked closely with the Accounts Department in regards to employee payroll. - Proofread employee reference letters. - Liaised with a range of people involved in employee performance and health and safety.



Worldwide Flight Services (WFS)

• France
• Airlines and Aviation
• 700 & Above Employee

• Reservation Agent

  • 2011 - 2012

  - Managed customer bookings and enquiries via telephone, email and fax. - Updated daily bookings on the company database. - Liaised with hotels and limousine companies in relation to customer bookings. - Worked closely with and assisted the sales coordinator with group and celebrity bookings. - Data entry and filing of both customer and employee records. - Assisted with front-line operations for chaperon service. - Prepared invoice of bookings for the Accounts Department. - Managed customer bookings and enquiries via telephone, email and fax. - Updated daily bookings on the company database. - Liaised with hotels and limousine companies in relation to customer bookings. - Worked closely with and assisted the sales coordinator with group and celebrity bookings. - Data entry and filing of both customer and employee records. - Assisted with front-line operations for chaperon service. - Prepared invoice of bookings for the Accounts Department.



W Hotels

• Hospitality
• 700 & Above Employee

• Food and Beverage Attendant

  • Jun 2010 - Aug 2010



Regal Hotels International

• China
• Hospitality
• 100 - 200 Employee

• Food and Beverage Attendant

  • Jun 2009 - Aug 2009