Social Media Marketing Specialist

• Jul 2021 - Present

E-commence & Website Executive

• Aug 2020 - Jul 2021

-Manage and maintain our B2B and B2C websites -Experience of running social media campaigns for commercial entities -Increase our online presence and optimise the website visitor experience -Order processing including customer liaison by phone, email and face-to-face -Product listing including writing relevant, accurate titles and descriptions for new products on the websites and other platforms -Manage and maintain our B2B and B2C websites -Experience of running social media campaigns for commercial entities -Increase our online presence and optimise the website visitor experience -Order processing including customer liaison by phone, email and face-to-face -Product listing including writing relevant, accurate titles and descriptions for new products on the websites and other platforms

Sales And Service Specialist

• Jun 2019 - Aug 2020

-Respond to customer questions and complaints. -Plan and taking part in-store events. -Design and maintain attractive displays and managing inventory. -Handle administrative and clerical duties, such as ordering stock and maintaining customer relationships through follow-up calls and emails. -Respond to customer questions and complaints. -Plan and taking part in-store events. -Design and maintain attractive displays and managing inventory. -Handle administrative and clerical duties, such as ordering stock and maintaining customer relationships through follow-up calls and emails.

Sales And Marketing Representative

• Nov 2018 - Jun 2019

-I am determined to push myself to exceed my target even further, I normally exceed my target by 30%+ -Prepared all the paperwork and sales report for the manager. -Demonstrating proper use of makeup and skin care products -Perform traffic stop while footfall is low. -Worked as a team to achieve the sales target. -I am determined to push myself to exceed my target even further, I normally exceed my target by 30%+ -Prepared all the paperwork and sales report for the manager. -Demonstrating proper use of makeup and skin care products -Perform traffic stop while footfall is low. -Worked as a team to achieve the sales target.

Director Of Operations

• Jul 2014 - Mar 2018

-Merchandise clothing and apparel from a manufacturer. -Understand the market and keep up with latest fashion trends. -Pricing and displaying their product in an appealing and fashionable manner. -Hiring, training, motivating and terminating staff in providing exceptional customer service and care. -Handling returns and refunds, dealing with customer complaints. -Merchandise clothing and apparel from a manufacturer. -Understand the market and keep up with latest fashion trends. -Pricing and displaying their product in an appealing and fashionable manner. -Hiring, training, motivating and terminating staff in providing exceptional customer service and care. -Handling returns and refunds, dealing with customer complaints.

Customer service

• May 2013 - Oct 2013

-Promote bank products and services. -Maintain and manage existing accounts. -Respond and resolve to customer inquiries. -Refer complex issues to the management. -Deliver qualitative services to customers. -Promote bank products and services. -Maintain and manage existing accounts. -Respond and resolve to customer inquiries. -Refer complex issues to the management. -Deliver qualitative services to customers.